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Infinigate Cloud Reviews

4.8 Rating 2,185 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,185 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's been a long day. I am very happy to say when I am delighted with your service. Today has not been one of those days. I have many customers still down with no email since 11:45 this morning. It looked like the issue was fixed, but it is still ongoing now, at 17:00. I will be getting calls into the evening , so I hope someone is still working on this. It's been almost impossible to get any info today, service-status.com wasn't updated until over an hour after the issue surfaced, support lines were going to answerphone. I had to resort to Twitter to get anything, and this issue is still ongoing. Normally you are excellent, in all departments. Today you were not.”

(Support) - Posted 3 years ago

“regarding aconis DR you guys haven't got a clue what to do or how to do it there is absolute no point calling you for assistants”

(Support) - Posted 3 years ago

Hello, You will be contacted regarding this feedback.

Posted 3 years ago

“48 hours passed before my ticket was actioned and a ticket logged with MS. MS support simply sent me artucles to follow, which I'd already read. I resolved the issue myself with help from a colleagues in Typetec.”

(Support) - Posted 3 years ago

Hello Alan, Thank you for your honest feedback, this will be followed up internally.

Posted 3 years ago

“Very slow”

(Support) - Posted 3 years ago

Hello, We will be in contact to discuss this review.

Posted 3 years ago

“Even with approval given by an Techsure Admin, ticket has being cancelled and no work provided by Vuzion support. They require more training or a drive to do work not just close tickets with no work given.”

(Support) - Posted 4 years ago

Hi Thank you for your feedback. We will call to explain the situation, but if you have any further queries, please do not hesitate to contact us. Regards, Vuzion

Posted 4 years ago

“Sorted internally”

(Support) - Posted 5 years ago

Hi James Thank you for taking the time to leave a review. We are sorry to hear that we were unable to assist with the issue. Please do contact our Customer Relations team on 0345 223 9000 option 5 or at customerrelations@cobweb.com if you wish to provide additional feedback. Kind Regards Vuzion

Posted 5 years ago

“First of all told me that the service did not exist , then after proving that it does exist copied and pasted links to the guides i had already found and informed on. After asking for advice, copy and pasted advice again from the website. Closed ticket without confirming resolved.”

(Support) - Posted 5 years ago

Hi Daniel Thank you for your feedback, we will ask a member of our Support team to call you to assist with your query. Kind Regards Vuzion

Posted 5 years ago

“Issue wasn't resolved, but took 4 hours for them to inform us.”

(Support) - Posted 5 years ago

Hi We are sorry to hear your experience didn’t meet your expectations. If you would like to discuss it further please contact our Customer Relations team on 0345 223 9000 option 5 or at customerrelations@cobweb.com. Kind Regards Vuzion

Posted 5 years ago

“didnt answer my question, answered something not related and closed it”

(Support) - Posted 5 years ago

Hi Richard Thank you for your review. We are very sorry to hear your experience didn’t meet expectation on this occasion; a member of our team will look into this and contact you as quickly as possible. Kind Regards Vuzion

Posted 5 years ago

“Reported issue early AM and although being a straight forward fix that has been previously resolved this was ignored. Required chasing of heads of department to get this resolved.”

(Support) - Posted 5 years ago

“The price to do such a simple job is shocking.”

(Support) - Posted 5 years ago

“Chased 3 times. Both issues unresolved. Issue 1: Cobweb unable to advise. Issue 2: Cobweb unable to advise. Had to contact account manager to escalate.”

(Support) - Posted 5 years ago

Hi Paul Thank you so much for taking the time to write Vuzion a review, we appreciate your honest feedback, we are currently looking into your issue and our team will contact you to discuss further. Kind Regards Vuzion

Posted 5 years ago

“You have provided me with a workaround fix. No mention of a permanent fix. Quite evidentally, even if you're not to blame, it is a problem on your end. I have been given a registry edit as the only way to fix this, however it was explained that it is at our own risk and that yourselves will take no blame if things go wrong. If something negative does happen, I don't believe that we should be blamed - it is a fix distributed by yourselves (the only fix), however as the only fix it is something we may NEED to implement to have users working as needed. Is this going to effect all our shared customers? Is there going to be a permanent fix? The person I spoke to on the telephone roughly 20 minutes ago was helpful, so I am very thankful to him. Other than that, I feel the service was poor. Have a naggy feeling that this is going to effect several clients and we would have had no knowledge on the problem.”

(Support) - Posted 5 years ago

“ssdd”

(Support) - Posted 5 years ago

Hi Daniel We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards Vuzion

Posted 5 years ago

“The main issue was that there was an import carried out by a Cobweb engineer on the customers account that the customer did not request. The same engineer that informed me that the import was being executed then e-mailed me days later with a statement that they are unaware of an import taking place and that such changes would never be carried out. This is contradictory and unhelpful.”

(Support) - Posted 5 years ago

Hi Adam We are very sorry to hear your experience didn’t meet expectation on this occasion. Customer Relations will contact you shortly to gather your feedback. Regards,

Posted 5 years ago

“Engineer confirming what I originally logged. The reason why I logged the case was to troubleshoot the issue not be told what I logged”

(Support) - Posted 5 years ago

Hi, Thank you for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 5 years ago

“Unable to add authorised support contacts, advised due to a contract clause.”

(Support) - Posted 5 years ago

“we need backend exchange access like office 365 powershell”

(Support) - Posted 6 years ago

Hi Adam Thank you for your feedback. Whilst this is not available on our shared Hosted Exchange platform, it is available on O365. If you would like further information, please contact our Vuzion team. Regards, Vuzion

Posted 6 years ago

“No response, ticket constantly on hold with little progression. I understand we are a partner however, to lose a customer due to lack of response is very poor indeed.”

(Support) - Posted 6 years ago

“purposely asking for logs that was known not to go back far enough and then closing the ticket as resolved.if the logs where needed they could have been asked for at the start .. other than asking the log on credentials and doing nothing with them as a delaying tactic ...”

(Support) - Posted 6 years ago

Hi Dave We are sorry your issue has not been resolved, a member of our support team is currently looking into your issue and will work with you to get this resolved as quickly as possible. Please accept our apologies for any inconvenience caused. Regards, Vuzion

Posted 6 years ago

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Infinigate Cloud is rated 4.8 based on 2,185 reviews