Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,996 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service arrived next day 👍🏻👍🏻”

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“excellent service had everything i needed in stock and very fast delivery kept me informed as to when the item was despatched will use again”

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“Rubber Bungs: Great product - great price - great service.”

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“Excellent company, samples and order arrived quickly. Excellent quality.”

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“outstanding service, with Alternatives, offered for lower stock items. lead times are given. prompt despatch for in-stock items. can't fault”

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“Super product, vital to the smooth function of the 125 chairs at Porlock Village Hall.”

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“Ordering was easy, the parts were despatched promptly and arrived on time. Great service.”

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“Lovely people, very helpful and speedy delivery”

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“Samantha the customer engagement executive was absolutely brilliant as she had to handle a tricky bespoke part for myself. The part I was looking for wasn't even available on vital parts but Samantha sorted it all out with ease. Brilliant execution of delivering a promise to customers. I have now added Vital -parts to our go to suppliers list because of this experience. Thanks again Chris (Dive Tech Marine Unit)”

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“Didn’t have the item I ordered so called to explain and swapped it out with an alternative. Very fast turnaround and great price. Very impressed.”

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“I bought these for a trail project they are a bit small so i have bought a bigger size waiting on them to arrive they are a good product, Regards Peadar”

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“Wasn’t expecting them to be so good Cracking”

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“I'm a first time user of Vital Parts and I'm very impressed with the speed of delivery. The Part order was exactly what I was looking for. Thank you.”

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“THANK YOU SO MUCH FOR GETTING MY ITEM TO ME NEXT DAY.”

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“Product - Slicon tapered bungs, very good for the purpose. Excellent service from setting up account to receiving the goods.”

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“Parts ordered were ut of stock. They contacted me to suggest alternatives arrived, the order adjusted and dispatched. The parts were received promptly”

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“Super good customer service and part selection. Got the part that i needed to me in short time and really good customer service. Top marks!”

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“Very good service and helpful staff”

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“Order placed midnight Wed. Picked and dispatched 09:00 Thur. Great service. Parts as described.”

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“Very good product and service.”

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Vital Parts is rated 4.7 based on 2,996 reviews