Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.83

3.8 Rating 295 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 295 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

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Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only complaint is that the frosting was damaged on one of the doors. The 'cure' suggested did not work. I am of the opinion that the quality did not match the price, the frosting on the glass being stick on reeks of cheap and nasty. Sorry to be so deflamatory but you did ask for feedback.”

Helpful Report

“Would be nice if I had my door when I ordered it instead of you taking the money out of my bank when the door was out of stock but got to wait 4 weeks before it gets delivered to me now”

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“I received really bad service from vibrant doors I booked a door which included door hinges and a door frame and got my door delivered after a week although I only received a separate door and didn’t get my hinges or frame. I contacted the supplier and they said the frame and hinges will only come in a weeks time and I wasn’t alerted of this before. This delay caused so much trouble for me because it was convenient for my carpenter to fit my doors and my carpenter is no longer available unless I wait three more weeks. I was very disappointed”

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“Door ordered and money taken, 2 weeks and no sign of delivery, had to chase to get a response to be told they no longer stock, has taken 5 weeks and still not had a refund, really really poor service”

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“Sent the wrong door size blaming web site error, now have to wait another week for a door that will need cutting down. Hope they can do better this time.”

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“So far very poor. Called to check stock on a pair of doors and told they were in stock. Placed the order on line and then informed they were out of stock!! Apparently they are now in and have been dispatched. I’ve only found out information by chasing and calling. Total lack of communication and customer service. I should have been called by the courier but nothing heard. I’m now somewhat anxious whether I’ll ever see the doors and if I get no contact today will ask for a refund and source my doors elsewhere.”

Helpful Report

“My wife ordered doors in February and then heard nothing until mid March when we were emailed to say they were out of stock with the supplier but would be delivered W/b 22/03. That came & went then many phone calls and excuses from Vibrant doors got them here end of March minus the handles. The handles were then sent separately from VD and a 10% refund negotiated so an extra star given. They are still to be fitted as we’d had to cancel the joiner twice due to the shipping so I can’t comment on quality. If you want anything done when contacting VD then ask for Sam otherwise you’ll be made false promises of fobbed off.”

Helpful Report

“I ordered 5 doors, 4 were pre-finished . One the glass had over spray on it so I had to scrape it off, another had a bit of wood sliced out where it had been caught cutting the film that is on the glass that was removed by them after finishing. One was obscure but there were stains down the glass, they sent a new door but it took a week to get to me meaning I had moved on to my next job and had to return rearranging my customers and wasting my time further. The rest of the doors were ok.”

Helpful Report

“Ordering of 4 doors was straightforward, the doors arrived on time via a very pleasant 2 man team, but the manufacturer's packaging was totally inadequate (agreed by the delivery people), just shrink wrapped with thin cardboard along the edges, a few scuffs and tears and one package end open. Instructions from Vibrant were to fully inspect within 48 hours as no damages are valid after that time (I wonder if these conditions may now be "unfair terms" under the Consumer Rights Act 2015??). Anyway I signed for them, "not completely examined", emailed Vibrant that day to confirm that the packaging appeared inadequate, that outwardly the doors seemed undamaged but until the plastic was taken off and they were fitted one week later, I could not say 100% if there were any defects. The roughness of a lot of the beading next to the glazing which was visible through the plastic on most doors was also brought to their attention and I suggested they could report this back to LPD, the manufacturer (light sanding of these areas is not possible due to the close proximity to the etched glass). The response from Vibrant was quite curt, rather surprisingly, completely disregarding my comments on the lack of protection, the beading on the doors, and informing me no damage could be accepted after the 48 hours whatsoever. They were more interested in confirming whether 2 delivery men had been involved, to ensure "no damages" to the doors. If the packaging is insufficient in the first place, the doors could easily suffer damage at a much earlier stage prior to transit, so the number of delivery people involved later on is not that relevant. I emailed back to say I could not lift the doors to inspect 100%, as I have a heart condition, and would wait just one week to inspect fully when the joiner fitted them. I had no reply from Vibrant. On fitting, fortunately there were no major defects, but I do feel the finish around the glazing in particular on these LPD white contempory glazed doors (primed finish) is not quite as good as expected, with the visibly rough beading, and small "splashes" of white paint on the etched glass, which will be difficult to remove, and one dark mark within the etched glass, at eye level, which does seem to be permanent. From a distance, in duller lighting the doors look fine and very attractive, the door faces are nice and smooth and well finished albeit in primer, but in a well lit room the imperfections are clearly visible but we will have to live with that.”

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“Superb products, absolutely shameful the way your customers service telephone people talk to customers. I would not order again based on this alone, especially as expensive £60 delivery. Shame as products are good and delivery driver was absolutely brilliant with comms and polite service.”

Helpful Report

Good Morning, Thank you for taking the time to leave a review, We are pleased that you are happy with the products and the delivery service, however clearly something needs addressing with your experience over the phone. Please could you e-mail tom@vibrantdoors.co.uk with further details? Kind regards, Vibrant Doors

“Annoying website”

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Vibrant Doors is rated 3.8 based on 295 reviews