Ease of use and capacity to generate an original video in very little time.
I use whiteboard animation videos to teach best-practice memorization techniques to students, so they crush their exams.
VideoScribe helps me connect with my audience and deliver them huge value. I love the Steve Jobs quote that 'simplicity is the ultimate sophistication' and simplicity is one of the things VideoScribe does really well. It's easy to use and helps me create engaging videos my audience loves.
I started out with VideoScribe when I created a short whiteboard animation video to put on YouTube. It was a promotional video to help market a book I'd published on Amazon. As a promo video it was a complete failure (no increase in book sales) but people loved the video and it started to get more and more views and engagement.
So I thought "Maybe I should transform the book into a complete series of whiteboard animation videos". I posted the first couple for free on YouTube, directing traffic to the complete course on my website (https://www.memorize.academy)
It was a success and I've recently started posting regular whiteboard animation videos on YouTube. Part of my branding is 'The Whiteboard Animation Memory Coach'.
Between YouTube and other platforms my videos have been watched over 7 million times, making me the most viewed memory coach in the world. I've received a YouTube Silver Play Button for reaching 100,000 subscribers and now I'm focused on reaching one million.
VideoScribe allows me to create unique and high quality videos for my audience, and it's one of the essential tools in my business.
The program is still a bit clunky and not (in my opinion) navigated easily for first time users. However, the most impressive thing to me - and I do mean IMPRESSIVE - is your staff. Johnny, Michael, and especially Barry, have been remarkably patient and helpful to me. The "instant answers" button on the Sparkle Help page (http://help.sparkol.com/support/home) doesn't necessarily provide "instant answers". I was on a tight deadline and needed to speak with a human being to help me solve issues with the program and I was forced to wait until at least the next day for a response that wasn't always what I needed. The community blog / forum is good, but is hit or miss. People using this tool professionally, need "instant answers" - not answers that may or may not help, one to two days later. Other than that, I like the program, I would like to see more editing tools (especially with the voice over feature) and a way to create my own backgrounds instead of just working with the ones provided.
Eay, flexible, great support, video hosting, and impressive output.
My business needed a way to communicate certain technical subjects to our customers. The versatile and easy-to-use Videoscribe platform was perfect for our needs! We are so grateful for this quality product. Truly a lifesaver.
I can create all that I need to do and it is easy simple and fun. Please add more search words and more characters and I will be even more happy! Excellent software!
“Be careful with their pricing and plans. I was misled by their forums about yearly vs. a monthly plan. I am being forced into keeping the yearly plan. I paid about $190 for a yearly plan and asked to convert the plan to monthly with a prorated refund (not full refund) and still their support people kept fighting for their "payment terms". I am now stuck with their product for the whole year but I am not going to use it.”
Posted 9 months ago
The forum post you refer to is 4 years old and a conversation with a customer about their specific account situation. As we outlined there are clear differences in the circumstances of your request and the customer on that forum.
We do not believe it is reasonable to expect an old conversation, with key differences, to override the clear and concise terms and conditions you agreed to when making a payment.
“App is good for only using their graphic but much more complicated if you'd like to have own image and graphic of your company. It doesnt support other languages so that does make it look weird for text writing. Wanted to quickly ask some questions before subscribing yearly plan but i got only one answer to my 5 questions and i waste of time to type and wait for hours. Can imagine it might take a month to get their online support once subscription is paid. This isn't really good first impression of their service.”
Posted 11 months ago
Hello, I can't see a support ticket or email from the email address you have put against this review? I'll log a support ticket now and I am sure we can answer the questions you have and work out what went wrong with your initial attempt to contact us.
“Although I had some issues with a presentation made in the trial mode, Barry did a great job in solving this issue in no more than 2 working days! The customer service is amazing, very friendly and very HELPFUL! I definitely recommend this program: it's easy to work with and even in trial mode you have a lot of creative things that can be used in your presentation.
P.S. Regarding my problem, I was in trial mode and I made this 15 min presentation with voice over and I added external images as well. It might have been too big to be published on PPT and also I might have zoomed out too much.”
Posted 1 year ago
Hello Elena, I have found your support ticket and I am sure the team can have this sorted for you quickly.
“Hello to everybody, there are some tools as videscribe with nearly the same Focus. But Videoscribe has the following major advantages:
- it can be installed locally, so you can work without an internet-connecting
- it can handle svg-files
- it brings more variety in presenting something
- graphics can be customized with the help of a vector-tool like inkscape
- an at least, for me the most important thing, there is a perfect support, if there is a problem or you need some help. The Support reacts immediately and really helpful - thanks a lot especially to Barry.”
“This software is clunky and not at all intuitive. It is exeptionally difficult to sync with any spoken text. the 1000's of images you can use turn out to a few images in different colours, if you think by paying for this product you get access to the PRO library, you do but everything cost extra. If you think you are covered by the Consumer Credit Act, you might not be, this company rolls out that once you have paid no refund even though the program is almost unfit for purpose.”
Hello, thanks for the honest review. Our support team will be in contact soon as we'd love to get some more detail on the bits you don't like and they may be able to give you some tips to make life easier.
We're regularly adding new content and all the new images have colour versions. If there is something specific you need you can make a request on our 'What images would you like to see?' forum - http://help.videoscribe.co/support/discussions/topics/11000002397
We also update the forum every time we release new images into the Library. If you log into the page click the 'follow' button at the top of the page you'll get an email every time we announce new images.