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Waggel Reviews

4.6 Rating 2,102 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,102 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

Write Your review

Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Very good easy person to speak to gave answers to my questions well
Helpful Report
have been thinking that i really should get insurance for sassy for a while, they are all sooo complicated,, waggle was easy, even for a 57 year old who cant use a pc very well , very happy
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easy,now relaxedwaggel have been fantastic start to finish
Waggel 5 star review on 25th May 2021
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Excellent. Easy and straightforward site to navigate and understand. Very pleased with the two quotes for my new puppies. Highly recommended.
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great! really quick and easy registration process. reasonable rates.
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Easy to do it covered everything I wanted
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excellent really easy and simple to use and explains things really well
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So far so good
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Ok up to now
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Very easy set up!!
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Every year the pet insurance for Taz has increased with no increase in benefits but always a large increase in premium so it is refreshing to find an insurer who actually seems to care so long may this relationship continue.
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Brilliant
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Quick easy quote and process to set up
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Was very easy to setup, I look forward to recieving my documents I need tel number for if I have a problem.
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Fab. Great to have an easy to understand insurance site, very competitive quote. And brilliant online chat when I got stuck! Thanks Waggelers
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We are outraged to be charged for our claim to the tune of ‘£540.57 because you have now reacher your policies annual limit.’ What is the point of having the insurance if we can’t claim the full amount ? We already paid £250 excess !! This an absolute joke, these hidden costs are unfair and we are now in debt because of waggel. We will not be continuing our policy next year!
Helpful Report
Hi Hiba, Sorry to hear that you are unhappy with your claim settlement. Your claim was for £2,540.57, however your annual limit is set at £2000. The annual limit is the maximum amount which you can claim for in each year and our customers are able to set their annual limit up to £10,000. The annual limit is something which is set by the customers themselves when they purchase the policy and unfortunately Quincy Jones’ limit was £2000 and therefore we are unable to pay for any claim which exceeds this amount. If you would like to discuss this further, please do not hesitate to contact us. Kind regards, Mareia
Easy to read information and no hassle setting up insurance policy!
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Judgemental!!!!! Assuming my dog is dangerous because of her breed!!
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Hi Tina, Sorry to hear that you feel this way, that was not our aim at all. We insure the majority of breeds, however due to the dangerous dog act there are certain dogs that we are legally unable to insure, what breed is your dog? Kind regards, Mareia
Good so far
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Awful service. My dog has died and still I get emails referring to my account and my dogs name. I’ve tried unsubscribing but no success. The service I got when he was alive was poor looking for any reason not to pay out.
Helpful Report
Hi Julie, We are really sorry to hear about your loss and please accept our deepest condolences from everyone here at Waggel. I have passed your feedback onto the Tech Team who will be updating the emails which are sent out to customers. You have also been unsubscribed from receiving any marketing emails. The claim which you made was rejected as Teddy had a pre-existing condition which was noted before the start of your policy with Waggel. As per the terms and conditions of your policy we are unable to provide cover for pre-existing conditions. We appreciate your feedback and if there is anything that I can help you with please let me know. Kind regards, Mareia
Waggel is rated 4.6 based on 2,102 reviews