Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.83

3.8 Rating 295 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 295 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

Visit Website

Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with a sales representative Safron who informed me there was no difference in MexicanO and MexicanA doors. As I tried to order all MexicanO doors from the web site. Every time I clicked MexicanO flush pre treated doors it took me to MexicA doors so I trusted Safron when they said they were exactly the same. Well when they were delivered there were not. The grooves on the MaxicanO are deeper than the MexicanA. I again spoke to Safron who informed me that it was due to 2 different manufacturers supplying the doors. I requested to speak to a manager but surprisingly they were all in meetings. I requested for a manager to ring me back but hey ho no such luck. I also sent a message on the web site in the morning and I was told I would get a reply. But nothing. When I said can I return the doors they informed me yes, But surprisingly at my cost, in the original packaging and I would be charged 15% of the value of the doors for that privilege. That would be £250 plus delivery. Bearing in mind I bought 14 doors in total. Well that's what I call great service and customer satisfaction. NOT. You still have the opurtunity to reply and explain your web site as Safron said it was probably a typing error and I had ordered the doors wrong. Well I tool photos of the web site just in case there was an error. I also tried to rate the review with 1 star but your web site won't allow me too. That's a surprise.”

Helpful Report

“Disgusting not allowed to return. Door arrived after 14 days. Not satisfied. Very unhelpful staff. Now door was too late in arriving and cannot be used. What will I do with it. The minimum charge of £85.00 for return is the worst I have ever seen. Hope you all get unemployed with Brexit.”

Helpful Report

Good Morning Etwar, Firstly, we have no record on our system of you discussing a return of the product to our unit, providing it is in original packaging we will accept a return to our unit up to 28 days from you receiving the product - if you want to proceed with this please e-mail a member of the team. In terms of delivery, the couriers called you on the day of order to confirm a suitable delivery date with yourself and as you didn't answer they left a voicemail message asking you to call back to book in a suitable delivery date - this is where the delay has arisen. We won't be commenting on the closing statement as clearly it is rather foolish. Vibrant Doors.

“Vibrant doors show doors in stock on the website but Vibrant doors do not keep any doors in stock and order from suppliers when orders are placed. We have ordered from Vibrant doors twice, the first time (a couple of years ago) payment was taken, doors were supposedly in stock and a couple of days later we were told they didn't have them in stock, we cancelled the order and it took 4 days to receive refund. We have recently order more doors, payment taken, doors supposedly in stock, 4 days later (day before we were expecting delivery) we get told order had been put on hold, doors were not in stock as they do not keep any stock on premises, orders are placed with suppliers as and when orders are placed with vibrant doors. Then day later we get told that a refund was made on day order was placed. If you are in no hurry for your order to arrive then go ahead with vibrant doors, if you would like to receive order within timeframe stated on website go elsewhere.”

Helpful Report

Hi, Thank you for your review. Like many other companies in the door industry we get doors from the main suppliers. Most door companies do not hold stock themselves because of the sheer quantity of doors available to us, as you can see on our website they’re hundreds to choose from. This makes it almost near impossible to hold large quantities of different doors ready for immediate dispatch. We, like many others choose to go to suppliers direct to fulfill our orders but this also means we are not the only company after this stock. Under ‘Choose a size’ on many of our products, it tells you when the stock was last checked. Whilst we do our best to ensure stock levels remain up to date, sometimes doors will show in stock when they are not. As stated in our terms and conditions, “ All orders are accepted subject to stock availability which changes on a daily basis. If we are unable to supply the products that you have ordered we will inform you as soon as possible and discuss alternative solutions. If we cannot fulfill the order we will refund any payments we have received as soon as is possible but at a maximum period of 28 days.” Refunds for orders that have been cancelled because of stock issues are passed to accounts straight away. When we do action a refund, it leaves our bank immediately. We do say it can take up to 5 working days for the money to appear in your account but that depends on who you bank with. I have looked at your most reason order with us, you were contacted a day after you placed your order as you had left a note confirming you needed delivery on a specific day. You asked if we could contact you to let you know whether or not this could be met, unfortunately when trying to contact yourself we were unable to get through, the call was to let you know that this couldn’t take place. You were in touch with a member of management prior to placing your order, the sales team were advised to cancel your order if your delivery needs couldn’t be met and since we couldn’t get through to you, we didn’t want to sit on your money. We apologise if you believe the service you have received isn't as expected, Vibrant Doors

“Do not use this company. Waited 3 months for missing parts that we had to pay for again as they didn't belive me. Ended up going through house insurance in the end as extra costs run into the hundreds.”

Helpful Report

“terrible custom service, wont reply to emails still waiting for one of my door 18 mouths latter dont use”

Helpful Report

Mr Witheywood, You placed an order with us on 14th February 2017 – some 22 months ago. The doors were delivered and signed for by yourself, and they were delivered to your private house. For you to then report one of the doors missing 18 months after delivery, not only surprises us, but also disappoints us that you feel that a door that should have been in your house for the last 22 months has somehow never been delivered. We have politely asked which door it is you think is missing, (ie size and specification), but you don’t know, which is somewhat strange as you ordered them. I’m sorry Mr Witheywood but we have no choice but to reject your claim completely as we cant take responsibility for items you say you don’t have, when you don’t report it for 18 months. All we could offer you is a replacement door at cost as a gesture of good will.

“Useless Service. Waited 3 weeks for doors. No communication. Couriers don't turn up. Allegedly, trucks keep breaking down. Will not use them again. Unreliable”

Helpful Report

“The worst customer service I've ever experienced. TBH, a lot of people would regard the behavior of this firm as revolting”

Helpful Report

Hi Ben Forsyth, Your comments are completely unacceptable. You originally placed your order incorrectly which you called us to let us know – so we advised at the time, the best way to rectify things and in the quickest timescale to get doors swapped over. However, you chose to completely ignore this advice and place a completely new order with delivery charges. This order you also placed wrongly, so you called to try and cancel one of the doors on this order a few days later, by which time this new order had been dispatched to the couriers which then meant the delivery and collection was pushed back further causing problems for you, which you blamed us for. The internet allows all customers to leave feedback, however we would disagree with everything you’ve said and therefore have responded as such, as its wholly unfair to blame us for your inability to follow proper advice and place orders for correct sized doors. We at all times gave you the correct advice, in a very timely manner to get the situation resolved for you, but to blame us for all the things you did wrong is wholly rejected.

“a minute ago I ordered an external oak door frame, paid £36 for max 72hr postage, the day it was due to arrive I got a call instead from someone with miserable attitude and bad customer skills telling me my item wasn't in stock.... instead of going through offers of what they have as an alternative, the guy says "we don't have that one in stock so I'm sending you this one yea".... basically didn't ask if I wanted it but just told me that's what I'm getting instead. So I asked of it was the same as the original one I ordered and he said yes. When I clicked the link that I requested was emailed to me, it was a different frame design so I was lied to. I am now still waiting a week and a half later after requesting a refund numerous times. They stopped replying and are ignoring me completely. So they have my money and still have not sent me anything or even an update about the statue of my order/refund. Extremely bad customer services. I wish I had read their customer reviews before I purchased as there are more bad reviews then good by far. Extremely disappointed and feel robbed of my hard earned money.”

Helpful Report

Hi Dominic, Thank you for your review however as I have been quite closely linked with this issue (You were dealing with Jay one of our more experienced sales team) I feel your comments are grossly unfair. You placed your order on a Saturday, we have it on our records that we tried to call you Monday afternoon (the first working day of your order), to advise on the product stock situation where we offered an alternative which you accepted. the order was then confirmed with the distributor on Tuesday, and delivered to you on Thursday the 1st (this is the 4th working day on your order which we state its 3-5 working days if the order is not over £750.00) Unfortunately I don’t have a call recording of the conversation had between yourself and Jay but I must say I find it completely baffling that he would speak to you as rudely as you have stated and actually force another product on to you. As I have said Jay gave you an option which gives the same result as the product you ordered. You could of course have not accepted it, and taken a full refund at that time – but you didn’t. You mention you are being ignored with regards to a refund/ possible collection of the product, I was told by Jay that you requested a call from one of our management team on the Friday, the day after delivery – I duly obliged as soon as I was told with a view to offer you a partial refund if you wanted to keep the frame or discuss returns timescales if you so wished, you did not have a voicemail message and the phone just rung out – the missed call was from the same number we have spoken to you on numerous times so we were expecting a call back. We will continue to await a call back and despite your review which we feel to be untrue and extremely harsh we will continue to assist you to reach the outcome you would like as we do with ALL of our valued customers. Vibrant Doors

Vibrant Doors is rated 3.8 based on 295 reviews