Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.74

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

Write Your review

Tell us how Vital Parts made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vital Parts 5 star review on 5th May 2024

Imran Ali

Vital Parts 5 star review on 11th April 2024

John Schoon

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Karen TAYLOR

Vital Parts 5 star review on 13th August 2023

Mark Gough

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samantha the customer engagement executive was absolutely brilliant as she had to handle a tricky bespoke part for myself. The part I was looking for wasn't even available on vital parts but Samantha sorted it all out with ease. Brilliant execution of delivering a promise to customers. I have now added Vital -parts to our go to suppliers list because of this experience. Thanks again Chris (Dive Tech Marine Unit)”

Helpful Report

“Didn’t have the item I ordered so called to explain and swapped it out with an alternative. Very fast turnaround and great price. Very impressed.”

Helpful Report

“I bought these for a trail project they are a bit small so i have bought a bigger size waiting on them to arrive they are a good product, Regards Peadar”

Helpful Report

“Wasn’t expecting them to be so good Cracking”

Helpful Report

“I'm a first time user of Vital Parts and I'm very impressed with the speed of delivery. The Part order was exactly what I was looking for. Thank you.”

Helpful Report

“THANK YOU SO MUCH FOR GETTING MY ITEM TO ME NEXT DAY.”

Helpful Report

“Product - Slicon tapered bungs, very good for the purpose. Excellent service from setting up account to receiving the goods.”

Helpful Report

“Parts ordered were ut of stock. They contacted me to suggest alternatives arrived, the order adjusted and dispatched. The parts were received promptly”

Helpful Report

“Super good customer service and part selection. Got the part that i needed to me in short time and really good customer service. Top marks!”

Helpful Report

“Very good service and helpful staff”

Helpful Report

“Order placed midnight Wed. Picked and dispatched 09:00 Thur. Great service. Parts as described.”

Helpful Report

“Very good product and service.”

Helpful Report

“I thought that for the small job I wanted to undertake that my enquiry would not receive an interested response but I was totally blown away the excellent customer liaison. Trial samples were sent out and received the next day and happily fitted the right trim to my motorcycle….thanks Chloe you were great”

Helpful Report

“Excellent Product. Excellent Price. Excellent Service.”

Helpful Report

“High quality materials, exceeded expectations, would definitely use again!”

Helpful Report

“Part I originally ordered was out of stock at point of dispatch. Company contacted me with a choice of alternatives. Replacement product dispatched speedily thereafter.”

Helpful Report

“First time I have used them, I got what I wanted a competitive price. Simple to order and a good range.”

Helpful Report

“Very friendly and helpfull”

Helpful Report

“Item arrived as described and on time - thank you”

Helpful Report

“Very pleased. The site was easy to understand and the order made simple. I received exactly what I ordered and in record time. Highly recommended business firm.”

Helpful Report

Vital Parts is rated 4.7 based on 2,981 reviews