Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,961 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

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“Easy to order, prompt delivery, friendly delivery man. Not in use yet as its a Christmas Gift.”

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Posted 5 years ago

“Very easy order and quick, efficient delivery.”

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Posted 5 years ago

“Had ordered lots of items from Victorian Plumbing, but the bath tub was delayed, this was acceptable and was happy to wait the 15 days they said it would take. After 15 days i had to chase and chase being told the item was in stock and it was going to be dispatched but that dident happen, eventually “after several chats confirming the item was in stock” they advised the item was not in stock, and now its taking a long time to get them to refund it.”

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Posted 5 years ago

“Delivered at the time stated and driver very friendly”

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Posted 5 years ago

“Good overall experience. Prompt delivery and too quality product. Thank you”

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Posted 5 years ago

“Excellent service and excellent products”

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Posted 5 years ago

“I purchased four Cove bathroom units to refit in my property and the delivery experience was very good .On inspection a few days later( Inspection was not possible at the time of delivery as the number of units and packaging made this impracticable)one of the drawer units had an misalignment problem. I could not understand how to correct the drawer as there was no obvious adjustment mechanism. I was also unable to remove the drawers to secure the unit to the wall . Again no instructions were included as quoted on the website. I was unable to download any instructions on the website as the link did not work. I e-mailed the Customer Services on 15th November and was informed there was a 5-10 days reply delay . I was later asked to sent photos of the defective unit. This was done as requested. Not sure why as I had explained both situations in my original e-mail. To date (27th November)I have had no further response from Victorian Plumbing on the matter. Frustration! Time is of the essence when undertaking a bathroom conversion. Having said all that, I eventually sorted the drawer misalignment problem but the secured fixing of the drawer units to the wall was not possible due to not being able to get at the back of the unit for drilling purposes”

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Posted 5 years ago

“Item arrived earlier than expected. Quality of Roper Rhodes Define Toilet seat Excellent. Fits my Twyford Envy back to wall pan perfectly. 100% satisfied”

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Posted 5 years ago

“Fast turn around in current conditions, good value and nice product”

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Posted 5 years ago

“Items delivered promptly and used the finance option, to spread the cost. Will definitely use Victorian Plumbing again.”

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Posted 5 years ago

“Speedy delivery all correct quality products”

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Posted 5 years ago

“Poor quality product radiator supplied which started to leak after 20 days use After sales very poor still issue no resolved”

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Posted 5 years ago

“This item is abs useless as a shower head I you can't even stand under it because it is so close to the wal”

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Posted 5 years ago

“very pleased with the bathroom tap we ordered, good value for money.”

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Posted 5 years ago

“Prompt response and answered all my questions.”

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Posted 5 years ago

“I've had to use you a lot recently, due to an ongoing refurbishment of my business and I'm so impressed. I expected the quality to be there as I've used you many times in the past, but the ease in which one's able to order on line and the speed of delivery!? The service is particularly outstanding.”

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Posted 5 years ago

“Great product nicely packed in the box. very good price checked lot of places .very pleased with product and service .”

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Posted 5 years ago

“Very happy with the vanity unit we've bought for our bathroom refit.”

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Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

“we found dave peel very helpful”

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Posted 5 years ago

Victorian Plumbing is rated 4.5 based on 19,961 reviews