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Waggel Reviews

4.6 Rating 2,101 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,101 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

Write Your review

Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
Lesley Robertshaw-Brennan
Waggel 5 star review on 16th March 2023
Bernadette Paterson
Waggel 5 star review on 2nd February 2023
Vanessa Reddicliffe
Waggel 5 star review on 18th January 2023
Jennifer Hunter
Waggel 5 star review on 20th December 2022
Joan Lendon
Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Fantastic...very straightforward thank you...
Helpful Report
I find filling in the forms a nightmare! when I do the ones for Physio or Hydrotherapy it asks for information I have submitted before and forgotten. I can't go back and look at the detail on the previous forms submitted as it gives only the number of visits, not the dates that I have put on the form. I have just completed a vet's form for multiple medications on different dates and there is no box to explain that so I have put the first date and hope the vets can find the rest. I can never find the telephone number to phone to check with you and I feel stupid having to phone every time I make a claim anyway please sort it out soon as my poor pup is going to be on meds and treatment for a few more months yet! When I do find the number and get through the people on the phone are super helpful and very kind the chat option which I have used is more difficult as things get lost in translation it is always better to talk than type. The three stars reflect the claims process only 5 stars all the way for the rest. I have not communicated by chat email or telephone today I now can't uncheck the box below so please ignore it.
Helpful Report
Terrible took 2 mounths money no free mounth like it says wrong date . Can’t get no one when you ring no paperwork came
Helpful Report
Hi, I am sorry to hear that you didn’t receive your 2 months free insurance. We attempted to call you but unfortunately were unsuccessful in reaching you. Can I please ask you to give us a call and we will look into this matter. Kind regards, Mareia
Waggle have been amazing with everything that we have had to claim for and have shown us a very professional and caring attitude at every level.
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Great so simple to just wait for my claim to be worked out, without the hassle to have to send claim forms and bills. Thanks Nev.
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Easy to follow instructions when making the claim, but let's see what happens next!
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Fabulous start to pet insurance
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Very Good service
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Excellent I now have all 4 of my dogs with you. I was only getting 1 puppy but Trevor was so cute hence the second one. I have peace of mind now. I have only claimed once for 1 of my pets and your service was excellent. Thankyou
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I couldn’t have had a better insurance with Waggel they made everything so easy right up loosing my dear Charlie. I still have my Sadie insured with you hopefully nothing will happen to her for many years to come,
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Absolutely fantastic - a world away from normal insurance horrors!
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Wow, I know that you didn't have to pay me anything but you dealt with that so fast and I am relieved that Henry is covered for future treatment for his hips, thankyou
Helpful Report
Excellent, very prompt with no hassle. Thank you. Bear much better now thank you.
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Amazing, my dog has skin allergies and all claims relating to the condition have been paid for swiftly
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Very easy and quick
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Excellent company to work with
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so far to make a claim couldn't have been easier & took less than 5 mins, including online chat. Thanks Waggel
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Difficult restrictive form although Waggel staff responded quickly to cries for help and sorted me out in no time. Thanks :-)
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Very good when i can get signed in, straight forward forms even for a non tech oldie like me. If there is a problem very helpfull customer service
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Fine. Easy peasy.
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Waggel is rated 4.6 based on 2,101 reviews