Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.94

3.9 Rating 2,265 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

3.9

Based on 2,265 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was fun and staff were amazing, the booking was extremely easy.”

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Posted 9 years ago

“My dream come true”

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Posted 9 years ago

“Was given a voucher to use at Mercure hotels for my 40th birthday. We stayed at Mercure Leeds, hotel was very tired and needed updated over 10 minutes waiting to check in was told we could upgrade as hotel was full, although place apperaed empty! Tried to get a drink at the bar pressed bell 3 times before anyone came out. Tried to order a taxi to town, again no one around and i resorted in phoning the reception to get attention! Very poor customer service and value for money, i am surprised Virgin are associated with this hotel!”

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Posted 9 years ago

“The flight was fantastic, and loved that I got to pilot the plane all by myself, though the experience didn't feel very special. The building at Redhill had burnt down recently, so the waiting area was a porta-cabin with no toilet (you had to use a key and go through scaffolding to get to the toilet). Also they did run an hour behind, so I hope you can entertain yourself if need be. So while the experience itself was very good, the day out didn't feel very much like an experience I would want to gift another person.”

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Posted 9 years ago

“Amazing afternoon that went above and beyond my expectations!”

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Posted 9 years ago

“Poor user experience in trying to book the activity. Website not fit for purpose. Activity only takes place once a month, and you can't book more than around 6 weeks in advance so took over 5 months to find a free slot (and that was because we took a day off to use it during the week)”

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Posted 9 years ago

“Easy to book, staff was helpful and friendly. No other hidden costs. Enjoyed the show.”

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Posted 9 years ago

“I booked a haircut and blowdry with the hair group well over a month ago now. I phoned as instructed, and was told that they would phone back between 3-10 days. Like I said, over a month ago. I have tried to contact them, but they don't ring back. Virgin are also quite unhelpful. There appears to be no way to complain or report things.”

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Posted 9 years ago

“I had a bump to babies photo package and was told that I could view and select a photograph after my pregnancy shoot. This was not the case on the day which I was disappointed about.”

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Posted 9 years ago

“Five month life on a flying voucher ending in May and 20.00 extend it. It would have been better to book directly and have a choice of dates in summer”

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Posted 9 years ago

“I purchased this as a birthday present and it was a great day out, the tour was very informative and interesting. Purchasing from Virgin experience days was very easy to do plus a bargain price as if purchased directly would have cost a lot more. We would highly recommend.”

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Posted 9 years ago

“A well organised three course meal served by very good staff.”

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Posted 9 years ago

“It was a brilliant and exciting chance for my 13 year old daughter to drive a Jaguar XE.”

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Posted 9 years ago

“No surprises, everything was what it said it would be.”

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Posted 9 years ago

“Lovely hotel location. Show was spectacular.”

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Posted 9 years ago

“Booked Ripleys Believe it or not and a two course Planet Hollywood Meal. Ripleys was Ok - shame they didn't bother to mention that there was an audio tour and some exhibits only had numbers relating to the tour- which we realised ONCE we were inside. No mention on the website that you will have a severe lack of options for food: a burger, two salads or two pastas - not a big choice. The desert was either cheese cake OR ice cream - I had to kick up a bit of a stink as I cannot eat dairy and got offered sorbet. To be honest- it's just not worth the money for the hassle involved.”

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Posted 9 years ago

“Feedback has been sent and is being reviewed by the customer service team.”

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Posted 9 years ago

“I had a theatre and meal experience given to me and my partner. We booked up and we're looking forward to our weekend. 2 days after booking we were informed by virgin that the restaurant we had booked would be under going renovations at the time we are booked for, I cannot believe that virgin did not know about this at the time of booking as the restaurant is at a big London hotel and we booked only 4 weeks before going. Virgin offered us alternative restaurants, but this took several phone calls at my expense for which they were not bothered about in the slightest. I found the staff I dealt with quiet rude and unhelpful with regards to this problem, and there was no offer of the slightest good will gesture for the inconvenience cause. We received this as a gift from a family member which was lovely, unfortunately the whole inconvenience of the booking process has spoilt a lovely gesture. I certainly would not buy a virgin experience for anybody, I would look for an alternative company.”

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Posted 9 years ago

“I have had awful experiences with Virgin Experience days - it is a painful and long winded process and you end up not being able to book the experience you want. the staff are less than helpful and take an age to come back to you I would not recommend Virgin Experience days at all just from a service and logistical point of view”

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Posted 9 years ago

“Booked this experience for wedding anniversary and we absolutely loved it. Very helpful staff all-around. The swimming pool/sunbed area was fabulous, with sauna and steam rooms. The swimming pool was really good sized at 19m and even with few people in it doesn't look crowded. The spa staff was very courteous and helpful. Dinner and breakfast were good, nothing special about the menu but nothing disappointing either. Spa facilities were the real star”

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Posted 9 years ago

Virgin Experience Days is rated 3.9 based on 2,265 reviews