Waggel Reviews

4.7 Rating 1,924 Reviews
93 %
of reviewers recommend Waggel
4.7
Based on 1,924 reviews
Customer Service
Communication Channels
Live Chat, Email
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About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, lifetime pet insurance has been designed to give you everything we think you’ll need and more!

* One comprehensive, lifetime pet insurance policy (we even include dental).
* Designed by pet owners and vets.
* Save thousands over your dog’s lifetime.
* No more hassle, no more hold music, no more hating your insurance company.
* Backed by over 15 years of insurance experience.

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement

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Awful service! Do not actually cover what they advertise. Up to £1000 dental apparently...but when your dog requires surgery all of a sudden they find a loophole in their terms and conditions and refuse to foot the bill they are supposed to cover, in the event. No pre-existing conditions for my dog and a health check within the past year, just "mild dental staining" yet somehow not eligible. So if your dog has stained teeth...that is their loophole! Now have to refer this to the Ombudsman for independent review and pay a huge vet bill myself, even though my dog is insured! Would not recommend, insure elsewhere! TOTAL CON
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Hi Leon, I am sorry to learn of your dissatisfaction. You are correct in stating that Waggel cover dental treatments for up to £1,000. However, the dental condition must not be pre-existing, as this is not covered under the terms of the policy. You are more than welcome to dispute the outcome of your claim and we will have a different customer champion reassess your claim. Kind regards, Mareia
fabulous !!!!!
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Waggel has been brilliant at this worrying time. Making a claim is very easy and the team at Waggel have been kind, friendly and very helpful with information on the phone. They have even called me to let me know how things are going and to hurry along information they needed to complete my claims. My claims have been processed quickly and money paid into my account a couple of days later. Thank you.
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My experience with Waggel has been first class all the way from point of claiming to it's final successful conclusion. They kept me informed from start to finish. A purrfect outcome. Thanks Waggel x
Waggel 5 star review on 13th May 2022
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Thank you so much!!! You have been brilliant during the difficult time we’ve been having with isla, my beautiful dog. I have absolutely no complaints and would 100% recommend you!
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After a bit of a dispute about our claim Waggel have been exceptional with their help and consideration and I'm happy to say they have come up trumps and settled our claim!!
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Great, very responsive and efficient, good communication, tyvm x
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Amazing! Rosie is our 1st dog and I've never had to claim on pet insurance but I know of people who have, with other insurers had a dreadful time with the process. Waggel are brilliant, was completely stress free and so quick. Already recommended you to several friends. Thank you 😊
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I am not impressed with your communication whatsoever. I have now left 2 ansaphone messages with my contact number and it says you will call me back….. no one has called. It’s a good job it’s not urgent! I called and spoke to Stacey on 6/3/22 informing her of a possible claim and she said we can talk it through but no one has rung me to do so. I have now submitted a claim on line to go forward. There is never anyone at the end of your phone, it’s like someone is doing business in their bedroom and it is not professional!
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Hi Jane, I can see that you attempted to contact us at 7pm yesterday, however our operating hours are Monday to Friday 9am- 5pm. Any contact made out of these hours will be responded to the next working day. I can see that you received a call back from one of our Customer Service Representatives today, if you need any further assistance we are more than happy to help. Kind regards, Mareia
Amazing, thank you so much guys.
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No bad, excess is a bit high even though my dog is 14 years old
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Fantastic experience and would highly recommend, ive never needed to claim kn my pet insurance before and it was so clear and easy and paid quickly to the vet for my dogs knee operation, the live chat function is such a help for any questions that crop up and everyone is so helpful, 100% service from Waggel
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Paid them £80 a month for a year but can’t get a bill for £250 covered. What an absolute con.
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Hi Sarah, I can see that your claim for your dog was accepted, however your excess was more than the claim amount and therefore no payment was due. If you would like to discuss this further please do not hesitate to contact us. Kind regards, Mareia
Excellent service and communication, cannot fault it!
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Very simple to claim, amazing and personal customer service. Thank you very much for making things much easier in a such stressful situation as having your pet sick. I do appreciate it! Cheers
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I couldn’t recommend Waggle highly enough - a pleasant to deal with and very friendly and efficient. Many thanks
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Thank you!! Really impressed at how easy the process was as an owner and how the communication between Waggel and the practice was seamless to me, resulting in a quick turnaround. Most importantly, Pip is healing well... thanks again.
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Very helpful and processed my claim very quickly
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So helpful, friendly and efficient, thank you 🙏
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Very quick at resolving my claim, very pleased with service provided. Thanks
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Waggel is rated 4.7 based on 1,924 reviews