Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,780 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 29th January 2025

142

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 3 years ago

“Quick delivery quality product 👍”

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Posted 3 years ago

“Easy to order and swift delivery”

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Posted 3 years ago

“Very pleased with delivery time & look of tap”

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Posted 3 years ago

“I purchased a replacement family toilet seat with integral child seat. The original one with metal hinges, snapped across the hinge at the screw fixing into the lid. The replacement is made of micro-bacterial plastic and the hinge assembly now much more advanced and releases for cleaning. This gets well used as it's used at a childminders. More than happy with my new purchase and so easy to fit.”

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Posted 3 years ago

“Our order for a small, roll top bath was eventually completed, delivered very securely in a wooden crate, as arranged. But unfortunately the initial contact and order was a bit haphazard. Your website indicated you had stock of the product we wanted, 3/4 delivery lead time. Put the order through on line. Went to complete order, being told this product no longer in stock. Phoned your contact No. to be told they did not know when stock would be available. Promised to check with your wear house and get back to me, no further contact from Victoria PLumbing. Phoned No. next day to be told your contact No. no longer in use as all operatives being needed to deal with emails. Two days later went back on your web site to see you had stock, not exactly what we wanted but as a last resort, put the order through. If a promise is made please keep it.”

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Posted 3 years ago

“Very fast delivery right on time and everything was in the packages”

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Posted 3 years ago

“Returns protocol is deceitful. The product is poor quality I had to pay to get it and now pay to send it back. It’s not right. A free label should be given for returns.”

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Posted 3 years ago

“Brilliant user friendly site, so much choice”

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Posted 3 years ago

“Delivered on the agreed date and really happy with the product. It hasn't been fitted yet but I've checked it all and all seems good”

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Posted 3 years ago

“Excellent product and customer service.”

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Posted 3 years ago

“Our shower unit and bathroom suite arrived on time in order for us to install, and was in excellent condition the installation was very easy and looks the part in our house. Thanks !”

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Posted 3 years ago

“Excellent and efficient service! Thank you!”

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Posted 3 years ago

“Even better quality than pictures I think. Very happy with our purchases.”

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Posted 3 years ago

“The delivery service was great as I ordered the items online I had no dealings with the staff however I would recommend Victoria plumbing.”

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Posted 3 years ago

“Very speedy service”

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Posted 3 years ago

“Excellent communication and a pleasure to deal with. Website is superb and Variety is second to none.”

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Posted 3 years ago

“Excellent and very fast delivery. Will be using VP again in the future”

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Posted 3 years ago

“Website easy to navigate. Good range of products at great prices . Delivery was very quick. Not installed products but have used before with no problems at all.”

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Posted 3 years ago

“Great service, prompt delivery”

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Posted 3 years ago

Victorian Plumbing is rated 4.5 based on 19,780 reviews