It's been a long day. I am very happy to say when I am delighted with your service. Today has not been one of those days. I have many customers still down with no email since 11:45 this morning. It looked like the issue was fixed, but it is still ongoing now, at 17:00. I will be getting calls into the evening , so I hope someone is still working on this. It's been almost impossible to get any info today, service-status.com wasn't updated until over an hour after the issue surfaced, support lines were going to answerphone. I had to resort to Twitter to get anything, and this issue is still ongoing. Normally you are excellent, in all departments. Today you were not.