Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,168 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

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“fast and responsible work. Bit expensive.”

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“Efficient, communicative and clearly experienced at navigating the byzantine international bureaucracy. Chapeau.”

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“I was really disappointed with my service from Vital. Whilst I eventually received my documents, there were many hold ups and issues along the way tjhat made the process painful and left me feeling like I paid for a service I did not receive. I will set out the issues I encountered below: 1. The original email confirmation included incorrect information (or at least, incomplete information): I was instructed to send my original documents to the Vital offices. I paid for postage in advance, and happened to have another query meaning I phoned up the office, at which point they informed me NOT to send my originals, but to email scanned copies of the documents instead. Had I known this, I would have sent them 2 weeks earlier, and saved myself the postage fee I already paid and sped up the process significantly. 2. There was little communication when my documents were being processed (and they were processed for over a month) so I had little confidence where the documents were, whilst my new employer was asking for them 3. I was sent an email claiming my documents had been sent to me, but the tracking code was missing. When I reached out, I was told I wouldn't be sent my documents until I paid my 'outstanding fees' I wasn't aware I had. The original email had been sent in error, and my documents would be witheld from me until I had paid out. 4. This is the one that made me really quite upset, as I was made to feel like this was my fault and that I purposely had tried not to pay, which is not something I would ever do - I was charged for an upgrade I never had, and forced to pay for it. I had discussed upgrading my service to 'express' via email previously, but decided not to, as the payment link didn't work, and I wasn't comfortable paying via bank transfer. My documents were then witheld, as I never paid the upgrade fee - but my documents were not processed via the upgraded timeframe. In fact, they took over 4 working weeks after I discussed the upgrade (and after I had sent them), which is even longer than the advertised 'standard' timeframe. Even though I pointed this out, my documents weren't sent until I paid for the upgrade that I didn't receive. I was informed that since I requested it, but didn't pay, they made the decision to proceed with the upgrade anyway. This is simply not true, but when I informed the team of this, they did not respond, and I ultimately had to pay the additional charge, as I had already waited so long for my documents. Overall, I had some good experiences with customer service at the start of the process, but I was left feeling quite upset, without my documents for a long period of time, and very much overcharged.”

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“Documents were received promptly by solicitors in Spain . Can now used to complete legal requirements”

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“Excellent service and kept updated on progress”

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“Reliable but expensive UK-based document legalisation and attestation specialists.”

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“The service was exceptional and very fast. I am currently working in Namibia and needed my UK qualifications to be apostilled for a new job in China. I was quite worried about how to manage the process from abroad, but Vital Consular made everything quick and easy. They handled the entire process efficiently, and I received my apostilled documents safely via DHL. I would highly recommend their service. Mandy Liedke”

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“Their apostille service was lightning fast and I had my doccuments back in the States before any other doccument came back. I'd use their services any time I need a UK doccument notarized!”

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“Flawless service. The entire process was handled in a very professional and efficient manner.”

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“Great service and friendly staff, got the job done in time, thank you.”

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“Very effecient in timing, updating and delivering”

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“I had a really good experience, communication was excellent throughout the whole process and the documents were delivered within 20 days as promised.”

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Thank you for your review, Zein. We’re delighted you had a really good experience, with excellent communication and timely delivery of documents. We appreciate your kind words and look forward to assisting you again.

“Very good service they provide, and do everything without delay. I will be using again Vital Consular when I need Thanks Nicola and Tom . Very helpful .”

Helpful Report

Thank you for your review, Nargis. We’re glad you found our service very good and that there was no delay. We’ll pass your thanks to Nicola and Tom. We look forward to assisting you again.

“Smooth process”

Helpful Report

Thank you for your review, David. We’re glad the process was smooth and that you had a positive experience. We appreciate your feedback and look forward to assisting you again.

“I originally requested attestation to cover all documents I submitted and was quoted on that basis. Only after I chased for clarification did it become clear that not all documents were actually included. I was then told that an additional document did not need to be attested, despite this being a specific requirement requested on behalf of my employer. Communication was the main issue throughout the process. Updates were rarely provided unless I followed up myself. The first update was sent to an incorrect email address, meaning I never received it. Each email response also came from a different person, which made continuity and clarity difficult. That said, the call centre staff were very good whenever I spoke to someone directly — helpful and polite — but proactive communication was lacking. For the price paid, I would expect automatic status updates or at least an online portal where progress can be tracked on a clear timeline. Overall, the service fell short of expectations given the cost, mainly due to communication and transparency issues.”

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“Documents were delivered as promised - there were some communication issues but comms improved once I raised it.”

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Thank you for your review, David. We’re glad the documents were delivered as promised and that communications improved after you raised it. We appreciate your feedback and look forward to assisting you again.

“Excellent”

Helpful Report

Thank you for your kind review.! We’re delighted to hear you had an excellent experience with Vital Consular. We appreciate your feedback and look forward to assisting you again.

“Vital Consular were excellent, and we can’t fault them at all. From the very beginning, the attestation process for all of our documents was smooth and hassle-free, including our marriage certificate. We were married in Santorini, and the process was quite complex—if we had tried to handle it ourselves, we would have really struggled. Vital Consular made everything straightforward and stress-free with their professionalism and efficiency. We would highly recommend their services”

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“Vital were very responsive and communicative. They delivered an efficient service at a fair price and I was very happy with the support they provided.”

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Thank you for your kind review, Sophia! We’re delighted to hear you were happy with our responsiveness and fair pricing, and that you felt supported throughout. We appreciate your feedback and look forward to assisting you again.

“Document arrived on indicted date.. Great service! Thank you.”

Helpful Report

Thank you for your kind review, Paul! We’re delighted to hear the document arrived on the indicated date and that you were happy with our service. We appreciate your feedback and look forward to assisting you again.

Vital Consular is rated 4.8 based on 1,168 reviews