Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

“Exactly what I needed and as described on line. Fast turn around and good value.”

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“After a bit of a glitch with delivery, all down to Royal Mail, the team at Vital Parts quickly got on to it an redeemed the situation. All thanks to them and I will have no hesitation in using them again or recommending them.”

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“Great for finding those hard to find essential components!”

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“I needed some replacement feet for rattan chairs. I was lucky that Beth Kimber took my call. Despite my potential order costing less than £30, Beth dealt with me as though I was ordering for a multi national company. She spent considerable time searching for what I needed & sent me several samples. It’s a pity many other companies do not train staff to provide the same customer service. The best asset a company has, staff with a great customer focus.”

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“I ordered adjustable table legs and glass bumpers for a garden table. Your website was easy to negotiate with excellent diagrams showing the measurements and sizes of the parts I needed. They were dispatched quickly and received earlier than expected. I would definitely recommend this site and will use you again whenever need parts. Thank you.”

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“Great service really helpful staff and quick delivery.”

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“An amazing choice of products with in depth details on sizes. My adjustable feet order was received within days and very happy with the quality of the product and the service provided.”

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“Prompt and helpful service.”

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“I needed a part to fix my ride-on mower. Not sure of size so ordered 3 different sizes - and it worked a treat! I'll get a few more years out of the mower yet. Great service, great range, quick delivery. Thank you Vital Parts!”

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“Very efficient service will use again”

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“We were very pleased with service from Vital Parts. The order arrived promptly and was just what we wanted.”

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“Excellent service and delivery, would definitely use again”

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“I used Vital Parts to get replacement feet for Barlow Tyrie sun loungers. They fit perfectly. Lots of sizes available on the website.”

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“Very helpful, clear and knowledgeable, purchases arrived promptly”

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“All was processed and sent very quickly. The Gliders are absolutely perfect for our kitchen chairs which now ‘glide’ across the carpet tiles. No marking of tiles anymore.”

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“Excellent service in the supply of parts to keep old products in use. The gliders for our tubular steel kitchen chairs are great and give them an extended life.”

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“Nice products and prompt delivery”

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“Product as described and arrived without delay. All very good.”

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“Fist class service from procurement to delivery , items as described , would definitely use again / recommend to anyone”

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Vital Parts is rated 4.7 based on 3,000 reviews