Vufold Reviews

Name: Vufold
Address: VUFOLD LTD | Doors & Windows, Queens Court, Queens Avenue, Macclesfield, Cheshire East
Rating: 4.80

4.8 Rating 1,956 Reviews

98 %

of reviewers recommend Vufold

4.8

Based on 1,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vufold:

Vufold is a UK leading manufacturer and seller of bifold doors, sliding patio doors, French doors, front doors, windows and roof glazing.

Visit Website

Phone:

01625 442 899

Email:

sales@vufold.co.uk

Location:

VUFOLD LTD | Doors & Windows,
Queens Court, Queens Avenue,
Macclesfield
Cheshire East
SK10 2BN

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Vufold 5 star review on 26th January 2026

Nicky Maftei

Vufold 5 star review on 12th January 2026

Anonymous

Vufold 5 star review on 15th December 2025

Nicholas Jones

558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One door was delivered damaged and one door lock didn't work. Promised call from locksmith didn't arrive so I fixed it myself. It turned out to be an imcorrectly maqchined door and not the lock causing the problem. I received a call from a locksmith 10 days later. I hoped the two hours I spent fixing the lock and the delay caused by the damaged door might produce a discout or small refund, but none offered.. So generally poor service.”

Helpful Report

Posted 4 years ago

Dear Mr Askew, We are sorry to read your review and to discover you feel dissatisfied with our service after all the lengths we went to in respect of the difficulties you experienced. You are quite right in that one of the doors was delivered damaged. Although you did not report it when taking delivery of the door sets and later stated that you had signed for them without conducting a check, we accepted that they had been damaged in transit and instantly offered to replace the door. Although you initially rejected our offer of a replacement, our records show that as soon as you agreed, one was delivered to you three working days later. As we stressed at the time, we were and are very sorry that the original door did not arrive in perfect condition and once we saw the level of damage, irrespective of the fact that you wanted to try and repair it yourself, we were quite insistent that the best option was for us to replace the door free of charge. In respect of the second matter you raised, it was very unfortunate that the problem with the lock was reported to us on a Bank Holiday Friday. This made getting in touch with the lock manufacturer very difficult, and then finding the time to attend to your issue would be very pressured. We did request an urgent call out and as far as we were aware, the lock maker’s engineer was going to contact you directly. On the very next working day we contacted you again to make sure the engineer had made contact, at which point you informed us that you had resolved the issue yourself. In your original contact about this matter, you were quite adamant that the problem lay with the lock and / or the keys to the lock. However, your review seems to suggest that you changed your mind and believed the door itself was in fact the problem. As you carried out a repair to the door yourself and the engineer did not attend to inspect it, we have no way of knowing what the problem was, how it occurred and who was responsible for it. As such, we believe that we did all we could and should have done in this situation. Again, we are sorry for the less than perfect experience you have had, we always strive to ensure our customers are totally happy. If they are not, we will do all that we can within our responsibilities to rectify the matter, which is what we believe we did here. Kind regards Vufold

Posted 4 years ago

“Small split in door 2. Could not open product in 3 days of delivery. We should be told on ordering that that is the case. Instructions good and apart from split product very good. Very good help when ordering.”

Helpful Report

Posted 4 years ago

Dear J Chapman, Thank you for your review and your feedback is much appreciated. We are sorry to hear of the issue and we will arrange for a member of our aftercare team to contact you as we cannot see where you have previously brought this to our attention. After placing an order either online or over the telephone, and before delivery, we email all our customers a copy of the Vufold Homeowners manual, this contains important information regarding our products, including the delivery, checking of items, handling and storage. The manual also details the product guarantee. Thank you for the feedback relating to the instructions and product, and we are pleased to hear you were happy with the service received when placing your order. Kind regards Vufold

Posted 4 years ago

“Very helpful. Delivered on time. Will be using again”

Helpful Report

Posted 4 years ago

Thank you for your feedback and we are pleased to hear you will be using Vufold again. Kind regards Vufold

Posted 4 years ago

“Excellent easy to follow installation instructions, good quality product highly recommend”

Helpful Report

Posted 4 years ago

Dear Annette, Thank you for your great feedback. We are pleased to hear you found our instructions easy to follow and that you are also happy with the quality. Thank you for recommending Vufold. Kind regards Vufold

Posted 4 years ago

“Poor quality bifold door”

Helpful Report

Posted 4 years ago

We are sorry to hear this. Having located your order, we can see you did make contact with our aftercare team in April and reported a scratch to a frame section. As the scratch was not reported until 2 weeks after taking delivery and after the installation had also been completed, unfortunately it made it very difficult to establish where the issue occurred. We do advise to check all items for any missing or damaged parts and report any anomalies to us within a specific time frame, and before commencing the installation. We did offer advice on how to resolve the issue and we are sorry if this did not meet your expectations. You also reported that you were unhappy with the external facing door gasket arrangement due to them having a separate corner section. Whilst your feedback is very important to us and we are sorry that you were unhappy with this, the doors are fitted with this type of corner gasket as it creates a much better external weather seal. Once again we are sorry to hear of your disappointment and please do not hesitate to contact a member of the aftercare team should you require any further assistance. Kind regards Vufold

Posted 4 years ago

“Very helpful and knowledgeable about product”

Helpful Report

Posted 4 years ago

Thank you for your kind feedback and thank you for rating Vufold 5 out of 5 stars.

Posted 4 years ago

“Great customer service I changed my order and they went the extra mile to help and make sure I could the product I required without question.”

Helpful Report

Posted 4 years ago

“Product delivered on time. Carefully handled by delivery contractor”

Helpful Report

Posted 4 years ago

“Very fast and efficient service. The product was as described and of very high quality.”

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Posted 4 years ago

“Fantastic doors and fabulous service”

Helpful Report

Posted 4 years ago

“Great service, easy to order and product was delivered as specified. Very happy with the look now that they have been installed”

Helpful Report

Posted 4 years ago

“So far it was excellent. Online easy to use, pricing very competitive and product looks very good too. Will update once installed. Also had to call a couple of times with technical queries and the team were really good, patient and helpful”

Helpful Report

Posted 4 years ago

“Ordered a new front door with all the necessary furniture. The people at Vufold we’re extremely helpful . They were out of stock when we first contacted them but informed us as soon it was available. Delivery was prompt. I would use them again should the need arise.”

Helpful Report

Posted 4 years ago

“Every thing had to be put together from scratch, I thought the frame was ready made up, the lock is extremely stiff and the seal is very poor quality, it tore very quickly!”

Helpful Report

Posted 4 years ago

“Very helpful service, especially in dealing with a minor change to the order and in providing some technical details about the products when requested.”

Helpful Report

Posted 4 years ago

“Good service”

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Posted 4 years ago

“Excellent. Great service and timely delivery”

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Posted 4 years ago

“Excellent service! Had a slight defect in one piece of glass and Vufold supplied a complete replacement door within 3 days without any quibble.”

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Posted 4 years ago

“Great service, great product. Very happy the elite bi folds look fantastic!”

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Posted 4 years ago

“Service from Vufold was very good. Even with the issues we had they were very quick in responding and resolving. Would definitely recommend.”

Helpful Report

Posted 4 years ago

Vufold is rated 4.8 based on 1,956 reviews