Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,102 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,102 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service, always aprochable. However the time to complete the service was a little bit dissapointed.”

Helpful Report

Thank you for your feedback, Concepcion. Thank you for taking the time to leave you review. I am sorry you were a little disappointed with the processing time. We did make you aware that because you required a verification rather than a notification this does take longer because we have to wait for the University to verify the details we have sent to them and the attestation can not start until this has been received. Universities can take as long as they wish and we are unable to speed this up. I am aware that 2 of the team went above and beyond contacting their colleagues in Spain to try and ascertain what you required due to you having a document produced by a notary rejected previously.

“Delivered on time thanks”

Helpful Report

“Second or third time I have used these guys and, once again, very happy with the quality of service and customer communication.”

Helpful Report

Dear Scott, Thank you so much for taking the time to leave your review We greatly appreciate your feedback and are thrilled to hear that you have chosen our services for the second or third time. Your continuous trust in us means a lot. We are delighted that you found our service and customer communication to be of high quality. Providing an exceptional experience for our customers is our top priority, and receiving positive reviews like yours serves as a great motivation for our team.

“Trustworthy . Reliable. There was just one point however where I was not receiving updates and had to email to ask for them.”

Helpful Report

Thank you Irene for taking the time to leave your review. We sincerely apologize for any inconvenience caused by the lack of updates. We understand that this may have been frustrating for you. We strive to provide excellent customer service, and your feedback will help us further improve our communication procedures.

“Thank you Vital Consular for the provided services. Great job, and I received the documents a bit earlier than expected. The courier though for the transfer of the documents (England >to Greece= 40 pounds) was a bit pricey.”

Helpful Report

Thank you so much for taking the time to leave your review We're glad to know that you received your documents earlier than expected - great job to our team! We understand your concern about the courier fees for the transfer of the documents from England to Greece. We continually strive to offer competitive pricing while ensuring the safe and timely delivery of your important documents.

“Did the job perfectly but, did not receive regular communication”

Helpful Report

Dear Peter, Thank you for taking the time to leave your review. We understand that regular communication is essential, and we apologise if this did not happen. This will be looked into internally. We always strive to improve our services, and your feedback will certainly help us do so.

“The overall service was good, just a bit time-consuming and pricy. However, the staff was highly responsive and cooperative.”

Helpful Report

Thank you for taking the time to leave your review Umer. I am sorry you feel that the process was time consuming. I have checked your order and you opted for the xpress service in which we completed in 20 working days which is what we advise the processing time is. We greatly appreciate your remark on the response of our staff, as it is something we hold in the utmost regard.

“So far so good. Still have paperwork being processed by you. The delay is not at your end. There is confusion when automatic emails are sent to me giving me wrong information. This has happened a couple of times. On one occasion I got 7 emails one after the other saying the same thing. The staff are very efficient and easy to correspond with”

Helpful Report

Thank you Derek for taking the time to leave a review. I am very sorry about the issue with the system sending you multiple emails and thank you for your understanding. Our IT team did look into the issue.

“Delivered as per the agreed time. Thank you for keeping the promise and also for updating us on each process. Great work!”

Helpful Report

Thank you for taking the time to leave your review Endalkachew We really appreciate that you have made the effort to rate us and we acknowledge that the delivery was made as per the agreed time. We are proud of the great work done by our team. Thank you!

“Hi, It is really impressive covering up to the embassy attestation and the extensive processing time was already expected from information conveyed earlier but it would have been absolutely splendid if your services are rendered towards sending and possibly receiving the PCC from Dubai/UAE also. Thank you.”

Helpful Report

Thank you Kingsley for taking the time to leave your review. We do like to advise the processing times prior to any of our clients placing orders so I am really pleased that this helped.

“Friendly and professional at the same time. All was done on time.”

Helpful Report

Thank you so much for taking the time to leave your review Christakis It is very much appreciated and welcomed.

“Service was generally great my main complain is the scanning service for £30 pounds they clearly scanned using a phone or a scanner that had the documents not looking well presented .”

Helpful Report

Thank you for taking the time to leave your review Tanya. To receive a scanned copy should cost £15.00 and not £30.00. I will look into your order in regards to this.

“Although expensive, it's an excellent service. It would have been good to get some milestone updates, but anytime they were prompted they replied immediately and effectively.”

Helpful Report

Thank you Kathryn for taking the time to leave a review I am pleased that you thought the service was excellent and I apologise that you were not receiving the updates after each stage of the process. I will look into this internally.

“Very professional and extremely helpful in ensuring all documents are legalised correctly. Would use again.”

Helpful Report

Thank you Sameena for taking the time to leave your review. I am really pleased to hear that you would use our services again. We look forward to working with you again in the future if there was ever a requirement.

“A bit pricey but very good service overall, communication was constant and very fast. Great team working there!”

Helpful Report

Thank you Tobias for taking the time to leave your review. I am very happy to hear that the communication between yourself and the team was constant and they never left a query unanswered

“Great and fast service. Communication was top! Highly recommended”

Helpful Report

Thank you Daniel for taking the time to leave a review. It has been very much appreciated and welcomed.

“Document was returned duly stamped within a few days. Very hapy.”

Helpful Report

Thank you Rowland for taking the time to leave your review. It is always great to learn that our clients are happy with the service we have provided.

“I assume that often people do not know all of the specific details when applying for visas for different countries. My advice is rather that lots of emails between Vital and the customer a lot of those questions and details etc could just be explained in a phone call on skype, zoom etc for example..... It might save time for the client to have pen and paper ready and for the vital to explain step by step all of the requirements over the phone, zoom etc and to answer any questions with the client on the call all in one go rather that lots of different emails. Also, the email reply is always from a different person in Vital, again one phone call explaining everything might be an easier process. Apart from that everyone at vital that I have been in contact with has been very professional and always got back to me asap. Thanks for all the help. Dominic Bates”

Helpful Report

Thank you Dominic for taking the time to leave your review. I apologise if you feel that there were too many email exchanges with your order. We do try to add all the information that is required for the documents you request legalising within the quote email thread and also noted within the quotation itself. As a company we are unable to advise the actual documents you need, this does need to be advised by the HR team from the company you are working for. We do have various team members that deal with the same emails but please do rest assured whoever is replying to you has fully read the full email thread and are aware of your requirements. As a company we do not like our clients to have to wait longer than absolutely required when needing an answer on something so this is why various team members will answer queries. I do hope the above helps place your mind at ease

“Very good service. Were extremely helpful regarding the exact wording of documents that were required an kept me up to date. Only issue was a systems glitch which told me twice that my docs were being dispatched to me when they weren't yet ready.”

Helpful Report

Thank you for taking the time to leave your review Helen It is very much appreciated. Apologies for the system error that you received, we did have our IT team look into this and I do appreciate your patience with it.

“Great service, very professional”

Helpful Report

Thank you Mehdi for taking the time to leave your review. It has been very much appreciated and warmly welcomed.

Vital Consular is rated 4.8 based on 1,102 reviews