Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,941 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 19th January 2026

Gillian Michaels

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

148

Anonymous

Anonymous // 01/01/2019

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“Very informative site. Good photos and technical details. Delivery was prompt, well packaged and ahead of time. Item exactly as described.”

Helpful Report

Posted 3 years ago

“Dreadful service. Still waiting after 3 days to find out why my shower instructions don't match pieces provided. After ignoring my email follow up and I wasted another 10 mins on their online chat. When I asked if they had rung their supplier in the 3 days, this is what they advised: Quote: 'they a re a overseas suppleir so we can only contact them through email.' It's staggering and I now either decide to wait indefinitely with no shower or drill 12 holes in the £350 frame where I think they go. First and last time I use this company.”

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Posted 3 years ago

“Visited your Forbly showroom and was given a good explanation as to various sinks and taps. Very informative assistant. I ordered a sink online. Delivery was prompt and safe.”

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Posted 3 years ago

“The product was damaged and we paid our plumber to come out and install it and when we made contact to try and get an exchange were requested to provide a video, photo and details of what was wrong rather than resolving the issue.”

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Posted 3 years ago

“Excellant service and support”

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Posted 3 years ago

“Was looking for a pair of chrome towel knobs and wanted good quality ones. Whilst not cheap, the quality was extremely high and they were delivered very quickly”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Very quick delivery !! Arrived when expected ! Product good quality.”

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Posted 3 years ago

“Very happy with the radiators I ordered - fabulous quality”

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Posted 3 years ago

“Good sturdy products, two cisterns and two showers delivered next day, installed & fitted with no problems.”

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Posted 3 years ago

“Excellent service and delivery. Definitely recommended .”

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Posted 3 years ago

“Super quick delivery and great product as far as we can see not installed yet.”

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Posted 3 years ago

“Quick and efficient and the box was well packaged...would use them again!”

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Posted 3 years ago

“Placed an order on the 7 January Still waiting for it to be delivered ( it’s the 2 February) Absolutely shocking and disgraceful🤬”

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Posted 3 years ago

“Excellent service, great communication, prompt delivery. No complaints”

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Posted 3 years ago

“Great products but very hard or impossible to speak to someone in person which would of been really helpful”

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Posted 3 years ago

“very pleased”

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Posted 3 years ago

“An illuminated mirror had for some reason to be attached to a pallet, yet its weight was very manageable, I think that increases risk to the component, but it was undamaged - but I now have a pallet to dispose of. I had to ring the transport co. to arrange delivery of the pallet - seems odd and not customer friendly. The morning of the delivery I had 5/6 e mails from VP - seems overkill”

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Posted 3 years ago

“Excellent communication from delivery company,well packed and courteous driver.”

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Posted 3 years ago

“The trap I ordered came the next day. It is exactly as ordered.”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,941 reviews