Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,106 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Info

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up but terrible when you make a claim! Try to worm out if paying even a relatively “small” for an accident that they even claim they would cover on their website. Pay more for a trusted company!”

Helpful Report

“Wouldn’t help me as my dog had a similar condition a year prior (a time when I wasn’t with waggle) and they say now it’s a pre-existing condition which I disagree with. Wouldn’t give 1 star after how I’ve been made to feel”

Helpful Report

“Not enough cover was taken out for our new and first puppy. Difficulty obtaining a phone number to speak with someone to get advice or help. Now left without enough insurance to cover and accident that has happened only a month into the policy. Told categorically nothing could be done by online chat, leaving us very upset and worried”

Helpful Report

“I can't answer this question as I have only paid one premium and have yet to use the insurance. This question is not helpful and appears to be a very annoying form of marketing.”

Helpful Report

Hi Mandy, apologies that this question annoyed you. As a growing company, we are always looking to get feedback to improve every aspect of our service. We do our best to balance this without being intrusive hence why this review is optional and can be skipped. If you’d prefer not to receive these types of emails going forward you can opt-out of marketing communications via My Insurance (top right). Regards, Andrew (CEO & Co-founder)

“Very poor. The website barely works for me, on multiple devices. I have to clean my browser cache on chrome to even be able to see any data on there, and I very rarely get to view the page that shows me claims. Furthermore, I've been waiting over a week for a claim to be paid out with zero contact. They finally try to call me and I miss it by minutes, with no message left. I had to google the number to find out who it was! Upon calling back, you have to sit in silence for around 30 seconds before it connects, then you have a computer telling you to request ANOTHER call back. Waste of time and money!!”

Helpful Report

“Refused to pay insurance claim and dreadful customer service.”

Helpful Report

Hi Dominic, I speak for the whole team when I say we were extremely disappointed to see your review. We pride ourselves on providing fair service and being transparent when we have to give bad news, as was the case with your claim. As your Customer Champion made you aware, your claim was for a pre-existing condition - as made clear by your vet. Insurance policies don’t typically cover conditions that have arisen prior to you taking out insurance, as was detailed to you in your policy documents and highlighted during the quote procedure prior to purchase. If you need me to explain to you in more detail what a pre-existing condition is I would be more than happy to give you a call and talk you through it. In regards to customer service, we were equally disappointed and confused by your remark. One of our Customer Champions got back to you the very next day after you reached out to us in the evening. I understand it can be difficult when faced with a unexpected bill, be that for a pet’s medical needs or otherwise but we are obliged to provide fair and consistent service to each of our customers. Paying out invalid claims wouldn’t be in line with our obligations nor our principals as a business. Hopefully once you‘ve had time to reflect you will revise or remove this review, and if not, all the best for the future. Ross - Co-Founder.

“Had a policy with them for my 2 year old cat. Never made a claim. My renewal was 15% higher! I contacted them and they said based on my cats age (now 3) and vets are charging more. Not to be believed. Cancelled my policy.”

Helpful Report

“Don’t bother going with this bunch of pirates! Changed card details, asked if they can change the payment date but they refused! Apparently they can’t, or won’t, do it but are happy to suspend the account and keep retrying the card until it goes through!, incurring charges with the bank count every time, not that they care about that!”

Helpful Report

“I am not happy. I have no policy number and it seems impossible to get in touch with you. Not good 👎”

Helpful Report

Hi Cynthia, We don't actually deal with policy numbers, we just use the pet name as a reference (we've found that most of our customers appreciate the simplicity of this). In regards to being impossible to get in touch with, we're available on chat via the website and over the phone Monday to Friday 9-5:30pm. We do try to pick up urgent issues over the weekend though. How did you reach out to us? I can't find any record of your support ticket. If you'd like to get in touch via the website and I'll do my best to give you a hand. Thanks Richard

Waggel is rated 4.6 based on 2,106 reviews