Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,148 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Skip to the end for my opinion and the reason for 1 star, or read this catalog of poor communication and bad service. Timeline. First contact with Vital Consular for a quote was on 04/06/2020. The job was for attestation of my Mexican wedding certificate for a work visa in China. The quote was for appx $1214. The service was paid for on 23/06/2020. I was assured that I did not need to send any documentation as I had already scanned and sent it. No time was given for the completion of the job. Friday 14/08/2020 I received an email from vital consular stating that "I have looked in to your order and I do not believe that we have received your document for processing." I made a phone call to the number given, but the person who had sent the email was not in. The phone call was made within an hour of receiving the email. Monday 17/08/2020 I received an email stating "I was unaware that the processing of your document was being undertaken from a scan of your document". With "We will email to advise further as soon as possible.". I replied to the email within 10 minutes of receiving it asking if there was any additional information needed to speed up the process. Tuesday 18/08/2020 I received an email stating that Vital consular would look into the matter. Saturday 22/08/2020 I received an email asking for an explanation of my situation so that Vital Consular could send it to the embassy. I replied to the email within 20 minutes of receipt. Monday 24/08/2020 I received an email confirming that the information had been sent to the relevant embassy. Tuesday 25/08/2020 I received an email with attachments to be completed and sent back to Vital Consular. These documents were in Spanish with no translation. I replied pointing this out. Thursday 27/08/2020 no response frmo Vital Consular about the Spanish documents, email sent from me asking for English versions ASAP. Reply from Vital Consular stating "I have requested further information from my colleague as to whether the form will be accepted in English as well as Spanish and I am awaiting their response." Tuesday 01/09/2020 email from vital consular telling me the forms must be in Spanish. Wednesday 09/09/2020 email from me to Vital Consular with forms filled in Spanish as requested. Asked for confirmation of the receipt of the email, no reply given. Monday 14/09/2020 email to Vital Consular forwarding information about the recorded delivery of the requested documents. Tuesday 15/09/2020 email from Vital Consular confirming receipt of documents. 23/09/2020 email from me asking about the state of the job. Reply stating that Vital Consular would contact the embassy for information. 24/09/2020 scanned passport request from V.C.. Reply sent within 10 minutes of receipt of the email. 25/09/2020 emai from V.C. "We will email to advise as soon as an update is available." 09/10/2020 email from V.C. asking for a letter from my employer as to my job. 12/10/2020 reply sent with letter. Confirmation of receipt of letter from V.C.. 15/10/2020 email from me to V.C. detailing where to send the completed documents to, Confirmation email from V.C. received. 22/10/2020 email from me to V.C. asking as to the status of the job. Reply received telling me they will get back to me when they know. 06/11/2020 email from V.C. stating "he Embassy have not yet released an appointment for the submission of your document" 20/11/2020 email from V.C. stating "The Embassy is ready to give an appointment to us", but more forms to complete. 23/11/2020 completed forms returned via email and posted recorded delivery. Confirmation of received electronic forms from V.C.. 23 - 27/11/2020 emails back and forth getting the forms filled in correctly. 07/12/2020 email from V.C. asking when the forms will arrive, reply from me stating I did not have a tracking number as it was done by my Chinese employer. 21/12/2020 email from V.C. confirming the receipt of the documents. 12/01/2020 email from V.C. stating "We are pleased to notify you that your order has been completed and will shortly be sent to the delivery address you have provided " Why 1 star, when they got things done? Basically after having the documents and the money for 8 weeks and telling me they didn't have the documents. Dreadful. From that, having to constantly pester them for updates, emails not replied to and no contact for weeks. Awful service. Whilst I understand that Covid has had an effect on all businesses and Vital Consular cannot be held responsible for what was happening in an embassy in Mexico, this is no excuse for initial and continued poor service throughout the job. If the subsequent service was any good (something as simple as a weekly update), it may have got a higher rating, but it wasn't, so they don't. Avoid.”

Helpful Report

Thank you so much for taking the time to leave your review. I firstly would like to apologise that you felt that the service we offered was not that of one you expected. I have looked into all the email correspondence which related to your order and I can see that the process did take much longer than usual. This was mainly due to COVID and the Embassy being closed for some time in country. Once the Embassy had re opened in country they were only accepting urgent requests to which you had been advised of this and that we would require an email from yourself stating your case as to why your document was that of an urgent basis. Once the Embassy accepted to proceed with your document they did request additional and new paperwork due to the time delay of when the documents were first created. All of the above did have a knock on effect to the completion time and for this I can only apologise but it was out of our hands. I can confirm that once your order had been paid for we instructed the work to be started straight away.

“I have used Vital Consular a number of times now and I have found them to be professional and very good communicators. I can heartily recommend using them. Arthur”

Helpful Report

Thank you Arthur for taking the time to leave your review. I really do appreciate that you say you would recommend us, this is always a pleasure to hear. We look forward to working with you again in the future.

“The staff at VC have been brilliant. They answer emails promptly and so their best to pass on the most recent info to give you peace of mind.”

Helpful Report

Thank you Olivia for taking the time to leave your review. I am very pleased that the service you received was as professional as expected.

“Good service very helpful staff”

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Thank you so much Frederick for taking the time to leave your review. We look forward to working with you again next year.

“There are many companies that provide a similar service at a cheaper cost. However, after speaking to a few of them it was clear from the outset that VC was the best. Great staff, efficient processes and timely communication. I cannot recommend VC enough.”

Helpful Report

Thank you Abid for taking the time to leave your review. I am vert happy to hear that all the team processed your order in a professional manner as they always do. We will look forward to working with you again in the future if the need was to ever arise.

“Best Service”

Helpful Report

Thank you Shanti. Your comment has been warmly received and very much appreciated.

“Fantastic service. Thank you so much for what you did. I found V.C. very professional. Great communication and on top of every part of this. I appreciate your service. You mad a friend for life. FIVE STARS.”

Helpful Report

Thank you George for taking the time to leave your review. It is always a delight receiving comments like yours as it cements the fact that as a company we are doing as we should be for all our clients. We love making friends for life and look forward to working with you again in the future if the need is required.

“I have used their service twice now, and each time the customer support, efficiency, speed of delivery and overall professionalism has been 1st class. Would recommend them in an instant.”

Helpful Report

Thank you Jason for taking the time to leave your review. I really appreciate your recommendation and I am very happy to hear that the service we gave was that of a very high standard on both occasions. We do look forward to working with you again if the need was required.

“Very clear and helpful. Only please be careful about the time needed to complete a request.”

Helpful Report

Thank you Maryam for taking the time to leave your review. It has been very much welcomed and appreciated and we do of course take your comments on board.

“Impressive team, well informed & articulate but even more striking was the warmth of the group.”

Helpful Report

Thank you so much Stephen for leaving your lovely review. It is always nice to hear how amazing our team have been and we look forward to working with you again in the future if the need was required.

“Great work!”

Helpful Report

Thank you so much Shivani. Your review has been very much appreciated.

“Pretty good and professional. Bit expensive though.”

Helpful Report

Thank you Kayar for leaving a review. It has been very much appreciated and welcomed.

“Vital Consular was very helpful and professional. Great customer service when I had questions. I highly recommend this company.”

Helpful Report

Thank you Mitchel for taking the time to leave your review and the recommendation. I am very happy to hear that our team were as helpful as they always are and we look forward working with you again in the future if the need is required.

“Great job”

Helpful Report

Thank you Mohamud for taking the time to leave your review. I am very grateful.

“I was offered the super express option even though you knew that you couldn't deliver due to covid and the impossibility of personal delivery of the documents to the UAE embassy. I feel cheated. It took far too long. I could have lost the job if I had waited for you to deliver on you promise.”

Helpful Report

Thank you Josiah for taking the time to leave your review. Firstly I would like to apologise for the delay with processing your document. Unfortunately at the moment due to Covid we are only able to make submission via mail and because of this the Embassy do not have a specific time frame in which they are completing documents and returning them. They are now completing documents much faster. I can assure you that we did process your document as quickly as possible at that time. Once again I am sorry for any inconvenience that this may have caused.

“quick turn around. very good service”

Helpful Report

Thank you Mohammed for taking the time to leave your review. It is very much appreciated.

“Very good service and very helpful with all tha particularities of the process.”

Helpful Report

Thank you Tithonia for taking the time to leave your review. It is very much appreciated and welcomed.

“The customer service was excellent both by telephone and email. The frequency of communications regarding my document was reassuring and everything arrived within the agreed timeframe. If you are looking for an efficient attestation service, this is a good one. You can of course pick up some of the components yourself (certification etc...) but, having done this before myself, it can be stressful and more time consuming that way. For the sake of convenience and peace of mind, especially in today's climate, Vital is the way to go. You get what you pay for.”

Helpful Report

Thank you so much Robert for taking the time to leave your very lovely review. It is always nice to receive comments ;like yours as it just cements the fact that we are doing as we should be for our clients both on the communication and the processing. We will look forward to working with you again in the future if the need is required.

“Great service all the way through! Highly recommended”

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Thank you Christopher for your recommendation and taking the time to leave your review. It has been very much appreciated.

“Fast, professional and effective.”

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Thank you Jamie for taking the time to leave your review. It is very much appreciated.

Vital Consular is rated 4.8 based on 1,148 reviews