Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Buckinghamshire
Rating: 3.95

4.0 Rating 2,307 Reviews

73 %

of reviewers recommend Virgin Experience Days

Company Reviews

Metrics

Info

4.0

Based on 2,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Welcome to Virgin Experience Days - the home of anti-ordinary gifts.

With more than 5,000 experience gifts across the UK to choose from, we’re firm believers that the best gifts bring people closer. From all-timers like driving and hot air balloons, through to husky hiking, immersive theatre and beyond, there’s an experience gift to suit everyone. And with easy exchanges, flexible booking and instant e-voucher delivery available across the range, you can be sure that it’s the right gift, every time.

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info@virginexperiencedays.co.uk

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hot Air Balloon - Potential Con; After 2 cancellations of the hot air balloon ride for 'expected thunderstorms', when the weather, both times turned out to be clear and sunny, I checked out the reviews to see if anyone else has had the same issue.. it turns out that every balloon related review is 1 star based feedback about how much of a con it is. I couldn't agree more either.. save your money! :) Pete”

Helpful Report

Posted 9 years ago

“How Richard Branson gets rich.... I get a Virgin Balloon Flight for two worth a lot of money. After nine cancellations by Virgin they don't refund the money, they send a "Virgin Experience Gift Card" instead. When I come to use it, just over a year later, I'm told it's expired. Even though there's no expiry date marked on the card. When I appeal I'm told "It's just like cash, it goes out of date". I explain that cash doesn't go out of date. Customer Services agree but say I've lost the money anyway. What a great way to make money! Charge you cash and give you nothing in return, 100% profit and more!!”

Helpful Report

Posted 9 years ago

“I had a voucher for afternoon tea for 2 at the Michelin-Starred Afternoon Tea with Cava for Two at COMO The Halkin 5* Hotel CODE: PHCOCT It was my sister's birthday treat and my daughter had bought me the voucher. The food was lovely BUT we felt like we were sitting in a group of business meetings as the setting was awful. It did not match what I had expected at all. The ambiance is part of the experience and ours was awful - with loud business meetings taking place at low coffee tables by the door all around us. Also,I had not been sent a voucher so I had hassel with that initially too. I definitely would rate the food but as a nice cosy experience I would rate it with a 1/10! An awful setting for afternoon tea. IHad I know it was going to be where it was I never would have taken my sister there!!!”

Helpful Report

Posted 9 years ago

“I received my voucher which was bought by my sister for my 50th she had saved up to buy it at £79 we booked the afternoon tea then discovered to our surprise if we had booked ourselves the cost would only be £45 for the two of us . That's £34 cheaper than when using the voucher !! Please think carefully before purchasing these voucher as you will get much ( in fact nearly double) more for your money if you contact the venue directly ( in our case ). We are so disappointed what an absolute rip off . Activity superstore shame on you .”

Helpful Report

Posted 9 years ago

“Warning to any potential customers. Booked tripple whammy as Christmas present for my sons, website recommends to book 6weeks in advance so tried to book 9 weeks before voucher expiry, nothing available until a month after they expire. Company not interested offered to extend vouchers for £60 even though not my fault I can't use the vouchers before they expire. Obviously not enough planned events to cover demand. What a con, don't waste your money.”

Helpful Report

Posted 9 years ago

“I brought this for my boyfriend the four supercar blast plus HSPR & photo for one!! What an AMAZING DAY!! The stuff all were super!! The cars where just AMAZING!! And most off all the driving instructors where GREAT!! ITS A MUST DO!! DO IT!! Thanks to all the virgin experience day team!! GREAT JOB/ Amazing!!”

Helpful Report

Posted 9 years ago

“I’m writing an email of disappointment, I treated my mother in law for a Virgin Experience Spa Day at Bannytynes Mansfield. My thoughts were that due to the brand it must be to a high standard. I will be emailing Virgin Experience Days about my experience as to begin with the promotion was not clear, it stated ‘Choice of two mini treatments lasting approx. 25 minutes’ this does not state whether it was altogether or each, myself thinking 12.5 minute a treatment is not long I assumed it would be each. The day and treatments we were very disappointment from start to finish, the food we paid for the afternoon tea, the sandwiches were dry, large and seemed that no care had been taken with them. The cakes were nice and there was variety, we ordered it for half 2 which we didn’t receive it until 2:50 when our treatments started at 3. So we had to rush them down. There was only 6 beds which the spar got busier and people were sleeping on them so there was no where to sit. When we arrived at the spa treatment room, they firstly put us in the same room even though when booking it I had asked for separate rooms and when I queried this apparently you had over booked so we had to share, which is not my problem that you have over booked. Then my mother in law had booked a 25 minutes of just a bamboo massage on her back, the therapist did half the time on her legs which wasn’t asked for nor did she want. My mother in law informed me after she was in pain the whole way through. Both therapists throughout our treatment did not ask if we were ok, how we like it or how we were enjoying it throughout. Both therapist made us feel unwelcome, rushed and like they couldn’t get us out quick enough. Which is the complete opposite feeling you should feel after a spa day.”

Helpful Report

Posted 9 years ago

“Booked a hot air balloon flight which was cancelled six times. Virgin then sent a gift voucher to use instead . We couldn't book anything on the times we had off work which would be in our local area . The gift voucher then expired so we were left with nothing. Please don't waste your money.”

Helpful Report

Posted 9 years ago

“Dreadful service...I ordered afternoon tea fir my nephews anniversary and they sent it to the wrong address I found the house and lady sent it back to virgin un opened...I mailed these people 8 times and no reply.So I rang on Thursday and said they would sent it first class and it still not arrived well I needed it by today as it's my nephew anniversary which I did tell thus man... I'm disgusted and I do NOT recommend anyone to use thys company...... I'm so upset...... A disgrace that's what they are Sue”

Helpful Report

Posted 9 years ago

“Seems like a scam to me. Other vouchers we had received at the same time had long dates on them but Virgin Voucher went out of date a few months after receiving. No extension, no money back possible. Venues still open so just extra money for Virgin. Yes, I know we could have checked dates but why should we have? If your given money you don't check when that money expires.”

Helpful Report

Posted 9 years ago

“had a fantastic experience day at tonbridge wells steam railway followed by tea for two at mercure hotel couldnt fault any of it lovely group of dedicated people at railway plus the food and atmosphere at hotel was super can thoroughly recomend the whole thing”

Helpful Report

Posted 9 years ago

“Complete con - never buy a Virgin experience day. Mine expired a few months after Christmas. Complete robbery!”

Helpful Report

Posted 9 years ago

“Had a great day driving classic cars style jag was awesome as was the Porsche loved the flying lap in the evo recommend to all staff helpful and informative this was my second time will go again great❤️❤️👌🏿”

Helpful Report

Posted 9 years ago

“I got it as a gift for christmas it was straight forward to book and on the day so well organised and not waiting about for ages really enjoyed the furious track day”

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Posted 9 years ago

“they offered a good deal”

Helpful Report

Posted 9 years ago

“Amazing experience. Well recommended pilot was such a cool dude. Can't wait to book another one :-)”

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Posted 9 years ago

“It was a surprise present. Excellent idea provided by my daughter.”

Helpful Report

Posted 9 years ago

“People can be nice and indeed everyone was”

Helpful Report

Posted 9 years ago

“Felt we overcharged for this package. Rip off”

Helpful Report

Posted 9 years ago

“Had a lovely 3 course champagne dinner for two at the Lowry Hotel, Manchester. The venue was lovely and the staff great. The food was sublime. Will definitely be returning.”

Helpful Report

Posted 9 years ago

Virgin Experience Days is rated 4.0 based on 2,307 reviews