Waggel Reviews

4.70 Rating 1,687 Reviews
94 %
of reviewers recommend Waggel
Merchant Metrics
Customer Service
Communication Channels
Live Chat, Email
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About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, lifetime pet insurance has been designed to give you everything we think you’ll need and more!

* One comprehensive, lifetime pet insurance policy (we even include dental).
* Designed by pet owners and vets.
* Save thousands over your dog’s lifetime.
* No more hassle, no more hold music, no more hating your insurance company.
* Backed by over 15 years of insurance experience.

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement

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Efficient and caring.
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Very impressed to say I have never used or heard Waggle before. Even though the excess is higher than my last insurers I highly recommend your service. It has been an extremely distressing time for my family and poor Freddie, who BTW received the very best care, he is on the mend getting stronger every day. I felt I control of the whole process; messages and calls were dealt with efficiently and the bill was paid without quibble.
Waggel 5 star review on 25th November 2021
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Really impressed with how quickly my claim was processed and approved. I’ve had cat insurance for 7 years and never used it. I’ve had the puppy insured 3 months and already needed to claim. Very impressed and will be looking to move my cat insurance across to waggle on renewal.
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This is the first time I've had to make a claim and although I'm not too impressed that it can only be done online, it was easy to do. I'm extremely impressed with the speed of the decision, less than 1 week!
Waggel 5 star review on 23rd November 2021
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I’ve had pet insurance for years, never have I had such an easy, well explained & fast resolution. Well done Waggel you deserve 6 stars
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Straight forward claim process - hopefully no issues
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Amazing, proactively covered claims I didnt have receipts for - clearly there were retrieved as a result of the contact with the vets. Bravo!
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Really slow response. Our dog had eye issues and needed both eyes removed due to a tumour and glaucoma. Our claim was turned down to do an appointment we had at the vets 4 days before the policy started, 18 months ago showed he had scratched his eye when digging in the garden. This appointment for his scratched eye, they say means he had no cover for eyes on his insurance.
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Hi Lorna, I understand your frustration at your claim being declined, however as per the terms of your policy we are unable to provide cover for any claims made within the 14 day warmup period. Your pets medical history states that the symptoms started within the first few days of your policy with Waggel. If you believe this to be incorrect, you are more than welcome to dispute your claim decision and we will re-assess the claim. If you have any questions, please do not hesitate to contact us. Kind regards, Mareia
When we moved to a new house,6 mile they said my policy had increased and this was based on postcode area. We live in the Highlands, the only vet in my ‘postcode area’ is the one we use!! There was no room for negotiation.
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Hi Pam, Sorry to hear that you are unhappy with the change in your premium. Our pricing model works on the closest vet in your postal area, rather than the vet which you are registered to. The vets in your new area are slights more expensive and this has resulted in a 90p increase to your monthly premium. If you have any further questions, please do not hesitate to contact us. Kind regards, Mareia
The claims process has been slow, often without updates being provided (even if it's stuck on Waggel's end with the vet). We have also only just realised that the claims contribution you select up front is per condition, rather than a general threshold. This means that even though our vet fees have now passed the claims contribution threshold, we haven't been able to receive anything from Waggel, as we need to be past that threshold for EACH condition. No taken by their woke branding but lack of transparency.
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Hi Jecolia, Sorry to hear that you feel this way, however when obtaining the policy, during the quote flow process we explain how the claim contribution works (with examples) and this is also explained within the policy document, which can be accessed before purchasing the policy. I would like to apologise for the length of time it took to process your first claim, however we were waiting on the invoice from your vet which caused the delay. I can see that your second claim was processed within 10 working days, as we had all the information which we required. I hope your furry friend is doing well and if you have any questions or need any help please do not hesitate to contact us. Kind regards, Mareia
Thank you. I have submitted another claim for the 10/09/21 and the 11/10/21 but couldn’t figure out how to put both dates so hopefully the person dealing with the claim will understand that the total is for both dates.
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Hi Luisa, Not to worry we have added this as a continuation claim. If you have any questions, please do not hesitate to contact us, we can be reached via our live chat platform. Kind regards, Mareia
Slow start but now seems to be going in the right direction. Few errors sorted and time delay but all pre authorised. Thank you for your assistance. Teddy will go to surgery on the 29th of November at 8am
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Very impressed. First time needing to make a claim and it was very easy to complete the request and responded very quickly with great customer service. 5*
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This is my first experience with Pet insurance. It felt a bit slow and I would like to know when the money will reach my account? Sorry I can't find the claim number to quote you either. Kind regards Jenny Hogg
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Hi Jenny, I can confirm that we have made a payment to yourself, however depending on your bank, it can take up to 3 working days to reach your account. If you have not received the payment by tomorrow, I would advise to contact your bank. Kind regards, Mareia
Brilliant! So easy to use and when I did have a question the online chat was great and sorted it out straight away. My claim was sorted out super quick too. Thank you
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Wow never expected such a speedy response and resolution
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Very quick and easy to resolve a claim
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Brilliant. Really helpful and very efficient.
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Fab, our little girl had an agreement skin condition and the quick and easy process through Waggel meant one less thing to worry about!
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Good but could be better. An app would be better and nobody to talk to after 6pm is poor. Liked the chat service. The main thing is that the vets dont want to deal with u for direct claims which meant having to pay over £2000 upfront and go through the worry of getting it back while we have bills to pay for. Quite a long wait for claims to be processed although happy with the outcome eventually.
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Waggel is rated 4.70 based on 1,687 reviews