Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,944 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a ChromeTrafalgar Traditional Shower Slide Rail Kit and it was delivered within a few days. The quality of the kit is excellent and is worth it for the price. I have given Victoria plumbing 5 stars as the whole experience from ordering to delivery was excellent.”

Victorian Plumbing 5 star review on 25th September 2021

Helpful Report

Posted 4 years ago

“Good quality good customer service”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Product very good value and arrived in less than 7 days from time of order”

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Posted 4 years ago

“Hassle free service. Good communications on delivery.”

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Posted 4 years ago

“Good quality product. Quick delivery”

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Posted 4 years ago

“Very good seller”

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Posted 4 years ago

“Great choice and value. Prompt delivery.”

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Posted 4 years ago

“Our vanity unit was delivered with the outer packaging soaking wet and when opened the vanity unit was badly water damaged. Why it was stored or any where near water is a mystery. We are awaiting delivery of a replacement but it has put our bathroom work back about 10 days. Hopefully when the replacement comes it will be ok”

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Posted 4 years ago

“Very good product and fast realiable service. I would definately purchase from them again.”

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Posted 4 years ago

“Did what I required”

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Posted 4 years ago

“excellent service no problems thank you”

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Posted 4 years ago

“The website was easy to navigate, the item was nicely packaged and arrived on time.”

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Posted 4 years ago

“We haven't installed the equipment yet but delivery service was good.”

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Posted 4 years ago

“Part delivered as described”

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Posted 4 years ago

“Prompt no-fuss service and delivery”

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Posted 4 years ago

“Very nice product, excellent description and quick delivery”

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Posted 4 years ago

“Prompt delivery & helpful service. Very happy with the product, looks great in our WC”

Victorian Plumbing 5 star review on 22nd September 2021

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Posted 4 years ago

“Fab quality items and speedy delivery. Very happy”

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Posted 4 years ago

“I ordered a ceramic toothbrush holder, it arrived wrapped in a flimsy piece of bubble wrap. After a very slow response from VP customer service they eventually sent a replacement which arrived today, wrapped in flimsy bubble wrap again and in pieces. I told DPD to take it away with them and return it to VP. VP provide sub standard customer service, they have cut their telephone support and you can only contact them via email. They then continually ask for photos even though they have been sent to them and are very slow to respond.”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,944 reviews