Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.80

4.8 Rating 2,696 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,696 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Rob Gray has been a great account manager, always there to help when needed!”

Helpful Report

(New Customer) - Posted 1 year ago

“resolved quickly”

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(Support) - Posted 1 year ago

“Very quick response - thank you!”

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(Support) - Posted 1 year ago

“Timely, detailed and efficient response, giving me the exact information that I was needing, helping me to understand a topic I previously was unsure on. Thanks!”

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(Support) - Posted 1 year ago

“Always a pleasure to speak with Valerie Wilson.”

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(New Customer) - Posted 1 year ago

“From start to finish, the support provided on this ticket, and the urgency for a serious issue was appalling. I know the ticket gets handed off to "Microsoft" support so this is more so feedback to the support that was provided by Convergence or whomever else was involved. It is not the first time a serious problem impacting on critical production has taken weeks to resolve and severely hamper the customers day to day activities. Payroll files were involved this time, and despite our request for urgency it took 2 weeks to resolve the problem which is unacceptable. I told support from my first email what the problem was and it took them this amount of time to discover this themselves and then whitelist the URL's (which I asked for from my very first email). So, quite a disaster to be honest and I will be looking elsewhere for support on any issues as best I can, this will be a very last resort to ask this support team for assistance.”

Helpful Report

(Support) - Posted 1 year ago

“Infinigate provide useful resources regularly (but more importantly not TOO regularly) that are useful or useful to keep in mind. Regular meetings with Val (our account manager) last as long as needed and don't feel forced. As a business we've learned about important updates such as Microsoft's transition to NCE through people like Val and the Infinigate team which actually prompted us to leave our old provider, who had not made us aware of the changes at all or how it would impact us. Great working with Infinigate; never feels like a chore.”

Helpful Report

(New Customer) - Posted 1 year ago

“Your swift response and action was very helpful. Thank you so much!”

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(Support) - Posted 1 year ago

“Thanks Mohammed, very helpful as always! :)”

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(Support) - Posted 1 year ago

“I found Valerie Wilson, helpful and informative with reminding me on some of the services you have to offer, she has a lovely positive attitude to wards me and the information she was offering. (Gold Star)”

Helpful Report

(New Customer) - Posted 1 year ago

“Thank you, as always! :)”

Helpful Report

(Support) - Posted 1 year ago

“Thanks Mohammed! :) Great assistance as always.”

Helpful Report

(Support) - Posted 1 year ago

“Always quick and helpful”

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(Support) - Posted 1 year ago

“The team are always keen to help and very knowledgeable”

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(New Customer) - Posted 1 year ago

“Couldn't fault it. Matt Raven has been a great help!”

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(New Customer) - Posted 1 year ago

“Poor technical support, 2 weeks before I even got to speak to someone, extremely frustrating and still didnt fix the issue”

Helpful Report

(Support) - Posted 1 year ago

“Amazing service as always! Thanks Mohammed!”

Helpful Report

(Support) - Posted 1 year ago

“Rob has always gone above and beyond when helping us. The business is a pleasure to work with and we look forward to continuing to build our relationship!”

Helpful Report

(New Customer) - Posted 1 year ago

“Mohammed has been most helpful, as usual :)”

Helpful Report

(Support) - Posted 1 year ago

“quick resolution for ticket logged”

Helpful Report

(Support) - Posted 1 year ago

Infinigate Cloud is rated 4.8 based on 2,696 reviews