Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,933 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No expert help on line or by phone Why give the options below cant phone Live chat is no help don't know products”

Helpful Report

Posted 1 year ago

“Item very well made and finnished”

Helpful Report

Posted 1 year ago

“Good quality bathroom furniture from Victorian plumbing. Delivered promptly and packaged really well without any damage when delivered I would definitely recommend Victorian plumbing”

Helpful Report

Posted 1 year ago

“A good one-stop shopping platform for all the bathroom items. I am pleased with the 3D design model to help visualise the bathroom with all the fittings and items. the delivery was quick and the pricing is reasonable in my opinion.”

Helpful Report

Posted 1 year ago

“Account manager very helpful and understanding. Pallet delivery team informative they listen to your reqirement and give a good service. Delivery came within two working days. Product arrived securely wrapped and in excellent condition. The Burlington range is of a high quality. Overall very pleased with the service given by all. Thank you.”

Helpful Report

Posted 1 year ago

“Product arrived quickly”

Helpful Report

Posted 1 year ago

“Easy to order and quick delivery”

Helpful Report

Posted 1 year ago

“Comprehensive product range, well designed website and competitive prices. Follow up questions handled professionally and courteously within advised timelines.”

Helpful Report

Posted 1 year ago

“A very smooth service - good communication & delivery. Goods are still boxed, but they all look in good order.”

Helpful Report

Posted 1 year ago

“Easy to order from website with no fuss. Promt delivery of items.”

Helpful Report

Posted 1 year ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for someone to get back to me regarding the video I sent in.”

Helpful Report

Posted 1 year ago

“So I bought multiple Hudson and reed shower mixers. Installed them all and one had a slight leak! Tightened it up as much as I could but still weeping unfortunately. Know contact number, have to open a chat, send emails, wait for reply, ask to send videos. All one major long headache. Better off going to a local plumbing center. Could have just popped in and exchanged. Not it’s holding up a job! And still waiting for some idiot to get back to me regarding the video I sent in.”

Helpful Report

Posted 1 year ago

“delivery carried out on time and by an extremely helpful driver. all in good condition and thanks”

Helpful Report

Posted 1 year ago

“Bought a shower bath with shower screen bath plug and shower taps. Everything fitted without any problems.quick delivery.”

Helpful Report

Posted 1 year ago

“Fast efficient service very helpful staff. Shower tray just what we wanted.”

Helpful Report

Posted 1 year ago

“Simple to use website and good correspondence. Delivered on the day requested. Our bathroom consisted of three separate orders good service all round would recommend to anyone.”

Helpful Report

Posted 1 year ago

“Very easy to order and delivered very promptly”

Helpful Report

Posted 1 year ago

“Super slow! Super irresponsible.”

Helpful Report

Posted 1 year ago

“Great choice to suit all tastes. I ordered the Bath Co 900m vanity unit with their Aylesfor mixer tap and they are both fabulous. The vanity unit came in two very well packaged boxes, the unit base which was already assembled with the door and drawer handles fitted on the inside for protection and then the marble counter top was in a separate superbly packaged box with the ceramic sink already in situ. I had read the feedback comments so was aware the countertop would not be white marble. It is heavily marbled grey and white but regardless I love it. I'm delighted with my choice and the fabulous delivery and packaging.”

Victorian Plumbing 5 star review on 16th June 2024

Helpful Report

Posted 1 year ago

“Worst customer service I have had in a long time , contacted by multiple people on email with no technical experience having to explain myself over and over for weeks and still no working toilet in our house because they sent wrong parts”

Helpful Report

Posted 1 year ago

Victorian Plumbing is rated 4.5 based on 19,933 reviews