Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,934 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

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“Worst customer service I have had in a long time , contacted by multiple people on email with no technical experience having to explain myself over and over for weeks and still no working toilet in our house because they sent wrong parts”

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Posted 1 year ago

“Ordered a replacement shower riser rail online. Product arrived in good time, was exactly as described and at a reasonable cost. Would happily buy from Victorian Plumbing again based on this experiance.”

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Posted 1 year ago

“Excellent service, great product, great price. Delivered safely, on time as prmised, no damage.”

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Posted 1 year ago

“Disappointed! Ordered 5 panels for the walls for my bathroom, all arrived damaged despite the a packaging being intact. Contacted them but it’s been several days and no reply. I had to use the panels (cutting away the damage) otherwise my plumber couldn’t continue, it meant the area was far less than I needed and I’ve had to change the finish of the room.”

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Posted 1 year ago

“First time I have used Victorian Plumbing But from start to finish was impressed We had the doorstop delivery on pallets The items were extremely well packaged. Would use them again”

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Posted 1 year ago

“We ordered what we needed for our bathroom. The process was very easy. We decided to take on the option of interest free. After our order we were kept informed every step of the way on when it would be delivered. Upon delivery the delivery driver kindly used his pallet truck to bring it onto our driveway and then.put it in the garage for us.”

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Posted 1 year ago

“Excellent product and really fast and efficient service. Item was really securely packed and delivered on a pallet. Can’t fault anything. Keep up the really good products and service. Highly recommended.”

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Posted 1 year ago

“Spent a lot of money on a bathroom with Victorian Plumbing. They sent wrong sized side panel for shower and had to use Live Chat as they don't have phone numbers. Took about 8 attempts to finally complete conversation with them as kept getting disconnected. Took over an hour for something which would have taken 5 minutes over the phone. They raised an incident with the resolutions team so now have to wait for their reply and also to get the correct side panel as ordered. Disappointed with this company and their set up even though their staff are pleasant.”

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Posted 1 year ago

“Purchased a towel radiator in grey for our kitchen. It was easy to purchase on the website. Well packed and delivered on time. Very good quality and looks great on our wall.”

Victorian Plumbing 5 star review on 7th June 2024

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Posted 1 year ago

“Pity I haven't received it yet, Arrowxl are useless”

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Posted 1 year ago

“Recieved our new shower pole, loops and curtains. They are well made. Can't wait for our bathroom to get done now.”

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Posted 1 year ago

“Easy web site, great on line chat facility and very quick dispatch. Good prices too.”

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Posted 1 year ago

“Easy website to order products. Good communication for delivery dates and time. Good quality products.”

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Posted 1 year ago

“Delivery was great and products look great - can't see why they wouldn't last either”

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Posted 1 year ago

“I am extremely disappointed with my experience with Victoria Plumbing. First, my order was delayed by a week despite paying for a specific delivery date and time. When it finally arrived, I received a completely different order. It took several days for them to collect the incorrect items, and then a few more days to deliver my actual order, which was only half complete. The customer service is unprofessional and lacks knowledge about the products. They assured me that the items I ordered included everything necessary, but only half of the components arrived. When I contacted them, they apologized, stating they were unaware of what was included in the set. Furthermore, after installing the shower screen, I discovered a significant discrepancy between the two glass panels. Their customer support is difficult to reach, with only email and live chat options available. Overall, my experience has been frustrating and disappointing. I would not recommend Victoria Plumbing to anyone. Sincerely, Evtim Evtimov”

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Posted 1 year ago

“Great service and good product definitely recommend”

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Posted 1 year ago

“Wallpaper,bought lovely wallpaper from this company, it's very good quality and delivery was quick ,”

Victorian Plumbing 5 star review on 24th May 2024

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Posted 1 year ago

“Great communication and updates in regard to out of stock item. Notified of restock promptly and delivered within a few days. Would definitely order from this company again.”

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Posted 1 year ago

“Very pleased with the service from start to finish. The website is easy to navigate and easy to order from. Delivery was great and the driver took time to check all the products were present and correct. Would highly recommend.”

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Posted 1 year ago

“Items as described, happy with service!”

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Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,934 reviews