How would you rate
"The worst customer service I've ever experienced.
TBH, a lot of people would regard the behavior of this firm as revolting"
"Nice doors, good prices, great customer service and great delivery."
"We bought 8 doors altogether, delivery was as stated and they were well wrapped so damage. They are just so good to look at and the quality excellent. I would definately buy from this company again."
Thank you for your feedback,
We're glad you are happy with our overall service and of course the quality of your new doors!
"The customer service was first class, speedy response and very helpful even though I had a lot of questions on size, weight, how the doors are packaged. They also were very flexible with me using a courier to collect as they turned up early. Would use them again and highly recommend this company. Thank you."
Thank you very much for your review,
"Many thanks to Vibrant Doors, the process couldn’t have been any easier. Helpful over the phone as I was struggling to place the order online and doors are exactly as we wanted!"
Thank you for your feedback!
"Good service and prompt pricing initially. Purchased 13 doors. Had an issue with a door which Jack Wilson resolved very quickly for me. Excellent service from Jack"
Thank you for your feedback, we are glad that the issue was resolved quickly and efficiently and I will pass on your thanks to Jack.
"I visited the showroom on a Saturday morning appointment and the chap that showed us round was very helpful answering all questions we had and actually suggesting a slightly different door which suited our needs better. We called the following Monday placed our order and we received them 4 days later. Couriers called the day after we confirmed the order to arrange a suitable day for delivery and were most helpful in working around us. Very impressed with the process and thanks again to the Sales rep that showed us around."
Thank you for your feedback, it was a pleasure meeting you in our showroom!
"a minute ago
I ordered an external oak door frame, paid £36 for max 72hr postage, the day it was due to arrive I got a call instead from someone with miserable attitude and bad customer skills telling me my item wasn't in stock.... instead of going through offers of what they have as an alternative, the guy says "we don't have that one in stock so I'm sending you this one yea".... basically didn't ask if I wanted it but just told me that's what I'm getting instead.
So I asked of it was the same as the original one I ordered and he said yes.
When I clicked the link that I requested was emailed to me, it was a different frame design so I was lied to.
I am now still waiting a week and a half later after requesting a refund numerous times.
They stopped replying and are ignoring me completely.
So they have my money and still have not sent me anything or even an update about the statue of my order/refund.
Extremely bad customer services. I wish I had read their customer reviews before I purchased as there are more bad reviews then good by far.
Extremely disappointed and feel robbed of my hard earned money."
Thank you for your review however as I have been quite closely linked with this issue (You were dealing with Jay one of our more experienced sales team) I feel your comments are grossly unfair.
You placed your order on a Saturday, we have it on our records that we tried to call you Monday afternoon (the first working day of your order), to advise on the product stock situation where we offered an alternative which you accepted. the order was then confirmed with the distributor on Tuesday, and delivered to you on Thursday the 1st (this is the 4th working day on your order which we state its 3-5 working days if the order is not over £750.00)
Unfortunately I don’t have a call recording of the conversation had between yourself and Jay but I must say I find it completely baffling that he would speak to you as rudely as you have stated and actually force another product on to you. As I have said Jay gave you an option which gives the same result as the product you ordered. You could of course have not accepted it, and taken a full refund at that time – but you didn’t.
You mention you are being ignored with regards to a refund/ possible collection of the product, I was told by Jay that you requested a call from one of our management team on the Friday, the day after delivery – I duly obliged as soon as I was told with a view to offer you a partial refund if you wanted to keep the frame or discuss returns timescales if you so wished, you did not have a voicemail message and the phone just rung out – the missed call was from the same number we have spoken to you on numerous times so we were expecting a call back.
We will continue to await a call back and despite your review which we feel to be untrue and extremely harsh we will continue to assist you to reach the outcome you would like as we do with ALL of our valued customers.
"The team really went above and beyond to make a delivery happen when the courier company were working against them. Appreciated the service and professionalism."
Thank you for your feedback!
"Excellent quality. The door looks brilliant. I would highly recommend your company"
Thank you for your review, we are so pleased you're happy with your external door!
"Little bit anxious about ordering from an online supplier, however Vibrant turned out to be fantastic. Sales staff talked me through the aspects of the doors before i placed the order online. The redwood external doors i'd chosen were about the best price i could find anywhere. They were delivered three days later by the most polite, most helpful delivery team we have ever encountered. The hardwood weatherbars i also ordered didn't get delivered as quickly so i had to source elsewhere as it was a rush job, but i was able to ring Vibrant, cancel the order and get a full refund on the affected items. A good 'customer experience': this is the first online review i have EVER written. I'd be happy to recommend Vibrant on the basis of my experience to anyone."
Thank you for your feedback!!
"Online ordering process was simple. We had changed our mind on something and found the sales department very easy to get ahold of by telephone. Special thanks to Jack Wilson, the sales administrator, for his help with our order and making changes for us twice! He was incredibly helpful and patient with us. We will definitely order again."
Thank you for your feedback! I'm glad to hear of the experience you received and we have passed on your thanks to Jack!
"customer service from Jay was excellent kept me informed on my order.Doors are excellent quality - missing a bolt when arrived this was no problem Jay has advised a replacement will be in the post immediately
Highly recommend this company"
Hi Kelly, Thank you for your review! We're really pleased you are happy with your order and the quality is as expected.. I can confirm the bolt is being dispatched today so will be you shortly.
"Really good all round service but received a damaged door which shouldn’t have happened. It was replaced quickly, but couldn’t give a 5 star rating because of this."
Hi Paul, Thank you for your feedback, I have looked into your order and I can see 1 of the doors received on your order was damaged on delivery, whilst we do our very best to deliver everything in perfect condition, unfortunately on the odd occasion we do experience transit damage. I'm glad to see we got the replacement door to you 48 hours later and in time for your joiner starting the following day!
"great customer relations and a verry good service"
Hi Robert, Thanks for your feedback, we're more than pleased you were happy with the service provided!
"First time I had purchased doors in a number of years. Vibrant Doors met my expectations - good price, helpful over the phone and good product. Thank you"
Good Afternoon Mr Campbell, We are very happy to hear your feedback and that you are happy with all aspects of the experience!
Thanks for your feedback Ellie!
"Easy to place order, kept in contact throughout process, very happy with products supplied. Would definitely use again."
Hi Andy, We're glad you were happy with the Vibrant Door experience!