Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,998 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 55mm plastic elbows delivered quick and professionally. Very pleased”

Helpful Report

Posted 1 year ago

“Great quality, delivery sound with great communication.”

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Posted 1 year ago

“Order was placed on 18th Sep and the suggested estimated delivery was 20th Sep. I first followed up (on chat as there is no way to connect over a call) when no communication was made re the order until 21st. I was told it will be imminently dispatched. Then again on 23rd…same response. On my third attempt to follow up that day, I was told a small pipe (worth £13) is holding up a £1000+ order because it’s not in stock. I asked to remove and dispatch paying extra for next day delivery as the order was needed urgently. Nothing happened again until Tuesday, 24th when I was finally sent an invoice to pay for the expedited delivery. We are now on 26th and NOTHING has been dispatched although every time I contact (which is now about 7-8 times) I am told it is being prioritised and will be send out shortly. They refunded the delivery charge but my money is still stuck and I am having to deal with the high cost of delays to my project additionally with absolutely no trustworthy response or escalation route to get a resolution. It’s like dealing with a black hole. Appalling standard of service and lack of transparency.”

Helpful Report

Posted 1 year ago

“The intial response was fine but since being advised of the despatch date there has been no contact from the Help Centre despite having emailed twice for a delivery date. This resulted in a long delay for the installer and only when the installer contacted you did the matter get resolved. The carriage charge refund has been offered in the form of a credit but this is only a compromise for no support being given by your Help Centre. Most disappointing as we now have to wait another fortnight for the installer due to planned holidays.”

Helpful Report

Posted 1 year ago

“Website says 'in stock' - however after paying for your order, an email arrives saying they dont have all the items and gives a date 1 month in the future ( sometimes this date gets put back ) Then you are offered 'alternatives' which in my case, I found £125 cheaper on Screwfix, they refuse to price match, I asked for a refund they said, sure - but it will take up to 10 days. Happened twice so far this year on my 'Trade' account. Screwfix deliverd next day, much cheaper. Complianed to customer services and was told they were 'sorry' The end.”

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Posted 1 year ago

“Good product/good price/only complaint was the goods were dispatched after three days from order. I should have paid extra for overnight!”

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Posted 1 year ago

“Item arrived on time & was as described. Easy to fit.”

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Posted 1 year ago

“All items arrived on time”

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Posted 1 year ago

“Great customer care and service”

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Posted 1 year ago

“Having search high and low for a replacement toilet seat , used the email system to ask for advice , prompt reply , friendly contact with customer services and fast delivery , what's not to like .”

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Posted 1 year ago

“Great customer service, Mike was so helpful throughout the whole process.”

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Posted 1 year ago

“I found ordering from VP v straightforward and what makes it special is the responsive customer support team which meant that I was confident I'd got all the correct accompanying parts that I needed. The only problem was the delivery. I had expected 48 hours but it was about 9 days. I had to rearrange with our builder and if it had cone just 1 day later our builder was away with half a job done and we with guests coming to stay . Fortunately it all worked out but it was a near run thing.”

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Posted 1 year ago

“Great items, efficient service and delivery”

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Posted 1 year ago

“Easy to navigate web site. Fast delivery. Accurate description of product. No complaints”

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Posted 1 year ago

“Totally untrustworthy retailer. We've been lied to on 3 different occasions about getting tracking details and a delivery date. 3 different service agents confirmed without a date a delivery date, only for it be cancelled and then updated with "we can't guarantee a delivery date". They clearly have more customer service agents then they have warehouse operators. You can easily talk to someone and get an apology, but that's the extent of their service. Superficial without any action. Awful. Avoid at all costs”

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Posted 1 year ago

“Amazing service and good quality products .”

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Posted 1 year ago

“Ordered cream sink and brushed silver tap. Delivery good and quality high end.”

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Posted 1 year ago

“Lovely brushed brass products for our shower very happy with the quality”

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Posted 1 year ago

“Item received not good quality”

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Posted 1 year ago

“Great service, price and delivery. Cannot be faulted”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,998 reviews