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Viessmann Limited Reviews

4.3 Rating 1,036 Reviews

84 %

of reviewers recommend Viessmann Limited

Company Reviews

4.3

Based on 1,036 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire
Telford
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Viessmann Limited 5 star review on 8th February 2023

Viessmann Limited 5 star review on 11th January 2023

Viessmann Limited 5 star review on 8th February 2021

Viessmann Limited 5 star review on 29th November 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No way of repumping water into the system.”

“Poor always takes forever to get anyone to come out”

“I cannot get through on the phone or by email boiler less than 2 years old was shocked as not working when installed less than two years”

“Initial customer experience was abysmal, I had to hound the installer to contact the viesmann rep in order to get the boiler registered in the 30 day period to qualify for the 12 year guarantee”

“Very pathetic customer service. Half the radiators in my house do not work since the upgrade. The installation company continues to avoid fixing the problem. I would definitely advise going for another brand to avoid the hassle.”

“Unable to talk to customer service . Terrible”

Dear Russ The Aftersales team can be contacted via: Telephone - 01952 675060 Email - aftersales-uk@viessmann.com Kind regards Viessmann

“Absolutely depressing to say the good brand name of Vissmann do NOT match their appliance and certainly the customer service. 12 days out of hot water and awaiting parts and work. No appointment for another week and more. Can not believe the heat exchanger failed twice in last 2 years with less than 8 years boiler. I have the vissmann engineer 4 times since I had it and multiple Annual cheks and services and almost changed every part. Now the heat exchanger is Split. Kept dropping pressure and now 3 weeks out of hot water and heating in this cold weather with a disability and young child at home..”

Dear Joe Unfortunately, without having to hand the details of your installation, we cannot comment on why your heat exchanger has split. If you would like us to look into this further, please contact: enquiries-uk@viessmann.com Kind regards Viessmann

“We have been left with no heating or hotwater for 40days in winter now. The issue is Viessmann customer services do not pass information on to their service engineers, who despite their best efforts on the day, arrive uninformed about the situation and ill equipped to solve problems with their boilers. We have had 3 visits now, and the engineers were not aware that other engineers had already come and looked at our boiler. The messages sent to customer services when booking a visit were also not passed on. I am afraid this has middle management incompetence written all over it, and i feel sorry for the engineers in giving this negative review, as they have been very professional as individuals. Let down by their organisation.”

We are sorry to hear that you are unsatisfied by your experience. If you wish to make a complaint please send it in writing to: info-uk@viessmann.com Kind regards Viessmann

“6 days waiting for an engineer to come and fix my hot water is totally unacceptable. I decided to purchase a Viessmann boiler (only 6 months ago) as I was attracted to the 10 year warranty giving me piece of mind. Before opting for Viessmann I phoned to ask about the warranty and they said that in the event of a breakdown they would normally get an engineer out to me within 24 hours, which seemed reasonable. I am a wheelchair user paralysed from the shoulders down and rely on the water being hot. I am not able to control my body temperature and I am extremely concerned now if my heating breaks down and I am left for several days without it being fixed. I would not recommend Viessmann for the boiler breaking down after less than 6 months and then their after service.”

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

“Warranty means nothing, having to wait nearly 2 weeks to have a boiler fixed that is only 3 years old but has a 10 yr warranty is unacceptable”

“Talk rubbish, to over charge you.”

“So far this boiler is not living up to expectations, despite 2 'tweakings' after installation - we are about to contact the installers to come out again. We had much better outcomes from our 8 year old Baxi boiler and regret replacing it.”

“We had 2 boilers fitted and they are good but still waiting for the job to be finished When it is finished I will be able to understand what needs to be done,I don't want to point a finger in the wrong direction, how Can I contact you when it is finished. Regards Eric ( they were installed in April )”

“The guys did not have a clue.. First, the boiler didn't work then they mucked up the electrics .. It took over 8 weeks to get the system up and running and still there is a red light on the boiler today ???? We were without heating in Winter for over 3 weeks”

“Nothing but trouble with this boiler engineer been out so many times as we have had no hot water.wonder wether it will be hot water or once again cold .had leaks parts rusting only had it a couple of years.NIGHTMARE!”

“Bought on the 12th Number just before lockdown registered the ADEY Home Zone, thinking I was registering the boiler which has a 10 year warranty-it now needs an expansion vessel and I will have to pay for parts and labour. I am a pensioner and my children saved up to buy me the boiler. Why not state clearly that the registration for the boiler is different from the ADEY? A 10 year guarantee should be just that 10 years.”

Dear Mrs Bell-Smith Viessmann and ADEY are seperate manufacturers with seperate product registration processes. We do not advise that the boiler and thermostat need to be registered seperately as we are only responsible for the Viessmann registration process. Kind regards Viessmann

“Awful company, booked in for fixed price service & repair on a Vitodens 200-W, £360+VAT upfront, had no hot water and a leak on condensate pipe, Veissmann Engineer turned up & straight away said he's not fixing the leak, at no point when booking in did they say they will not fix the leak otherwise I would of gone elsewhere, he got the hot water back on by carrying out a service and left leaving the boiler pipework still dripping. Anyway when we called up to complain, they basically said there happy to still charge the £360+VAT because they got the hot water back on and because we paid upfront when booking, there not interested in refunding us anything because there happy with the service they provided, even though they only fixed half the problem. They even terminated the phone call because they didn't like listening to a complaint about there service. Now I've got to pay another company to come out and finish the repair, they have also not provided an invoice and not sent me the service certificate.”

“Not impressed so far. I am a GasSafe engineer. Have fitted three Veissmann products. First product has issues after one year. Veissmann refuse to help blaming everything but, their own product. Second product was complicated to install (Poor installation instructions). Tech help are extremely rude and unhelpful. Third product also complicated to install (Also, poor installation instructions). Similar rudeness from Tech Help.”

“My perfectly functioning boiler was serviced by a Viessmann engineer (for £136) and then immediately stopped working and gave fault codes, literally hours after the service. To come back and ‘fix the problem’ they want another £350 from me!!!! Yes, to fix a problem caused by their service! Avoid avoid avoid.”

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Viessmann Limited is rated 4.3 based on 1,036 reviews