Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Excellent PTFE chair leg and table leg protection”

Helpful Report

“Ordered three types of part. Two were Ok , the silicone plugs delivered were the wrong size.I emailed with the details and concern on 18th April and so far no response. Rather too long to reply I feel. As a result of this review had a call from Mike who got the correct plugs sent immediately so great customer service after a false start. Thanks.”

Helpful Report

Hi Jonathan apologies that we didn't respond to your issue in good time, we appreciate the importance of keeping customers up to date and in the know with the situation of their order. You should now have received contact from our customer services team who will be taking steps to resolve your issue, if there is anything else we can do to in the meantime please do get in touch with a member of the team. Kind regards, Josh

“The furniture glides arrived unfortunately there were no screws in the parcel. I contacted vital parts and the screws arrived the next day. Glides are being fitted tomorrow so hopefully I'll be able to move my heavy furniture with ease. Pleased with service from vital parts.”

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“Difficult part to source, between us we ordered the incorrect item but this was replaced with a larger one without hassle. Very helpful. Highly recommended for items unobtainable anywhere else.”

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“The item I 'bought' on line was out of stock and a full and immediate refund was made with an apology. Subsequently they provided alternative parts which solved my problem. Excellent service.”

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“Vital Parts sent me samples overnight and delivered them within 2 days.Excellent service”

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“Vital Parts provided components that I had found difficult to source in small numbers. They recommended an alternative part to resolve a shortage issue. The service was personal and delivery was upgraded to make up for time lost due to the shortage. Very satisfied.”

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“Service tres professionnel .contact reactif par mail , envoi rapide .”

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“Good qualty swivel feet. I replaced the feet on two new desks of which where hard to level. With vital parts feet have adjusted the level to within 1mm. On two desks side by side. Well done vital parts..”

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“you sent out the sample very quick and followed up with a phone call when I ordered more of the same they turned up quickly thank you”

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“A very tiny order for a company this size, but happily despatched. Very pleased.”

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“Great price, fantastic quality product ....very quick delivery”

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“Parts were very good quality”

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“East to use website, accurate description and quick delivery”

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“Excellent service and products. Would highly recommend.”

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“Ordered wrong size parts even though a small I was offered an immediate replacement from a very polite Vital Parts colleague.”

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“Vital Parts had the parts that I needed with a great choice of parts and a fast delivery offered.”

Helpful Report

“Goods received as stated, excellent customer service provided by Harry, advising parts ordered were out of stock but could offer an alternative.”