Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,264 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

Visit Website

Email:

info@virginexperiencedays.co.uk

Write Your review

Tell us how Virgin Experience Days made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect gift for me”

Helpful Report

Posted 9 years ago

“Very good device. Polite and friendly staff couldn't do enough for you.”

Helpful Report

Posted 9 years ago

“Very good. Lovely staff and polite”

Helpful Report

Posted 9 years ago

“Second experience day we have been on and both have been really good. Would highly recommend these as it opens up experiences that you probably not normally do. Great variety and have not had an issue booking dates as yet. Will do again.”

Helpful Report

Posted 9 years ago

“Not the place for afternoon tea. Poor , slow and lacklustre service. Average food. That we had to chase for our teas...not given any choices. Ended up with Yorkshire gold. Had better many places before.”

Helpful Report

Posted 9 years ago

“Informative, well paced and just fun.”

Helpful Report

Posted 9 years ago

“Misleading description, poor choice”

Helpful Report

Posted 9 years ago

“Arial atom”

Helpful Report

Posted 9 years ago

“I went for the arcelor mittal. It was breathtaking and exhilarating. So much fun on the slide and great views as well.”

Helpful Report

Posted 9 years ago

“The voucher offered extremely laimited availability”

Helpful Report

Posted 9 years ago

“Very exhilarating and fun day out”

Helpful Report

Posted 9 years ago

“We had a death in the family two days before we were to depart to MOTO GP. Had rang on the friday prior to say the relative (sister) was ill and had only been given days to live. Girl on other end of phone was adamant no refund, no cancellation. Asked that these were unforeseeable circumstance. Still reply policy is no refund no cancellation. At the end of phone call her reply was have a nice day. During the phonecall I was finding it very difficult to speak as I was crying. I feel you staff need to be taught a bit of customer ettique.”

Helpful Report

Posted 9 years ago

“Despite the atrocious weather on the day of our experience, it was made up by the quality of service received! We had an Oxford River Cruise followed by dinner at The Folly, and the food was just amazing! Totally worth the money paid, and will buying more vouchers for the family!”

Helpful Report

Posted 9 years ago

“Smart School of Cookery. Attended what was meant to be a gourmet cooking day. This turned out to be anything but gourmet. Over cooked scallops, gravy made with stock granules. Standard very poor. Would not recommend”

Helpful Report

Posted 9 years ago

“My son got a voucher for Christmas, when activated the event had passed, so had to attempt exchange. Didn't realise that the voucher would expire so soon. Managed to find an alternative that was 5 days after the expiry date but was told still needed to pay extension fee of £20 and extra £10 for the experience. When I checked on the actual providers site driveme.co.uk the same experience is £50 cheaper. This company are a joke, customer service appalling. Avoid.”

Helpful Report

Posted 9 years ago

“Had a spa day with 2 treatments and afternoon tea for 2 at a Hilton hotel bought as a birthday present for myself. Chose to go to the Cobham Hilton the woman who did our treatments was absolutely fabulous very professional informative and made you feel relaxed and at ease. It's a shame the hotel itself was a let down! Firstly they never offered robes for the spa just towels we was charged extra to use the spa facilities only after paying and entering spa the sauna was out of use! The swimming pool tiny and a awful steam room...there was one lounger in the spa area and 3 plastic chairs not at all relaxing, the changing room was crazily tiny......went in the Mediterranean grill for afternoon tea we was the only table in there the sandwiches awful and the fillings were different to what they said. The scones were stale and had been heated up to try and hide this but it made them rubbery. And the manager was just plain rude!.....my first spa experience ruined by the hotel!”

Helpful Report

Posted 9 years ago

“We could never get a date available for the experience we had been kindly bought as a gift; they were few and far between in our area. We had to swap the experience for a meal out for two and we made it into our 'honeymoon meal' as we were unable to afford one; a week after our wedding we arrived at the booked venue to be told that Central Reservations had not booked the table or us at the venue, having traveled all the way to get there it was very upsetting. It continued to get worse from this point!”

Helpful Report

Posted 9 years ago

“Hot Air Balloon - Potential Con; After 2 cancellations of the hot air balloon ride for 'expected thunderstorms', when the weather, both times turned out to be clear and sunny, I checked out the reviews to see if anyone else has had the same issue.. it turns out that every balloon related review is 1 star based feedback about how much of a con it is. I couldn't agree more either.. save your money! :) Pete”

Helpful Report

Posted 9 years ago

“How Richard Branson gets rich.... I get a Virgin Balloon Flight for two worth a lot of money. After nine cancellations by Virgin they don't refund the money, they send a "Virgin Experience Gift Card" instead. When I come to use it, just over a year later, I'm told it's expired. Even though there's no expiry date marked on the card. When I appeal I'm told "It's just like cash, it goes out of date". I explain that cash doesn't go out of date. Customer Services agree but say I've lost the money anyway. What a great way to make money! Charge you cash and give you nothing in return, 100% profit and more!!”

Helpful Report

Posted 9 years ago

“I had a voucher for afternoon tea for 2 at the Michelin-Starred Afternoon Tea with Cava for Two at COMO The Halkin 5* Hotel CODE: PHCOCT It was my sister's birthday treat and my daughter had bought me the voucher. The food was lovely BUT we felt like we were sitting in a group of business meetings as the setting was awful. It did not match what I had expected at all. The ambiance is part of the experience and ours was awful - with loud business meetings taking place at low coffee tables by the door all around us. Also,I had not been sent a voucher so I had hassel with that initially too. I definitely would rate the food but as a nice cosy experience I would rate it with a 1/10! An awful setting for afternoon tea. IHad I know it was going to be where it was I never would have taken my sister there!!!”

Helpful Report

Posted 9 years ago

Virgin Experience Days is rated 3.9 based on 2,264 reviews