Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

“My dog Toots had surgery on 3rd January for mammary cancer , she came through it no bother in fact she was like 2 year old , but on 4th March something happened and I thought she looked as though she had had something like a mini stroke , took her to my own vets and they gave her medication , unfortunately she didn't get any better and on Friday 6th March in the middle of the night she became very unwell and as it was 4 o clock in the morning I didn't want her to suffer for 5 hours before my vets opened so took her to Vets now , Had the most horrendous experience , I knew she would have to be put to sleep but thought it would be in nice calm way , When I got there the vet asked me what had happened and I told him he then said I will just be a couple of minutes I am going to put a canula in her , she went off with him as good as gold , he had her out there for about 10 minutes and I could hear her crying and whining , he then came back and said she didn't like to be shaved , that was not true as you could do anything you liked with this dog and she never complained , if fact she had blood taken from her a few days before and never murmured if fact the vet nurse said " isn't she good " when I said aren't they all like this " she said ." no they are not " I can only imagine how much he must have hurt her , with hindsight I wish I had gone into that room and asked what he was doing to her , but I was so distraught at having to put her to sleep I couldn't think straight , When he brought her back she was laid on the floor at my feet and that is how she died , he was a big man and could have easily put her up on to the table . I really thought that I was going to have therapy over this experience , I have lost loads of sleep and have not been able to get these images out of my mind , We have had to have a dog put to sleep before but it was nothing like this , we were able to stroke her good bye which I thought that how it always was when you lost a dear part of your family , I took this dog from the Dogs Trust and in the 5 years I had her she never put a paw wrong . I loved her so much and I know I gave her a lovely life . unfortunately I am now filled with guilt that I gave her an awful death , AVOID THIS PLACE LIKE THE PLAGUE ,”

Helpful Report

Posted 5 years ago

Hi there, I’m so sorry for your loss, it’s never easy to lose a much-loved dog. If you would like us to look into any aspect of your visit then please contact us at customersupport@vets-now.com

Posted 4 years ago

“Vets Now - Castle Vets Reading On 12/04/2020 at approximately 7 am I was forced to visit this surgery with an emergency as my usual surgery was closed. My cat suffered from a blood clot and lost blood flow to his hind legs. As we got there, I had to leave him with the nurse outside due to Covid19 and wait in the car for them to call me back with an update. After a while, I get a call from the vet, who in a VERY unsympathetic tone tells me that my cat is in critical state and that it would just be better to put him down. I firmly disagreed and pushed for treatment as I knew there is a chance of recovery in cases like this. I was told to wait for an update. Hours have passed and no news from them so I give them a call, the nurse tells me that she had checked up on him 30 minutes ago and there have been no changes with my cat but they need aspirin and cant get a hold of any in the area (?). A vet without basic life-saving medicine like this was a huge surprise in itself. I had some at home and dropped it off as quickly as possible. More hours pass as I'm worried sick with absolutely no updates. I call them myself two times in the space of 6 hours but all I hear is "there have been no changes” in an annoyed tone each time. At around 7 pm I call again, I get passed on to the vet again who tells me, and I quote: “your cat is not going to get any better, you need to make the euthanasia decision or stop calling for an update". God, how much I wish I had a recording of the conversation to release to the public. The disgusting, unprofessional and unsympathetic way in which she spoke to me in such a devastating situation is truly shocking. A woman like that does not deserve to work with animals or people. She lacks any compassion, empathy and is a disgrace to all vets. I hope disciplinary action will be taken against her. They do not care at all about helping the animals. Disgusting place. My beloved cat died alone later that night in this disgraceful place without me being able to say a final goodbye.I’m full of regrets of not taking him to a different emergency vet. Please don't make the same mistake and avoid this place at all cost. I am absolutely distraught and heartbroken to this day.”

Helpful Report

Posted 5 years ago

“WARNING WARNING DO NOT USE THEM I didn't even want to leave any stars. I would put MINUS a trillion stars for them. We lost our beautiful boy (dog) in February. Its taken me this long to bring myself to write a review. They have left nothing but horrible memories and scars of their cruel service. As most of these reviews have said. They have no concern for your sick pet. They are just interested in getting the most money out of you or your insurance, to the sacrifice of your loved pet. They asked if we had insurance. Of course we would for our dog. So we filled in the forms for them to communicate with the insurance company . We paid the excess from our insurance. We asked for a receipt they blagged us off. Saying that the insurance company would give it to us electronically. The insurance policy would cover the overnight fees and his stay and medocation. Our dog was perfectly healthy when he went in. We thought he was just a bit constipated and needed some laxative. He'd refused to go out for the toilet all day. As it was storm Dennis at the time. He had a slightly swollen tummy. They said leave him overnight and they'd do tests. So off he trotted off happily with a female nurse (he always like the girls, a charmer!). We went home with full trust in these vets. As you would with any medical professional. A few hours later a phone call. He's had a bad reaction to the anaesthetic. He's got a failing heart. His organs are shutting down blah blah. We rushed back. He was laid on a manky old towel on the floor!! He saw us and wagged his tail even through all the fog of the drugs he'd been given. Truly truly upset to see this. The nurse said the best and kindest thing is to do is to euthanise. Of course we were in such a state and not thinking properly. We felt we were rushed into a decision to do this. Literally the nurse was waving the consent form under my nose to euthanise. We were in such a state we just believed her professional judgment as you would in a situation like this. We also felt like we were rushed to say our goodbyes too. She was literally leaning over us. Making us feel like we had to hurry up. We were on the floor with our poor boy. Absolutely distraught. We so so wished now we'd just scooped him up and took him home. We would have stayed up with him all night. Then took him to see his normal trustworthy vet in the morning.He was 8 we expected him to live longer than that he was a very healthy boy. His normal vet had always said this when going for his check ups. I wish they would just shut this ruthless company down. They are evil. We wished before taking him there we had read these reviews. Then our circumstances would've been different. PLEASE PLEASE DO NOT USE VETS NOW.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS SERVICE. We had to take our 7 year old sheltie to the emergency vet as he was unwell and had gone downhill. The vet did not examine him, weigh him or in any way look into his condition. A sample of his runny pooh was discarded into the rubbish without any testing. After a couple of minutes the vet left and did not return for almost an hour and came back with a several boxes of medication and a syringe - the cost would have been £300+, I refused these as there had been no diagnosis given and I questioned the reason for these to be given, I asked if the vet knew what she was doing (politely). I was asked to pay £167, (a cost I was aware of prior to attending and would have been happy to pay had my dog received adequate care and attention) for this appalling service and as I was raising a complaint I did not do so at the time. The response received was most unsatisfactory and full of inaccuracies, the vet claimed to have weighed my dog and manipulated his abdomen and had taken his temperature. No, my dog never left my side. At no time was my dog examined with a stethoscope and therefore his heart rate could not have been ascertained, nor respiratory auscultation. The vet did take rectal temperature, which was slightly raised but not significantly. The vet did not carry out an abdominal palpitation. I was not asked at any time if I agreed to a blood test being carried out. The vet did not advise me of the diagnosis of a colitis presentation merely that she knew what was wrong. All these items, received in their response, were a surprise to me as they had not been raised during the few minutes I had been in the surgery. But as these fabrications had been entered on the system were accepted, by the office manager, as the truth. I was made out to be a liar and racist for questioning the vets ability to diagnose rather than dispense expensive drugs without a thorough examination, when my only concern was for my dog. I was also accused of rudeness to the staff, it is hard to discern how they could have been upset as in their response they ‘were not surprised that you had raised concerns and are in agreement that the interaction that day was less than ideal’. Fortunately, he made a full recovery but this company are only concerned with making money as I had been alone for almost an hour to justify the exorbitant fee, and have no care for the animals they treat.”

Helpful Report

Posted 5 years ago

“DO NOT USE THESE PEOPLE. Totally inadequate and uncaring, we had a very stressful experience trying to get help in the end I stayed up with my dog all night and took her to our own caring vet the following morning. They should not be allowed to practice Veterinary care as they most definitely do not care.”

Helpful Report

Posted 5 years ago

“We rushed our dog in for an emergency… We rushed our dog in for an EMERGENCY operation 2pm on a Saturday, they gave me a load of forms to sign which basically gave then freedom to give any treatment they wanted at any cost. They kept him in 12 hours before they even operated, meanwhile filling him up with plasma and adding it to the cost. Each time I rang they said they where too busy to do anything yet. Blood tests showed that his blood count was low but rather than investigate the reason for that they eventually removed his spleen and gave him two blood transfusions. Every time I rang the cost went up £1500 so in the end I had enough and removed him, at the beginning they were saying don’t worry about paying we will sort that out later, you can spread the cost etc but because I was removing him they put a massive £5,300 bill in front of me and after removing my insurance limit and payments already made they demanded payment prior to bringing me my dog. I did not find these people helpful or understanding, it is all about the money when you are at your most vulnerable.The blood transfusions gave a false reading for his blood count but he rapidly went downhill after several days and my vets confirmed that he was unable to produce red blood cells and he had to be put down. On looking at the Vets now bill a few days later I found that they had charged me for the actual operation twice, an amount of £860 so I rang their head office and they arranged a refund which I did get. I will never use these people again. 19/02/2020- update just got a revised bill asking for another £470 which includes £13.70 for one human paracetamol!!!!!!!! Obviously trying to claw back the rebate they had to give me for charging twice.”

Helpful Report

Posted 5 years ago

“In August 2019 I rang Vets-Now out of hours as one of my pet rats had suffered what I suspected was a sudden stroke. I am an experienced owner and knew she needed to be put to sleep as soon as possible. She was paralysed, could barely breathe and was completely vacant. I rang and requested euthanasia and was advised to attend. I was advised of possible cost being the 160 consult fee plus the procedure. I said on the phone that I have never been charged this before, for straight euthenasia, I have only been charged the euthenasia fee and was advised the clinic may well just do this on attendance. I arrived and within a minute I was in the consulting room with a consent for euthenasia fee the staff had printed with my details on prior to my arrival, proving my point that this was all the care required. I signed it and handed my baby girl over to be put to rest. Following the procedure, she was brought back to me with a bill for £124 (apparently small animals have a discounted consult fee, I was misquoted on the phone). On that bill I was charged £26.30 consultation fee and £68.53 out of hours fee applicable to that consultation, plus the £29.57 euthensia procedure cost to include materials and vet time. My issue is that my pet did not have any consultation. I was charged for something she did not receive. I would have no issue if my pet had been seen for treatment to try to save her, but there was absolutely no hope of recovery, I knew this before I took her, she just needed to have her suffering ended urgently and couldn't have waited the night. I was absolutely distraught and, had I been in a better frame of mind, I would've refused to pay more than the euthanasia fee, however, hindsight is a fine thing - I paid and just thought I'd sort it later, I wanted to get out of there. Following this, I complained about the charge and requested a refund, which was declined. I took it to a formal complaint and was written to advising it would be 'inappropriate' to refund me when I was warned of the cost, choosing to attend. My issue is not with the staff or their care at all, my issue is with the company charging structure and them deeming it fit to charge distressed customers for care their pet hasn't received, that decision is difficult enough to make and go through and they have never charged me like that before. I have many pets and have had to attend twice for urgent euthensia and was just told I would be charged eithensia as long as I understood that's all care my pet would receive and the vet would not look to treat. This incident made a difficult and distressing situation much worse. I would suggest avoiding Vets-Now unless you absolutely have no option purely because of them seeing fit to charge you for care your pet did not receive.”

Helpful Report

Posted 5 years ago

“On the 23/02/2020 my little wonderful dog became extremely ill very quickly. He then went on to have a seizure. We quickly bundled him up and jumped into the car and got him to the only emergency vet in Lincoln , unfortunately that was VETSNOW. On arrival at the desk I stated that my dog was having seizures and the response was them all shuffling about behind the said desk giving the appearence that they had no idea what to actually do in an emergency. so I said again can somebody help my dog is having seizures, the response then was "well did you ring in first" as there is a £160 charge before we can see the animal. I said no I didnt thought this was for an emergency and this is one. Someone appeared through a side door and we were told to hand my boy over to them, I asked what they were going to do and the reply was well he will be put in cage and monitored. We went to go through with them and was told to take a seat. My little dog was terrified and taken away from us by total strangers and put in a totally strange setting just to terrify him a bit more. we were eventually called into a different room to be told it was a brain tumour and you have two choices, either to put him to sleep or give him phenobarbitone and diazipam that they had already administered, which we would be charged for. The vet didnt seem to have empathy or compassion for either us or our little dog. Her main concern was my ability to pay. It was like taking your car to the garage. He was a little living being and deserved to be treated with respect especially the amounts being charged. We then had to ask if we could go see him, which she didnt seem very happy about. They had wet his fur on his chest to try and cool him off. I asked where his water was, he had been in the cage for nearly two hours with a temp of 41 and not given a drink. Not given any iv fluids, just his fur on his neck and chest sprayed with water to cool him. I asked if he could have a fan on him to cool him, he had a resp rate of 202 pm and a HR of 188, none of this concerned them. They didnt like us opening his cage and made it very obvious they wanted us to go. We needed to stay as long as possible. He had gone blind and almost deaf but he did respond to being whistled at, he then stated to calm down and actually stepped out of the cage and remained calm, probably with the help of the diazipam, but they didnt see the big deal about him or us being so distressed. Then came the vet with the bill yet again. If they spent the same amount of time caring for the animals they are paid rediculously high prices for as they spend on their computers printing out bills they might actually help the said animals. While we were sat on the floor trying to reassure my mutt, the vet appeared yet again with crippling bill and tried to justify it. Do they not get that the last thing you need when you are trying to help your little dog and are possibly saying goodbye is a bills shoved in your face. I then had to sign it so they could carry on any treatment for 0ver £1200 with the possibility of it increasing. I had to pay half of this made up amount before I left. Totally appalling. They were obsessed with money , for doing very little. They then asked us to leave so they could get him some treatment, dont understand why they couldnt give him drugs with us present. Did he actually receive them, who knows. Just before we left they then informed us that we needed to back at the practice ( maybe thats what it is, they were practicing at being vets, I have never known a practice like it and have had animals for the last 40 years.)We needed to be back as we then had to come back to pick him up and take him to our own vets. I thought to myself oh my god they want us to come and get him and pull him about and take him across town in the morning rush hour when he has the possibilty of suffering another seizure on route, he was really to unwell to have been moved. We arrived at 07.00 the next morning ad did the other owners. We didnt leave until after 08.00 as they hadnt printed out the final demand until everyone was there, i was eventually called back into a room by the same vet to be told things had not improved, but he had not suffered any further seizures through the night so had not needed any phenobarbitol or any more diazipam, however I was charged £44.33 for the drug, £9.05 fees for administering it and £10.68 VAT . I was informed that the nurse would prepare him and bring him through. OMG bless him, what a state he was in I was extremely upset by how they had "prepared him" I just got him and left. My daughter had to drive and of course hit the traffic, so with a seriously ill dog in the car it took 50 minutes to across town to a proper vet. When we reached our vet and went in, the communication and attitude was completely different. They were sympathetic, treated my dog and ourselves with dignity, and not a mention of money. They took us into the consultation room and explained the graveness of the situation and behaved professionally throughout. They gave us all the time we needed to say our goodbyes to my boy and for him to say his, which he did bless his little heart. we were glad to have that 50 minutes in the car with him, he knew it was us and snuggled into my shoulder , but why should you be forced to take a dying dog on a journey like that. But I was glad to be at a caring vets at the end, we crouched down to his eye level on the table and he looked at me to say goodbye and the turned his head to my daughter and touched her nose with his and then we knew he was ready. The whole process at my vets was done with compassion ,care and dignity, the complete opposite of VETSNOW. this money grabbing company needs to be shut down. Did they take on vets that didnt quite make the grade. Are they not able to get a job at a proper vets practice. Totally and utterly disgusting.”

Helpful Report

Posted 5 years ago

“Completely missed that my dog was suffering from HGE ( hemorroragic gastrointesteritis) which can kill a dog without prompt vetenary intervention. Took my dog to the out of hours service. I assume the phonecalls are recorded as if so this will completely verify my complaint.. I awoke to find my dog vomiting and passing dark loose stools. I rang my usual vet and waited to be put though the out of hours in Hull. While on the phone my dog was now being sick Infront of me a mixture of pure blood and saliva.. I was in a panic and told the person on the end of the phone.... All she was concerned with was wether I had the £300 in cash I would need before I could attend with my now seriously ill dog...during the journey by car again my dog vomiting copious ammount of blood onto her light fluffy blanket. On arrival I met the assistant who was disinterested with the blood. Saying . We are not concerned with that. It has to be dark blood. I took a stool sample with me and offers her it. Again she said. We have no use for that we don't provide that service. I asked if my dog would need a blood test to find out the nature of this illness. Again telling me. There will be no need. She just didn't seem to care. Had to wait a short while until being called into see the vet... Explained everything. She was very nice. But it seems nothing of my phonecall or information given at the desk seem to have been passed on. The dog was given the standard paste. An antisickness and stomach protector ratidanine injection. And a can of dog food.... I asked the vet what about all the blood and where is it coming from. She said my dog had probably scraped her throat will she was being sick....How wrong they all were . At the desk I was given a bill for £291 pounds. £40 pound of that was for medication. Which doubled in price on the bill due to administering injections by the vet. I don't have a problem with that. But a £10 tube of paste was then doubled by their extortionate prices and I was charged £11 for them to pass me it over the counter. Diabolical. Only then did the receptionist say. If she deteriorates come back... How could I they had taken every penny I had. I return home and my dog was now loosing pure blood from her back end. It was horrific. The crying and shaking went on for hours. She was two week to drink from her bowl of water. Had I not spent the day and night helping her lap it off my finger. I doubt very much she would be here..... They misdiagnosed the serious nature of her illness. No antibiotics given. No pain killer given. Total neglect. My dog suffered till I could get her back in at the PDSA. It has taken almost two weeks for her to now be one the road to recovery. After needing to see the vets at PDSA for for almost two weeks as she needed either morphine or methadone injections for the pain. The suffering she has endured made me question the need to have her put to sleep. Thank goodness I didn't as now two weeks on she is finally returning to her normal happy self.... You VETSNOW service is appalling as are your extortionate prices. I would have lost by beloved dog thanks to your ineptitude. I will never forgive you for the suffering my dog had endured. There is no justification for the appalling service. Nothing will change when cash is a priority over care. You got it so wrong on every level.”

Helpful Report

Posted 5 years ago

“Vets for pets Sutton tortured and terrified my 19 year old cat to death. She was taken from me to be brought back in a few min, I begged to let me stay with her and was refused, the vet promised to bring her back. I heated my cat screaming in pain for about 10 min then nothing. When the vet returned she said she would have to inject my cat in the heart, I couldn’t be there. I begged and begged her to take me to her then I realised she had already died from the torture, pain and fear. Finally she had to admit my cat was dead with no sedation no pain relief just brutally murdered. I will not stol fighting until this evil woman is stopped. I can’t let any other family go through this. Please do not hand your pet over to these people. No one should ever go through what I witnessed and no animal should ever have to die this way. I have ordered for my pets body to be put on hold, I have to know what they did to her. This can never happen again. This is the worse thing I have ever had to go through in my life. All I wanted was my cat not to suffer, this woman needs to be locked up and a life time ban from ever touching another animal she is nothing but a brutal murderer. No sentence will be long enough for what she has done. U know who u are and u know what u hav done.”

Helpful Report

Posted 5 years ago

“Took my cat here after being referred from useless vets in Pets at home. My cat was mobile and aware and just wasn't eating. Of course because I work they saw a cash machine coming in. Was seen over half an hour later after being charged £154 for the consultation. An assistant took my cat for blood tests and after another 20 minutes I was told my cats kidneys where failing. I was devastated an had to make a decision based on now what I believe to be bad advice to have him euthanized. Oh believe me the forms where got faster than anything for me to sign my lovely cats life away. All I could think was how much I was going to fail him if I took him home an he passed away in pain. So the deed was done an I couldn't even bear to be with him when they ended his life. Next day I rang up an asked if he could be communally created and was devastated some more by being charged £65 for the privilege of him being taken with a job lot of animals to the furnace. all in all my distressing afternoon ended up costing me £305 plus £65 cremation and £33 for the look at by pets at home who I might add are others only interested in money. So so sorry I never read the reviews on here before making my fate full trip out that day.”

Helpful Report

Posted 5 years ago

“took my dog referred by my vet to vets now to be drained and stabilized as she was leaking blood but the vet in charge Eleanor Forbes did not know what to do and left her 9 hours before giving her blood clotting plasma and did not drain her later filling her up with more blood till she looked like a beached whale when I picked her up in the morning could not walk and charged £2000 before I could see her another a vet who was going to do surgery on her had to put her to sleep as she was too far gone, please do not use them they do not care for animal welfare only MONEY”

Helpful Report

Posted 5 years ago

“My daughter took her poorly cat he was in pain and woman on desk gapped him nasty and took him in other room said he hadd pain injection which they only gave that 5 minutes to work bloody joke I highly recommend nobody using these bets cruel vets plus they so cruechares over 400 pound s there sso cruel woman”

Helpful Report

Posted 5 years ago

“Couldnt get no vets where i live to come out which is ridiculous. Rung pdsa at derby to get there ad they are vets for now! 30min drive away whilst my poor cat is in agony and couldnt move. And he was crying so much he was in pain. Get here and a reception lady i think she was took 5 mins to answer the door and i asked her to carry my cat as i coukdnt get up and didnt want to hurt him move she seened very annoyed she had to do this and she carried him by his head whilst his body dangled and ge was crying in pain she goes in coukdnt find no rooms open she huffs n puffs n chucks my cat under her arms whuch hurt him. She then shouts some lady caroline who didnt come she then goes to me "here you.l have to hold him"whilst rudley placing him forcefully on to me. She then climbed over the reception desk gets a key then comes and unlocks a door we go through whilst 2 others say we are taking him for oxygen go wait back in the waiting room. Less than 10 mons later yes less than 10! A vet calls me through reacons he gave my cat paoin killers and he wasnt responding .....in that short time! He then says he has a clot and nothing they can do and its best to put him sleep so papers was signed n kissed him bye through a oxygen tent within 5mins he was put to sleep. It happened so quick. My stepdad says bout having him cremated the vet arranges this on the computer without asking no options he arranged this cremation so my cat was left to be indvidually creamated. All this i had only been there less thab 20mins. Go to the desk was charged 431 pound! Disgusting ! I complained and they gave me a full refund as they investigated it so they say! And they know there service was appauling. I woukd not recommend anyone going here they are supposed to be vets who care and love animals pfftt not here they dont even try and they hurt my cat more and also if u read up on clots in cats has to be diagosed by having a xray yeah right they didnt do one so how coukd he of been certain it may of been a stroke maybe who nos as he dint try save my cat he just went for easiest option to kill him! Horrible cruel people here!”

Helpful Report

Posted 5 years ago

“Couldnt get no vets where i live to come out which is ridiculous. Rung pdsa at derby to get there ad they are vets for now! 30min drive away whilst my poor cat is in agony and couldnt move. And he was crying so much he was in pain. Get here and a reception lady i think she was took 5 mins to answer the door and i asked her to carry my cat as i coukdnt get up and didnt want to hurt him move she seened very annoyed she had to do this and she carried him by his head whilst his body dangled and ge was crying in pain she goes in coukdnt find no rooms open she huffs n puffs n chucks my cat under her arms whuch hurt him. She then shouts some lady caroline who didnt come she then goes to me "here you.l have to hold him"whilst rudley placing him forcefully on to me. She then climbed over the reception desk gets a key then comes and unlocks a door we go through whilst 2 others say we are taking him for oxygen go wait back in the waiting room. Less than 10 mons later yes less than 10! A vet calls me through reacons he gave my cat paoin killers and he wasnt responding .....in that short time! He then says he has a clot and nothing they can do and its best to put him sleep so papers was signed n kissed him bye through a oxygen tent within 5mins he was put to sleep. It happened so quick. My stepdad says bout having him cremated the vet arranges this on the computer without asking no options he arranged this cremation so my cat was left to be indvidually creamated. All this i had only been there less thab 20mins. Go to the desk was charged 431 pound! Disgusting ! I complained and they gave me a full refund as they investigated it so they say! And they know there service was appauling. I woukd not recommend anyone going here they are supposed to be vets who care and love animals pfftt not here they dont even try and they hurt my cat more and also if u read up on clots in cats has to be diagosed by having a xray yeah right they didnt do one so how coukd he of been certain it may of been a stroke maybe who nos as he dint try save my cat he just went for easiest option to kill him! Horrible cruel people here!”

Helpful Report

Posted 5 years ago

“We were told an urgent op was needed to save the life of our dog - they then had a 2 hour delay - our dog died and the vet whom performed th woo will not respond - told to refer to customer care”

Helpful Report

Posted 5 years ago

“Would not recommend vetsnow Hull under any circumstances , took my mini Dachshund there at a Saturday teatime , waited 30 mins or more to be seen, Saw the most superior vet, who told me she was a private vet not PDSA vet ,. to take dog home and make appointment at PDSA for the Monday , even though she said dog had heart murmur, at no time did she offer to admit or carry out any tests , when I asked for medication to help dog she refused , i rang again on the Sunday and the same vet was still on, the receptionist said the vet had told me what was the matter with the dog ,and to wait until PDSA opened Monday, I said I was concerned as dog seemed worse ,they said if I was worried I could ring back after 2 pm , this being 10-30 am, but they would put her in a cage out back but would not treat her, but she died before then, I complained to PDSA about lack of treatment, and they said they would take it up with vetsnow , Yesterday morning I received reply from vetsnow that reads like a fairy story, according to them they offered me fantastic treatment which I allegedly declined , also when I rang Sunday they offered the fantastic treatment again , which I also allegedly declined , so actually I seem to be responsible for my beloved dogs death not them , I am spending £113 pound a month on my other dogs treatment and there saying I declined treatment for my dog because it would have been free, I don't think so , an uncaring , staff , only interested in paying customers, they don't see some ones beloved pet only cheque books , I would give them minus 5 if it was possible”

Helpful Report

Posted 5 years ago

“my dog was taken to vets now to be drained and stabilized as she was leaking fluid, she was left 9 hours when she walked in at 5pm till 2am before giving blood clotting plasma ended up looking like a beached whale when I picked her up at 7am could not walk and was harassed for £2000 which I had to pay before taking her on to another vet for surgery but had to be PTS”

Helpful Report

Posted 5 years ago

“Was put under pressure from the time of arrival to have my dog put to sleep the nurse kept on so much that eventually we caved in and agreed not a decision we wanted to make. Its disgusting that you charge £15.97 to fill a claim form. Will NEVER use this service again”

Helpful Report

Posted 5 years ago

“We came home after an evening out and found one of our cats behind the sofa in a lot of pain and not able to walk. We called vets now and were put through to a local vet. The receptionist gad a very poor command of English. We arranged to take the cat there. We were kept waiting outside the practice doors for 5 minutes. When we were allowed in they kept us waiting for 15 minutes before they took the cat, bearing in mind this was supposed to be an emergency. After 1 hour the very young vet or nurse came out and said they couldn't examine the cat as he was too aggressive! They said they could not examine him without a full sedative dose which might kill him if he had internal injuries. By now we had lost confidence in their competence and asked them to give him a painkiller shot and we would take him. It took us another 30 minutes to get the bill! Its not as they were busy. Unfortunately under this vets now racket all the other vets in the area use this practice for the out of hours emergency service.it seems Vets Now is just sone kind of administrator that just adds to your costs and means other vets can save money by not offering an emergency service. I would avoid them if you can but they seem to have been very successful at stitching this market up.”

Helpful Report

Posted 5 years ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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