Waggel Reviews

Name: Waggel
Address: Waggel Limited, WeWork, 131 Finsbury Pavement, London
Rating: 4.62

4.6 Rating 2,101 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fine”

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“So far all I've done is buy insurance but the process what good, as was the cost.”

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“So far so good. I've not had to make an insurance claim so I can't rate you on the service.”

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Whilst we hope you never have to claim for the sake of your pet, if you do have to, we're confident we'll be able to budge that 4 stars up to 5! In the mean time, be sure to use your members perks and discounts (they're free with your Waggel membership). Ross (Co-Founder)

“So far so good. V easy to set up. Wait to see if/when I need to claim. I hope it is as easy.”

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Hopefully you'll never have to claim for the sake of your pet, but if you do, we're confident you'll find it just as easy - if not, we'll be extremely upset with ourselves! Thanks, Ross (Co-Founder)

“Setting up the policy was easy and the price good. Too recent to say much else. Insurance is something you hopefully won't use anyway.”

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“Only been with Waggel a couple of months but up to now all good!”

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“Was surprised no one was available to answer queries over the weekends.”

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“Very good so far. I've recently submitted a claim so will await to see what happens then make another review.”

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“Easy to set up and cheaper than all the other companies i looked at.”

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“Onboarding was great, not made a claim though yet.”

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“Slightly more expensive than other companies, but it was the only one that I could find which I could get pre existing conditions (my dog has cherry eye). A lovely guy rang me a week or so after I had taken out the insurance to ask about the pre existing condition. Hopefully I never have to use it, but it’s great peace of mind. Only not giving 5 stars as I’ve never actually had to use the insurance so can’t comment on that process.”

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“This is my first time with Waggel It looks good but I can only really tell you how good they are if I ever have to make a claim!”

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“Really easy to fill application form.”

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“Easy to use site”

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“Very helpful, good service”

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“Good Happy with how simplistic and easy to understand”

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“I chose you over six other quotes as 1) you are quite competitive.2) your site is comprehensive, easily navigable. 3) I thought the cover more than reasonable for the monthly fee. I look forward to an enjoyable professional relationship. There may be an additional dog to cover in the next 12/18 months.”

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“Only just registered”

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“Your website is a little slow when trying to get to the payment stage but otherwise easy and clear to use. Nice quick, easy and clear response to my earlier question.”

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“So far so good. I chose this company after spending a lot of time researching because they seemed trust worthy and transparent and that really attracted me to them. I hope they are as good as they seem.”

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Thanks Lucia, I'd like to think we are - hopefully you'll agree in 6 months time! We've actually just introduced our "Customer Champions". Every member (including you) has their own Customer Champion, whose sole responsibility is to make sure you love your experience with us, whether that's getting claims resolved, hearing what perks you'd be interested in us adding to the platform, or helping you out with general enquiries. They even sit with us Co-Founders so if we ever have an unhappy customer, we'll know about it and can sort it out! We'll be sending out emails introducing members to their Customer Champions over the next few days, so keep an eye out for your email introducing you to your Customer Champion, Tarren. Ross (Co-Founder)

Waggel is rated 4.6 based on 2,101 reviews