Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality, quick response, and good service.”

Helpful Report

“As an amateur maker it is often difficult sourcing appropriate parts when ignorance sometimes leads to a bad choice. I got lucky with Vital Parts: the adjustable rubber feet are perfect for my cajon build. I will be back for more.”

Vital Parts 5 star review on 21st March 2023

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“Great product selection and prices. Found exactly what I needed. Super quick delivery as well. Great service from Vital Parts.”

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“Parts arrived quickly and are as described”

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“Great product. Works really well on the legs of my sofa. Would definitely recommend.”

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“My phone call was dealt with by Ranee who was terrific in helping me with a detailed specification for my order”

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“Fast service”

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“Good value and a relatively quick delivery”

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“Website easy to navigate and find required items. My order was delayed due to items being out of stock but I was kept informed and did not have to wait overlong for delivery. Items are as I wanted so I would order again if required.”

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“Found exactly what I needed, ordered it on-line and it was posted to me in good time, what's not to like?”

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“Twice now I have had to order for our other branch and get what I needed here pronto, Carly on the sales team has been fantastic on both occasions, she has helped me no end getting out of a pickle and getting my order to me the next day. excellent service and very helpful Carly in sales.”

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“great service thank you”

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“Thank you for the good service.”

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“Product was great, when fitted looked fantastic”

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“found just what I was looking for. only a very small order so next day delivery at nearly £5 seemed a bit excessive but no other option. Would definitely recommend for those hard to find or even name! fixings.”

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“Very helpful finding an alternative for an out of stock part. Prompt delivery and top quality products.”

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“VERY FAST SERVICE. FOR BOTH QUOTATION AND DELIVERY OF GOODS”

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“This is the second time I have purchased various size tops for garden post tops to prolong the life of our fencing. Great service”

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“Prompt delivery, good product”

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“Cannot fault this company. A different item arrived from the one I ordered but with a quick phone call, the issue was resolved with no fuss whatsoever. A pleasant and helpful young lady in customer service. Will use this company again.”

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Vital Parts is rated 4.7 based on 2,996 reviews