a minute ago I ordered an external oak door frame, paid £36 for max 72hr postage, the day it was due to arrive I got a call instead from someone with miserable attitude and bad customer skills telling me my item wasn't in stock.... instead of going through offers of what they have as an alternative, the guy says "we don't have that one in stock so I'm sending you this one yea".... basically didn't ask if I wanted it but just told me that's what I'm getting instead. So I asked of it was the same as the original one I ordered and he said yes. When I clicked the link that I requested was emailed to me, it was a different frame design so I was lied to. I am now still waiting a week and a half later after requesting a refund numerous times. They stopped replying and are ignoring me completely. So they have my money and still have not sent me anything or even an update about the statue of my order/refund. Extremely bad customer services. I wish I had read their customer reviews before I purchased as there are more bad reviews then good by far. Extremely disappointed and feel robbed of my hard earned money.