Neil Harvey
I spoke with a sales representative Safron who informed me there was no difference in MexicanO and MexicanA doors. As I tried to order all MexicanO doors from the web site. Every time I clicked MexicanO flush pre treated doors it took me to MexicA doors so I trusted Safron when they said they were exactly the same. Well when they were delivered there were not. The grooves on the MaxicanO are deeper than the MexicanA. I again spoke to Safron who informed me that it was due to 2 different manufacturers supplying the doors. I requested to speak to a manager but surprisingly they were all in meetings. I requested for a manager to ring me back but hey ho no such luck. I also sent a message on the web site in the morning and I was told I would get a reply. But nothing. When I said can I return the doors they informed me yes, But surprisingly at my cost, in the original packaging and I would be charged 15% of the value of the doors for that privilege. That would be £250 plus delivery. Bearing in mind I bought 14 doors in total. Well that's what I call great service and customer satisfaction. NOT. You still have the opurtunity to reply and explain your web site as Safron said it was probably a typing error and I had ordered the doors wrong. Well I tool photos of the web site just in case there was an error. I also tried to rate the review with 1 star but your web site won't allow me too. That's a surprise.
5 years ago
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Vibrant Doors has a 3.8 average rating from 295 reviews

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