Infinigate Cloud Reviews

Name: Infinigate Cloud
Address: Infinigate Cloud Limited, Delme 3, Delme Place, Cams Hall, Fareham, Hampshire
Rating: 4.80

4.8 Rating 2,652 Reviews

96 %

of reviewers recommend Infinigate Cloud

Company Reviews

Metrics

Info

4.8

Based on 2,652 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Infinigate Cloud:

A UK and Republic of Ireland award-winning value-add cloud distributor and Microsoft CSP Indirect Provider

Helping cloud resellers, MSPs, SIs and ISVs build a long-term, profitable, future-proof business.

We deliver best-of-breed, hand-picked cloud solutions through our unique partner ecosystem, supported by technical skills enablement, professional and go-to-market services, to ensure the best possible foundation for helping partners build and develop a future-proof business.

Founded in 2016, Infinigate Cloud leverages years of delivery, management, and support experience across a range of cloud services from partners which include Acronis, AvePoint, BitTitan, Microsoft, Mimecast, and many others.

Phone:

0345 249 3303

Email:

partners@infinigate.cloud

Location:

Infinigate Cloud Limited, Delme 3, Delme Place,
Cams Hall,
Fareham
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks for sorting our Azure billing query”

Helpful Report

(Support) - Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“Lots of information available, very clear.”

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(Education) - Posted 4 years ago

Hi Neil, Thank you for the review, it's much appreciated!

Posted 4 years ago

“Stephen and Microsoft helped to resolve my issue”

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(Support) - Posted 4 years ago

Hi Valerie, Thank you for your review, happy to read that as a collective we were able to resolve your issue!

Posted 4 years ago

“good service”

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(Support) - Posted 4 years ago

Thank you!

Posted 4 years ago

“Very good for response purposes. Resolved the issue myself. Microsoft were useless in this instance but the Vuzion support was outstanding as usual.”

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(Support) - Posted 4 years ago

Thank you for taking the time to leave a review!

Posted 4 years ago

“Some of the best services I have received in a while.”

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(Support) - Posted 4 years ago

Brilliant to read such fantastic feedback, thank you!

Posted 4 years ago

“Friendly, concise and importantly helpful responses.”

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(Support) - Posted 4 years ago

Thank you for the review!

Posted 4 years ago

“The query was quickly dealt with by someone who knew what they were talking about. Nice! :-)”

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(Support) - Posted 4 years ago

We are pleased to hear that you were impressed with our support team!

Posted 4 years ago

“I appreciate that everyone was busy last week, but support did take a long time. However, the advice was always spot on - thanks!”

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(Support) - Posted 4 years ago

Hi Hugo, Glad you got the support you required in the end, thank you for the 5 star review!

Posted 4 years ago

“Quick turn around thanks”

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(Support) - Posted 4 years ago

Thank you for the review!

Posted 4 years ago

“Thanks for responding.”

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(Support) - Posted 4 years ago

Hi Ashoka, No worries, thank you for your review!

Posted 4 years ago

“Good / fast response”

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(Support) - Posted 4 years ago

Thank you! Really pleased to hear it.

Posted 4 years ago

“Initially it was a general response and didn't reflect my specifics from my previous email. However, the team sent various subsequent emails and replied in a timely manner,. I understand there have been some teething issues with a new ticketing system”

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Posted 4 years ago

Hello, Thank you for your honest feedback, it is greatly appreciated.

Posted 4 years ago

“Painful getting someone to look at this call but Jack was exceptional when supporting.”

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(Support) - Posted 4 years ago

Hi Dean, Happy to hear Jack followed up to get this sorted, thank you for the review!

Posted 4 years ago

“Very pleased with the support. Prompt help is vital for me as I am deaf and rely on e-mail to run my business. I am of an age where IT is difficult to keep up with. Detailed step by step help is invaluable.”

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(Support) - Posted 5 years ago

Hi Jane, Thank you for the review, glad we were able to help so sufficiently!

Posted 4 years ago

“Engineer's peformance very good, but communication could be better.”

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Posted 5 years ago

We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.

Posted 5 years ago

“Followed up and made sure they were present to assist.”

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(Support) - Posted 5 years ago

Hi Rameez, Thank you for taking the time to leave a review, let us know if we can do anything further to help!

Posted 5 years ago

“Fast and effective.”

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(Support) - Posted 5 years ago

Hi Claudia, Pleased to hear this, thanks for your review!

Posted 5 years ago

“In the first response to my problem I was advised to purchase new OS datacentre edition licenses for every Azure VM and to get in touch with my Vuzion account manager. This was not the correct advice. However Stephen listened carefully, understood the problem, and escalated to the support team in Microsoft to be able to address the issue. I was the pointed in the right direction to check things out. Worked out the fix as a result and fed back to the MS/Vuzion support teams. This obscure problem was fixed relatively quickly. Thank you.”

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(Support) - Posted 5 years ago

Hi Ashoka, Pleased to hear Stephen was able to get this sorted for you so effectively!

Posted 5 years ago

“very quick response”

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(Support) - Posted 5 years ago

Hi Finbarr, That's great to hear, thank you!

Posted 5 years ago

Infinigate Cloud is rated 4.8 based on 2,652 reviews