Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.78

4.8 Rating 1,031 Reviews

95 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,031 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with the speedy response of the services provided, and would highly recommend Vital Consular.”

Helpful Report

Thank you Rebecca for taking the time to leave your review. I am very happy to read that we fulfilled your order in the professional way it should have been and I am thankful that you would offer to recommend our services to others.

“You should avoid this company at all costs. A fairly simple legalisation of a UK education certificate for use in a third country has become a nightmare. First, they forgot to ask me for key documents needed in the procedure. This involved me rushing to create these documents last minute, with multiple trips to a different city, queues and expenses. Second, I had to remind them that another document (a photocopy of the passport) was needed. This was an information available online. Third, they managed to have the their submission rejected because they didn’t follow the embassy’s instructions (instructions available online). Now they are asking for an additional fee to continue the procedure.Yes, you heard well. I had asked for a quote and paid for a service. They didn’t provide the service and now are asking for additional money to complete the service. In all this, a month has gone by. I have no legalised certificate, have spent money in posting and shipping documents, wasted time and now my job offer is at risk.”

Helpful Report

Thank you for taking the time to leave your review. Firstly I would like to apologise that you are not happy with the processing of your document. Application forms are sent to our clients on confirmation of order which it is stated on the quotation you received. However, the form was sent to you after the confirmation and for this I apologise that there was a delay. You mentioned above that we have had your document for 1 month, we received your document on the 10th October and as your order processing time is a 15-20 working day time frame the 20 working days is on Thursday 7th of November which means we are still on target to complete you order in the time frame quoted. There has been some miscommunication for your order and for that I am very sorry, This will be looked into internally and processes changed so it does not happen with future orders. Once the error had been recognised with the verification we instructed our solicitor to rectify the issue immediately which took 1 day and then we were able to submit your document to the Embassy keeping the order on track to complete within the time frame quoted.

“Communication was excellent. I always knew at what stage my docs were. Everything was done within the quoted time. I would highly recommend.”

Helpful Report

Jacob thank you so much for taking the time to leave your review. We are thrilled to hear that you found our communication to be excellent and that you were always updated about the progress of your documents. Our team works hard to ensure that our customers are well-informed throughout the entire process. Furthermore, we are delighted that we were able to complete everything within the quoted time. Meeting your expectations and delivering a timely service is always our top priority.

“I needed my US marriage certificate and son's UK birth certificate attested in order to complete my families move to the UAE due to visa requirements. I used the live chat service and instantly had a response from Nicola Palmer. Nicola helped confirm that the document I had from the US could be legalised and within a matter of hours, provided me with a full comprehensive quote of the breakdown and documents needed. Just 24 hours later I received confirmation from Nicola Palmer and Gavin Whyte that all documents I sent had been received and already been sent to the US. In just 3 days I went from having no idea what I was doing to being completed updated/talked through the process by Vital and now just 5 days after my initial contact I have had an update from Nicola, Gavin and the team and can now concentrate on my new move to the UAE with my family whilst Vital handle all of the legalisation side on my behalf in the background. I cannot thank you all enough for helping me with this process. Connor Humble”

Helpful Report

Thank you so much Connor for taking the time to leave your review. I am so happy that we were able to help with your document and that we did what we aim to do as a company "take the stress away". We look forward to working with you again if there is ever a requirement in the future.

“I paid extra for a speedy legalization process promised by the vital consular in the UK. Customers pay an additional fee for a 10 - 12 day legalization service, which I needed to secure a position at a university. I have waited from the 20th of January until the 22nd of February. This is unacceptable. The vital consular office blamed the Chinese embassy for taking their time. Without the proper legalization of the documentation, the university cancelled my contract. People who have been to Taiwan would understand the necessity of speedy accurate delivery of important legalized documents which the vital consular could not provide. No refund mentioned at all, although I insisted on it. They did apologize, but the loss and all the responsibility I had to bear. Again, unacceptable. I would not recommend their service to anyone.”

Helpful Report

Thank you Casper for taking the time to leave your review. Your order was delayed and did take longer than the usual time. This was due to your University requesting an additional process so our solicitor could verify your document. For Taiwan we cant just process documents with a solicitor certification it has to be verified. Usually this process is very quick but because of the University requesting something different unfortunately this did take far longer. We process many documents for the use in Taiwan and have never incurred any issues. Vital Consular are very sorry for this. We have now changed the process slightly so our clients are aware that there may be a delay at the verification stage. Hopefully the refund you received will help show our apologies.

“Vital consular were amazing in helping me navigate my way around getting my documents legalised from the Vietnamese embassy. Everyone on the team answered any questions quickly and efficiently and I eoukd definitely recommend using this service. Thanks Vital Consular”

Helpful Report

Thank you Polly for taking the time to leave your review. It is great to hear that the team at Vital were always on hand to help answer any questions that you may have had.

“The team at Vital consular are amazing. They helped me so much with the whole process of getting my documents legalised by the Vietnamese embassy. I would have struggled if it wasn't for them answering all my queries so quickly and professionally. Thank you Vital Consular for all your support.”

Helpful Report

Thank you for taking the time to leave your review Polly/ I am so pleased that the team helped you with all your queries and questions that you had. We look forward to working with you again in the future if there was ever a need.

“I had a very good service as Vital kept me informed on the progress step by step and the delivery came very quick to my work place in Qatar 👍”

Helpful Report

Thank you Wail for taking the time to leave your review. I am so happy that the update emails helped you to know at what stage your order was at.

“I recently had my degree authenticated by VitalConsular. It was such a pleasure working with a company that showed care about what they were doing. I was informed of the process at every step and I got my documents back quicker than anticipated. I will certainly recommend them. I think they are one of the best in what they do. I am so pleased to know that companies like these still exist. I will definitely use them again in the future!”

Helpful Report

Thank you Shah for taking the time to leave us a review, it is greatly appreciated. It is good to hear that our update emails helped place your mind at ease so you knew at what stage the process was at. We look forward to working with you again in the future.

“Attested and sent my document to the correct place in good time”

Helpful Report

Thank you Joshua for taking the time to leave your review. It has been very much appreciated.

“Very professional and communication was excellent. They kept me updated on regular basis on the status of my documentation.”

Helpful Report

Thank you Donald so much for taking the time to leave your review. I am very happy that the service we gave was that of one that you expected and that the update emails were very helpful.

“The staff at VC have been brilliant. They answer emails promptly and so their best to pass on the most recent info to give you peace of mind.”

Helpful Report

Thank you Olivia for taking the time to leave your review. I am very pleased that the service you received was as professional as expected.

“Very pleased to have communicated with VitalConsular staff and my PhD degree attestation has completed highly professionally. In future if a need arises I would love to contact again.”

Helpful Report

Thank you Shabbir for taking the time to leave a review. I am very happy that you were pleased with the service we offered. it is also very nice to hear when a client will return if the need was to arise. We will look forward to working with you again in the future.

“Vital Consular legalised/attested documents for my move to the UAE (as required by the Gov over there). The service they provided was excellent with their representatives replying to emails very promptly and always kept me up to date with the progress of the process. These things are never cheap but I think Vital Consular are very competitive in terms of price, and considering how easy they made the process it was worth the outlay. Would definitely recommend them to others.”

Helpful Report

Thank you James for taking the time to leave your lovely review. It is always nice to hear when our team delivery a very professional service. At Vital we do pride ourselves in offering a service at a very competitive price. Thank you for recommending us to other, it is greatly appreciated.

“Completed the task quickly and efficiently keeping me informed at every stage. Can’t ask for more.”

Helpful Report

Thank you Michael. Your review has been very much appreciated and welcomed.

“I’m very happy from they job and the service was very fast .”

Helpful Report

Thank you for taking the time to leave your review. It has been very much appreciated.

“very cood I realy very like and appreciate Vital Consular Services”

Helpful Report

Hi Mustafa Thank you for taking the time to leaving your review it has been greatly received and appreciated.

“Professional and speedy service, would highly recommend.”

Helpful Report

Thank you for your review Sarah. It has been very warmly received and appreciated.

“We want to thank you for your exemplary service of providing the legalized documents in a timely manner. Your constant communication in keeping us abreast of the status of the documents was very much appreciated. I would recommend your services.”

Helpful Report

Thank you Bernett for taking the time to leave your review. It has been very warmly received and appreciated. It is always nice to hear that our team have undertaken your legalisation in a professional and timely manner and that you would be happy to recommend us to others. Thank you

“company was very good at the normal scope but gave up or showed little interest in the attestation process that they had not done before. I had to bring in BVS Global to complete the activities. Would not recommend”

Helpful Report

Dear Stephen, Thank you for providing your feedback on the service that you received from Vital. I am sorry that you feel that our service was not up to our usual standard. As you are aware, the document that we were unable to assist with in your case was for a Mauritian marriage certificate to be legalised for use in Qatar. In previous years, we have been able to process these through our South African colleagues, but the Qatari authorities have changed their requirements on this to have them processed through Swaziland. We do not have colleagues in Swaziland to process via the Qatari Embassy there, and the other identified route via Oman we would have been able to assist with in Mauritius but not in Muscat for the final stage. It is unfortunate that your document was one that we could not assist with, but I can assure you that at no point were we unwilling to try to assist you. I do wish you the best for your future move.

Vital Consular is rated 4.8 based on 1,031 reviews