Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

“I would ask that you check your information as I rang to arrange for you to see our rabbit Coco, but sadly he passed away in the car and I rang you to cancel and advise hence we did not visit or use your service.”

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Posted 6 years ago

“Outrageous fees, get told one thing over the phone and another in the vets, "NO Communicate" charged an exorbitant fee!!”

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Posted 6 years ago

“Disgraceful am seeking legal advice for negligent lack of care and damages due to, acting on no response to prior email / txt message”

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Posted 6 years ago

Hello Mr Merritt I am sorry to see you haven't had any reply to your email. If you have concerns about your visit to one of our clinics then I would ask you to please email your concerns to clientcare@vets-now.com and we will investigate this matter if you Regards Ruth

Posted 6 years ago

“Not with the whole practice on Tuesday night we went with our sick puppy and was greeted by a lovely nurse and American vet couldn’t have been nicer. Unfortunately we had to take her back after surgery from our own vet who I must say did an amazing job (swan vet dyce) bryony was absolutely lovely and stayed at there practice till we arrived to collect lily and we had to take her to vets now at kingswells fir an overnight stay on Friday after her surgery to be monitored overnight. We arrived at the practice around 18.45 to be greeted by a grumpy receptionist telling us we’re we aware that they didn’t open till 7. We were quite happy to wait but bearing in mind we had a puppy that was very sedated and very flat we were obviously very concerned. We were greeted by a vet named Kieran o’carrol Who was very abrupt he obviously had no idea we were coming our own vet had e mailed to say we were on our way he asked me to put her on the table but the puppy was very sleepy he took her temperature disappeared out of the room came back picking up our puppy from her stomach the poor dog was screaming in pain bearing in mind she,d just had surgery on her abdomen I had managed to carry her from dyce to kingswells without hurting her at all. I think he had no compassion at all and is obviously in the wrong profession. He was a different person when he called at 7.30 to say how our puppy was and how she was during the night but on arrival I would have never left our dog in his care I,d have rather left her in our own practice they were amazing, but have to say everyone else we met at vets now we’re lovely. Bearing in mind we spent over £1,000 on our dogs treatment I never expected to be treated like we were. I hope no one else endures this like we were !!!!!!”

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Posted 6 years ago

Good afternoon Fiona. I am sorry to read you were not entirely happy with the service you received at Nets Now. If you would like to log a complaint you can get in touch with the client care team on clientcare@vets-now.com and we can look into this for you. Regards Ruth

Posted 6 years ago

“EXTORTIONATE prices”

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Posted 6 years ago

Hi Paul, it's true that emergency and out of hours care is expensive. All our dedicated vets and nurses are in our clinics overnight, at weekends and on bank holidays, whether we see ten cases or two, so our prices reflect this. Please speak to our client care department if you feel you would like to raise a complaint: clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“If you could give no stars i would. Liverpool vet now treated our beloved dog and us awful, we rushed him in on Saturday and kept calling for updates, called at 11pm advised no improvements and they would call if any change. No calls so called at 6.30am to be told he had passed and they tired to call one of the two numbers they have (they didnt as both phones where on and we where awaiting to here). Went to pick him up and 6pm (couldnt go earlier as they are closed) paid the fees and was told over the reception desk to pick him up at the back door. No compassion no chat no change to say goo bye just passed out the back door in a body bag. And to top it off he was left on the floor by the back door when the lady explained how upset she was that her granddad has passed the day before. Very very very poor service, i would have expected better for a company who are suppose to love pets. Heartbroken.”

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Posted 6 years ago

Good afternoon Clare I believe you have a complaint in progress with one of my colleagues for the treatment of Alvin. Please be assured that we are looking into this for you and we will get back in touch with you as quickly as we can. Regards Ruth

Posted 6 years ago

“Had to take my dog to an emergency vet as the practice i normally use was closed the vet i saw was not very good with the English language and explaining what was wrong but he was good at shrugging his shoulders he said it could be a few things the only way was to keep him overnight and run tests this will cost between 600 to 1000 pounds when i got the bill for £350 i nearly fell through the floor this company charges for everything it possibly can every injection cost £13.19 plus the cost of the substance they use which cost them penny's i would not advise anyone to use this company as all the are interested in is your money if you can wait and get to your own practice”

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Posted 6 years ago

I’m sorry you feel our fees are too expensive. As I'm sure you'll appreciate, emergency and specialist surgical care can be expensive, just as human emergency and specialist care would be without the NHS, which is why we always encourage the highest level of pet insurance possible to cover for this. If you would like to make a formal complaint I would ask that you email, clientcare@vet-now.com and we can look into this for you. Kind regards Ruth

Posted 6 years ago

“I’m absolutely disgusted at how vets now treat me and my dog. I attended twice both times they told me he had nothing wrong- I later found out he had a huge worm burdon and was in agony and despite being with pdsa charity because I’m out of work due to cancer they demanded I pay for the out of hours service or they wouldn’t see him. I have no money to do that. It’s ment to be a charity. They treat me like dirt. I’m distraught that they let my dog suffer like this and spoke to me with total disrespect when I was so worried about my dog. I just can’t believe what happened. This had happened previously when my other dog was put to sleep and they demanded payment while he lay dead in my arms. Disgusting. I will be taking this further.”

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Posted 6 years ago

Hello. I would ask that you put your concerns into writing to our client care team at clientcare@vets-now.com and we can look into this matter for you Regards Ruth

Posted 6 years ago

“On the phone said they specialised with chinchillas, got there and they had lied, said it was an ear infection, two hours later our pet is dead. Do not take your pets hear, they couldn’t care less, and charge you for EVERYTHING they possible can”

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Posted 6 years ago

I am sorry to read this. I would ask that you put your concerns into writing to clientcare@vets-now.com and our client care team will look into this for you. Regards Ruth

Posted 6 years ago

“I took my 2 week old puppy in last night because he add been crying and didnt want to feed on examination they said my puppy was still hydrated and add a few little ulcers on his tongue . They said they would give him iv's under the skin and some pain relief. I was given my puppy back to take home and bottle feed etc . On getting my puppy back he was what seemed like very sadated. I came from wigan and on the car ride home my puppy fell into his forever sleep . The vet had administerd to much pain relief and killed my puppy . Heartbroken”

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Posted 6 years ago

I am very sorry to read this Hayley. I would ask that you send your concerns in writing to Vets Now client care team and this matter will be looked into and one of my colleagues will get back to you. You can email the team at clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“We needed an emergency vet on a Sunday morning when our two dogs disturbed a wasps nest. The older dog was stung over two dozen times and reacted badly, with swelling around his eyes and lips almost immediate. He became very lethargic and had to be carried into the car. Our normal vets did not open till 10:30 so when we called we were directed to vets now. Calling them we were told to progress to our local branch, and they would be expecting us. Upon arriving we were told to take a seat and someone would be with us shortly. Our older dog collapsed on the floor with irregular panting where we were sat. He was still responsive and conscious. At no point were we assessed for urgency. After waiting a while we asked how long it would be. We were told that a vet nurse would come and see us. A few minutes later we where seen to by a vet nurse, who checked and said the vet would see us next. The vet had seen 3 pets that had arrived before us by then. After waiting a while longer the vet called in someone that had arrived after us. We had to make a scene to be seen by the vet, who apologised and said she just called people in in the order she was given on the computer. We waited over 50 minutes in all we’re not seen till we’ll after 11:30 The vet was ok, but we did have to ask if the steroid medication she was going to for pain was ok with the metacam he was on. It was not, so glad we asked. We were also prescribed piriton. On paying the bill we found out there’s a £15 charge to have an insurance form filled in. So if you want to claim your vets bill on insurance, you pay more. Our insurer will not reimburse us for this fee, and won’t accept a form that is not filled in by the vet. We were also charged close to £25 for the 12 Piriton tablets we were prescribed. Only to discover on getting home that there were only 10 in the jar. £25 for something we can buy over the counter at less than £3 for s box of 30. I know there will be a dispencing fee but this seems outrageous. All in all, expensive, slow, not great service and will avoid if at all possible.”

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Posted 6 years ago

Hello Adrian, I am sorry to see you are not happy with the service you received from your visit to Vets Now. I would ask that you put your concerns in writing to the client care team and this matter will be looked into for you. You can send an email to clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“After losing my dog there they were taking care of he's cremation. Was told 7 to 10 days for the return of he's ashes. I call a number of times to see if he's was back. Was told no but was at the crematorium. Lies! He was still at the vet 12 days later. Not even collected. If they treat your animal so poorly after life. God knows how poor they treat them during. So quick to take your money though. Disgusting!! I will never use this vet again. Emergency or not.. not fit for purpose!!”

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Posted 6 years ago

Hello Gary I am sorry to read this. I would ask that if you have any concerns that you contact our client care team at clientcare@vets-now.com and we can look into this matter for you. Regards Ruth

Posted 6 years ago

“Used your vets in Wrexham, your service is an absolute disgrace, the only thing your interested in is money and the animals don’t matter to you. I have had a meeting today with you and told you my concerns, your not interested just a huuuge scam of a company. You should be extremely ashamed of your selves. I will be raising a formal coplaint and with be taking this matter further. DONT USE THIS COMPANY SCAM SCAM SCAM”

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Posted 6 years ago

Good afternoon, I am sorry to see that you were not happy with our service at Wrexham. I would ask you to put your concerns in writing to our Client Care team at head office and we can look into this for you. Please email clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Was shocked at the prices considering this practice is open and not been opened for my visit., my animal was not checked properly and had re visit my own vets on the Monday”

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Posted 6 years ago

Hello. I'm sorry to see you weren't happy with our service. If you would like to explain your concerns in more detail, you can do this by contacting our Client Care team at clientcare@vetsnow.com. Regards Ruth

Posted 6 years ago

“Didn’t treat the dog effectively , didn’t communicate, charged an exorbitant fee and we still had to go to another vet to resolve the problem.”

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Posted 6 years ago

Hello. I am sorry to see that you were not happy with our service. I would ask that you please contact out Client Care team with your concerns by emailing clientcare@vets-now.com. Regards Ruth

Posted 6 years ago

“Vet was very nice and nurse nice clean place, however the cost is extroriantate more than eight times the cost of a normal vet and they did blood tests and missed a common condition that be as diagnosed the next day by my usual vet, for quarter of the price so paid twice for blood tests 160 just to walk through the door, taking advantage of people in a vulnerable position”

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Posted 6 years ago

Hi Mr Evans, I'm so sorry to hear you had a negative experience with us. It's true that out of hours emergency and critical care for pets is expensive, just as it would be privately for human patients, and our clinical teams are on hand throughout the night and at weekends, whether we treat one pet or several. We have a handy article which gives a bit more clarity and context to our prices here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ Please do get in touch with client care on clientcare@vets-now.com to chat to us to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“We lost our other cat 3days after losing the cat we took to vets now and went to a different vet and for exactly the same service vets now was £85 more! Also the Minnie came back from the crematorium with the wrong name!! Will never use again or recommend on social media!!”

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Posted 6 years ago

Hello Sarah. I am sorry to read that you were not happy with the service you received at Vets Now. I would ask you to please put your concerns in writing and we can look into this for you. Please email clientcare@vdets-now.com with your concerns. Regards Ruth

Posted 6 years ago

“Called in with my dog as he was behaving in a strange way. When we got there vet told us he had an allergy , she did not check his vitals heart, temperature, i was concerned it could of been the start of a seizure. Was not impressed and it cost a stupid amount of money, luckley we found the cause of his behavior through our own vets.”

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Posted 6 years ago

Hi Margi. I'm sorry to read you weren't happy with he service at Vets Now. If you would like to contact our Client Care team at clientcare@vets-now.com we would be happy to look into the matter for you. Regards Ruth

Posted 6 years ago

“Avoid at all costs. Shame there is no option to give zero stars. Vetsnow's complete failure to diagnose a prolapsed disc in my dog’s neck nearly resulted in his paralysis/death. They are supposed to be experts but sent Monty home when he was having ‘episodes’ – they never knew what was causing these ‘episodes ‘ and made a non-urgent neurological referral. Monty was subsequently diagnosed with massive prolapsed disc in his neck which was pushing down on his spinal cord. His episodes – were actually agonising spinal pain, which lasted up to 2 hours. Monty had classic symptoms that were missed - I have complained but no apology. Will be taking matter. Poor care given to Monty and poor response to our complaint.”

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Posted 6 years ago

Hello Mrs Theato, I'm am sorry to read that you were not happy with the service or the response you received to the complaint you lodged. If you have further concerns or still feel the response was not satisfactory then I would ask you to put this in writing to the Client Care team at clientcare@vets-now.com. Regards Ruth

Posted 6 years ago

“Receptionist was lovely but the vet had no bedside manner whatsoever. Rough with my dog, looked stressed and in my opinion gave unnecessary pain drugs. She just seemed to tick the necessary boxes that she had to.”

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Posted 6 years ago

Hello Miss Price. I am sorry you felt this way about the treatment from the vet. I would ask if you could please contact our client care team on clientcare@vets-now.com and we can look into this for you. Regards Ruth

Posted 6 years ago

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