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Vital Parts Reviews

4.7 Rating 2,981 Reviews

94 %

of reviewers recommend Vital Parts

Company Reviews

Product Reviews

4.7

Based on 2,981 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-5 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 11th April 2024

Vital Parts 5 star review on 21st March 2024

Edwin Simbarashe MUNYARI

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 25th September 2023

Elizabeth Shuker

Vital Parts 5 star review on 20th August 2023

Vital Parts 5 star review on 13th August 2023

Vital Parts 5 star review on 8th August 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with product but nearly gave up on this company as one male staff member was very reluctant to send me a sample . I would have left five stars but for this poor service.”

Good Afternoon Robert, Following your review, rest assured our Sales Manager took the time to look into the matter further and can see that we sent one samply initally but sadly this was not the size required and then a second sample was sent. Please accept my apologies for the dificulty expereienced trying to get your call through to the right department, this has been looked into for continuous improvement. If you would like to disucss this further, please do not hesitate to contact our Customer Service department who will be happy to help. Kind Regards, Victoria Customer Service Manager.

“Products are good quality and the prices fair. The rating is a little lower because delivery took longer than we have all come to expect and tracking is very poor.”

“You need to pick a courier service that delivers as requested. You pay extra for the 'quick' service and its not. Other than that all good”

Good Afternoon, Please accept my apologies for this, we use various couriers depending on the service selected and at present, there are challenges these companies are facing however, rest assured we will continue to work with all customers to ensure goods arrive as quickly as they possibly can. Thank you for taking the time to leave your feedback, please do not hesitate to get in touch with our Customer Serrvice team who will be happy to help you. Kind Regards Victoria Customer Service Manager - Vital Parts

“Confusion on availability of the items ordered and out of stock after order was confirmed and payments taken. Had to settle with replacement items which was part delivered and still waiting for the remainder to arrive. Not great service and very slow!”

Good Morning Yousif, Thank you for your feedback, I have reviewed the correspondence regarding the order. I can see we advised of the stock visability on the website and agreed a part shipment for you. Please accept my apologies for any inconvenience caused here, rest assured we aim to respond to all queries as quickly as possible and can see that this was sucessfull and we were able to action your requests for you. I will send you an email seperately to discuss any further issues thay may have occured. Many Thanks Victoria Customer Service Manager

“Product was perfect but I received less than I ordered and paid for”

“I ordered 4 bungs from Vital Parts comprehensive offering. 3 weren’t available of which 2 suitable alternatives were offered.”

Good Morning Mark. Thank you for taking the time to leave your comments. I can see that the parts were swapped over for you following our recent communications. Please do not hesitate to get in touch should you need any further assistance. Our Customer Service team are always on hand to assist prior and post order. Kind regards, Victoria Customer Service Manager.

“The parts I ordered were fine but to be honest the delivery was slow ordered on the 26th april recievieved on the 5th May”

“Had to chase up order previous order which was wrong when it arrived. Despite contacting company and showing what my original order was no apology given”

“Unfortunately the delivery was to the incorrect address and we are still awaiting the arrival of our order.I believe this is being looked into for us”

“Disappointed with the minimum charge.”

“Parts that arrived were perfect. There was issue regarding the colour I originally wanted being sold out after my purchase but that was soon rectified by customer service. However I paid £12 for 2 day UK delivery and the part actually took 4 days to arrive. I called the customer service team on the day I expected my delivery and no one was available to connect my call so I left my contact details and reference number but no one got back to me. I am very disappointed that I my call was never followed up by a member of the vital parts team.”

“The parts that I ordered were not as described on the Company's website but the organisation did its best to assist me and have apologised and offered a full refund.”

Thank you for getting in touch regarding your recent order, I can see that we are awaiting your response as to the best suited alternative offered. Once you have confirmed, please be assured we will get these send out to you as quickly as possible. Our Customer Service Department look forward to hearing from you. Kind Regards Victoria Vital Parts

“Still waiting for second set of feet”

“Communications with Vital parts have been excellent but sadly through no fault of their own I am still awaiting my (small) order 1month 9 days later simply because it was posted to Tenerife, Spain. My package is the size of a large box of matches and only slightly greater in value. I can only imagine what else is being held back due to 'brexit' induced customs checks. Will probably take longer to sort this than covid.”

“These rubber feet although they do the job leave really bad black marks/stains on surfaces.”

“Vital part cultivated our email from paypal without permission or knowledge, which we think is the height of ignorance. We will probably find it being used for spamming purposes in due course. If Vital Parts treat their customer's email with such shameless disregard- think before you buy from them.”

Thank you for taking the time to leave your feedback regarding an email obtained by Vital Parts. I can confirm that we have reviewed our Marketing list and can confirm that your email is not included on this. All details provided by our customers are treated with the upmost care and should you wish to discuss this further, I would be happy to contact you at a suitable time. Please let me know the best contact number for you by emailing customerservices@vital-parts.co.uk. Kind Regards, Victoria Customer Service Manager.

“Sent to wrong address Paid for next day delivery took nearly a week Good product fits well”

“The parts I ordered were not available which was disappointing. I was called very soon after placing the order (good) to be told this. We agreed an alternative part which may or may not suit, to be determined. These parts were despatched very promptly (good). I am waiting to install one of the parts to check suitability.”

“delivery's efficient, I wrote and asked a question before delivery but never received a reply which would have been helpful. The product was fine but actually not quite the right size . The screw on the old legs I was replacing is 6mm but the ones you sent are smaller so on your website it would be helpful to show exactly how you are measuring ie the inside or outside of the thread”

“Parts arrived as promised. Unfortunately where not suitable for the job, so have not been used.”

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Vital Parts is rated 4.7 based on 2,981 reviews