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Infinigate Cloud Reviews

4.8 Rating 2,179 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

4.8

Based on 2,179 reviews


Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“case closed before resolution, not the first time”

(Support) - Posted 6 years ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience with our support service. If you would like to discuss in more detail, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 6 years ago

“Took ages to respond to support request and then didn't really explain what I should to resolve the fault and then closed the ticket, appalling !”

(Support) - Posted 6 years ago

Hi Gary, Vuzion takes pride in providing an efficient support service; one of the ways which help us to achieve this is to prioritise the requests raised to our technical support team, this means a lower prioritised request may take a little longer to resolve, but will be in-line with our Service Level Agreement. For those who like to be self-sufficient or who may have limited time we provide access to our knowledge base which covers the most commonly raised enquiries. A member of our team will be in touch shortly to discuss the issue with you. Regards, Vuzion

Posted 6 years ago

“Almost 48 hours to initially respond, only to be asked questions we'd already answered in our original support request. very poor.....”

(Support) - Posted 6 years ago

Hello, We are sorry we have not provided our best service on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch shortly to gather your feedback. Kind Regards, Vuzion

Posted 6 years ago

“Issue was open for 2 months. No one seemed to be chasing the supplier. I had multiple updates saying that they were expecting an update in a couple of days and then the date kept getting pushed back. Whenever there is an Acronis issue no one seems to be bothered to do anything. Eventually just give up chasing as I knew it wouldn't get resolved any faster as the your support team don't know how to deal with Acronis related issues. This is not a one off. Whenever there is an issue with Acronis is seems to take a long time to be resolved (or even escalated to the vendor) This has also been raised with our account managers who are aware of the substandard level of support regarding this product over the previous 12+ months. Thanks Danny”

(Support) - Posted 6 years ago

Hi Daniel We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Vuzion

Posted 6 years ago

“Took 23 hours to get raised to acronis, by that time the issue had resolved itself.”

(Support) - Posted 6 years ago

Hi Daniel, Thank you for your honest feedback. We are sorry we have not provided our best service on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. Kind Regards Vuzion

Posted 6 years ago

“Once again the ticket has been closed without the issues asked of the ticket being addressed. Sorry to have to give you another bad review but just not getting the quality of service expected.”

(Support) - Posted 6 years ago

Hi Colin Thank you for your feedback, we are sorry this isn't yet resolved, please accept our sincere apologies. We re-open the ticket and a member of our team will be in touch shortly to discuss the issue with you. Regards, Vuzion

Posted 6 years ago

“Support was not able to resolve the issue on time.”

(Support) - Posted 6 years ago

Hi Ajmal, We really value your honest feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Relations team who will look into your comments. Kind Regards Vuzion

Posted 6 years ago

“Ticket was closed saying the public folders can't be found, when they clearly exist and are visible in public folders section on the office 365 portal”

(Support) - Posted 6 years ago

Hi, Thank you for your review.? If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Vuzion

Posted 6 years ago

“Not kept up to date on the ticket Had to keep calling multiple times every day to get updates When Cobweb was provided information this often took me calling up multiple times chasing the ticket only to find 2 days later the information hadn't been passed over to the 3rd party”

(Support) - Posted 6 years ago

Hi Daniel We are sorry we have not provided our best services on this occasion, please be assured we do our best to constantly improve our customer service and offer the best support to our customers. A member of our team will be in touch to gather your feedback. Regards, Vuzion

Posted 6 years ago

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Infinigate Cloud is rated 4.8 based on 2,179 reviews