Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,786 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and great product.”

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Posted 4 years ago

“A huge choice of top quality products delivered quickly at a great price”

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Posted 4 years ago

“Frustrating as the phone number is only for trade. Also compared to Victoria Plum whose return policy is brilliant... sadly Victoria plumbing does not have such a policy. For big bulky items you need to arrange a courier. That said it was me who ordered an incorrect item ...”

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Posted 4 years ago

“Excellent range of products, delivered quickly”

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Posted 4 years ago

“Clear website, phonecall to confirm delivery and great items”

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Posted 4 years ago

“Delivery sky high and return policy is atrocious! I can't return without having a printer! What a terrible way to treat your customers. Do I have to now again reopen my parcel after closing it back up so I can return in the original packaging (which is btw a must if you want your money back!) and print the return note (which I have already completed online already via the return page on the website) then fill in the form (half of it I have no idea of, what even is a return number?!) then seal the box up again in the post office? May I add I don't have a car so I have to take the open box either by hand to the post or pay for an uber. They have absolutely ZERO CONSIDERATION FOR THE CUSTOMER!!”

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Posted 4 years ago

“So far so good does the job 👍🏻”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“They sent what they said they would send , it arrived at the time they said it would, done job Norm”

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Posted 4 years ago

“Great choice of good quality products & fast efficient service”

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Posted 4 years ago

“I cant praise Victorian plumbing enough from start to finish my experience was best you could have from ordering to delivery everything so easy and goods always wrapped safe and secure and delivery company always pleasant and on time 10/10”

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Posted 4 years ago

“Excellent service. I was kept informed about delivery, all items arrived safely and intact”

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Posted 4 years ago

“Perfect service, safe delivery on time, thanks.”

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Posted 4 years ago

“Promp service , item packet well, only 4 stars because of costly delivery charges”

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Posted 4 years ago

“Great products but returns are difficult and I hate that I couldn't call anyone with queries when items didn't arrive.”

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Posted 4 years ago

“Excellent products and services, even the plumber was impressed. Will definitely order again. Thanks J.M.”

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Posted 4 years ago

“Excellent fast service and the tap I bought is superb quality”

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Posted 4 years ago

“I ordered the wrong taps by mistake. There was no hesitation in issuing me with a return number and paperwork, very impressive.”

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Posted 4 years ago

“Excellent service. Very fast delivery.”

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Posted 4 years ago

“Great service would recommend to friend great job”

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Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,786 reviews