Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 3,000 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website, fast service.”

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“easy to use the site and prompt delivery”

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“Fit like a glove, perfect.”

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“Helpful advice over the phone and prompt despatch of order.”

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“I just needed a small quantity of feet to fit garden chairs, and the guys at Vital Parts went out of their way to ensure I got the right parts in the colour I wanted, even though it meant a lot of to-ing and fro-ing for them. I have never experienced customer service like that. Thanks very much!”

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“Vital Parts provided a quick and efficient service straight to my door, very quick and efficient. Also very informative when it comes to product knowledge.”

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“We did have a few problems with wrong sizes on packaging, although goods the right size, but, after a phone call it was put right. We will be using this company again, First class service, thank you...”

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Hi Patrick, We're sorry that you didn't have the best experience when using our site, we take negative feedback very seriously and always work towards providing a positive experience. I hope that by now the issue has been resolved and that someone has got in contact to provide you with a solution. Kind regards Vital Parts.

“Fast delivery, easy to use website, good quality parts.”

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“Just what I needed, easily found and quickly dispatched.”

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“Great quality and fast delivery.”

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“Great many thanks”

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“Swift Delivery of exactly what I needed”

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“Excellent technical advice and speedy delivery”

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“Ordered parts late afternoon, parts arrived prompt am the following morning. excellent service.”

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“Prompt delivery. Quality products.”

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“Quick efficient service and happy with the product”

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“Fitted well”

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“Online advice helped me get the right size”

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“Parts as described and very fast delivery.”

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“web site easy to browse, good choice of items, parts chosen promptly dispatched, items as decribed.”

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Vital Parts is rated 4.7 based on 3,000 reviews