I find filling in the forms a nightmare! when I do the ones for Physio or Hydrotherapy it asks for information I have submitted before and forgotten. I can't go back and look at the detail on the previous forms submitted as it gives only the number of visits, not the dates that I have put on the form. I have just completed a vet's form for multiple medications on different dates and there is no box to explain that so I have put the first date and hope the vets can find the rest. I can never find the telephone number to phone to check with you and I feel stupid having to phone every time I make a claim anyway please sort it out soon as my poor pup is going to be on meds and treatment for a few more months yet! When I do find the number and get through the people on the phone are super helpful and very kind the chat option which I have used is more difficult as things get lost in translation it is always better to talk than type. The three stars reflect the claims process only 5 stars all the way for the rest. I have not communicated by chat email or telephone today I now can't uncheck the box below so please ignore it.