VideoScribe Reviews

4.3 Rating 760 Reviews
87 %
of reviewers recommend VideoScribe
4.3
Based on 760 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Read VideoScribe  Reviews
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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  5 star review on 16th December 2016
Marie-Claude Lessard
VideoScribe  5 star review on 30th November 2016
Kyle Buchanan
VideoScribe  5 star review on 14th October 2016
Anonymous
VideoScribe  5 star review on 13th October 2016
Ted McLyman
VideoScribe  5 star review on 13th October 2016
Nathan Lindorf
1
Anonymous
Anonymous  // 01/01/2019
Digital Rani Anjum marketing
Helpful Report
Posted 1 year ago
The customer service team was amazing. We had a somewhat challenging situation and they were able to investigate and get us back on track. I couldn't believe how easy it was to resolve this situation. Thanks for your incredible service!
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Posted 1 year ago
prompt and effective support team
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Posted 1 year ago
My Videoscribe software froze as I attempted to upload the latest version of Videoscribe. After contacting the support team for help, I found the them to be professional and helpful. They promptly provided me with clear and straightforward instructions to remedy the problem. In no time, the Sparkol support team had my software up and operating smoothly. Thank you Sparkol!
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Posted 1 year ago
Responsive support. Thanks guys!
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Posted 1 year ago
My son subscribed to the App for one year, and he doesn't know that he has to cancel it if he doesn't want to use it anymore. His English is not good and he misses the deadline for cancellation. So he was charged for the second year. The customer team helps us to make a cancellation successfully. It is of great help.
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Posted 1 year ago
First of all VideoScribe is a super easy application for anyone to use. Second VideoScribe offer some online tutorials that make the easy application even more easy. Before my registration I had some security questions and raised a request to customer service. Again it was a positive experience, fast and easy to understand answer. And "surprice" they actually followed up a couple of days after to verify their answers was helfull.
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Posted 1 year ago
I love Sparkol. When I recently ran into issues reinstalling my Videoscribe program on a new computer, they provided prompt easy-to-follow instructions and support. The email I received was useful and helped me take the steps I needed to complete my task.
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Posted 1 year ago
The team is very responsive to my inquiries. They follow up quickly my questions. Customer service is outstanding. The VideoScribe templates are great examples and helped me create content quickly. The blog posts and YouTube channel have advanced tips and techniques for more sophisticated videos. Thanks again VideoScribe team!
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Posted 1 year ago
Best video
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Posted 1 year ago
During very difficult times when my country is at war, Sparkol helped me create quality content for my students. I received a quick response from Oliver and a compromise solution to my problem. I am grateful for the help and understanding of non-standard situations.
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Posted 1 year ago
it great app
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Posted 1 year ago
I contacted support at VideoScribe and got an answer very quickly. Recommended solution worked and it fixed my problem. Also very good follow-up by the support team. Conclusion: A very good product with a very good support organisation!
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Posted 1 year ago
03193172768
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Posted 1 year ago
Jonathan and Oliver were fast responding and very patient with newbie and do-it-yourselfer me. I found their many templates to be a very good starting point to educate me and accelerate my learning curve on the use of their product. I can't comment on how their product compares to other products because I'm not a digital artist or illustrator but as a newbie their product worked for me.
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Posted 1 year ago
I had a bad experience with VideoScribe. At times the program gets stuck and when you exceed a number of minutes editing, the program does not respond or responds more and more slowly. So I rated this internally but would like to do it here as well. A pity because I will no longer be able to make videos from the program. I wanted to renew my subscription and I found myself with 168 dollars per year when a year ago, the program cost less than half of that. This price increase cannot be justified and it doesn't make sense because you didn't fix big performance BUGS and what you added as new features were fonts or things that I don't even use. I think you have no idea about Design Thinking, you don't think about the client or how the client thinks. Goodbye Sparkol.
Helpful Report
Posted 1 year ago
I purchased a Videoscribe subscription on Tuesday at a back-to-school sale price which made it very affordable. I was determined to learn the software within a week and with the help of Videoscribe’s fantastic customer service team, I had it pretty well mastered in just four days. What a great product at a great price with great customer support! Win win win all the way around!
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Posted 1 year ago
VideoScribe is a so friendly animation software that allow the creation of amazing presentations in the blink of an eye! The support service is fast and precise in answering questions.
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Posted 1 year ago
Really Really Really Really Really Really Really useful app for management and presentation work online.
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Posted 1 year ago
Easy to learn and use , great professional result
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Posted 1 year ago
VideoScribe is rated 4.3 based on 760 reviews