Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

“Total Mia- diagnosis !”

Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Disappointing service at a difficult and upsetting time. I was charged over £150 for a consultation in which the vet took my rabbit's temperature and listened to her heartbeat, before telling me that she was very ill, which as an experienced rabbit owner was obvious, and there was nothing that they could do for her. This wasn't unexpected but I feel that given the short consultation, the fee was excessive, even for a bank holiday. The vet did not appear to be at all confident with rabbits. I wasn't allowed to stay with my pet whilst she was put to sleep, which I found very distressing. The only explanation offered for this was that the gas used to sedate her couldn't be used when a member of the public was present. The vet wasn't confident to put the injection into her ear and said it would have to go into her chest, which was also distressing to hear. I was asked if I would like to use their recommended cremation service for over £200. When I declined and made my own arrangements (which cost £70), I was charged a "handling" fee of £30 for them to keep my deceased pet overnight. Quite what this was to cover, I am not sure. Obviously she didn't need feeding or looking after. When I saw my rabbit after she had died, her eyes were bulging which I have not experienced with any of my previous rabbits when they have died, and which was also very upsetting. They seemed totally confused that I had made my own arrangements for cremation and there was much insistence that I would need to ring back in the morning before the surgery switched over to the daytime staff to ensure that they could arrange for my pet to be handed over to the crematorium collection driver. I wasn't left feeling confident that my pet would be treated with respect. All in all, I feel the fees are excessive and that this is exploiting people when they are at their most vulnerable. As they offer the emergency vet service, people have little choice but to use them.”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Would give zero if possible! Took our bitch with her newborn puppies to the Vet, told a certain amount on the phone. After we saw the Vet ( who said the pups looked fine bar one may be touch & go) reception wanted double the consultation fee as the vet checked the pups over ( took 2min!). All our puppies sadly passed away. So our instinct was right that something was going on! I good Vet should have picked up that they were getting dehydrated etc. Avoid!!!!!”

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Posted 6 years ago

Hello, thank you for taking the time to leave a review regarding your visit to us. Please email our client care team with your concerns and we will be happy to investigate this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“My kitten was ill and they wrote him off before I even arrived as because of how young he was and never gave him medical treatment! I was willing to pay anything but they sent him home with us and wouldn’t help any further. He died. I hold them accountable not because he died but because they never even tried to help!”

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Posted 6 years ago

Hello Miss Atkinson, I am sorry you feel the service you got was not acceptable. If you can please send you concerns to clientcare@vet-now.com then we can look into this matter for you. Regards Ruth

Posted 6 years ago

“Disgusting Im putting a complaint in too the Royal Colleged of Vetinary Surgeons. Leaving a dog in distress say you care about Animals 😡😡😡 Should have minus stars had to give 1 to submit review. Anyone that uses this service be prepared for your animal to suffer!!”

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Posted 6 years ago

I am sorry to see that you were not satisfied with out service Judy. If you would like to email clientcare@vets-now.com we can certainly look into your concerns for you Regards Ruth

Posted 6 years ago

“Absolute rip off terrible service wrong diagnosis, cost us £1100 for one night then a further £2000 from our vets to get our cat right”

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Posted 6 years ago

Hello Paul. I am sorry to see that you were not happy with our service. I would ask that you please contact our client care team at clientcare@vets-now.com and we can look into this for you. Regards Ruth

Posted 6 years ago

“Not at all impressed. No investigations as to why dog was heamoraging ..... they said another dog was more poorly. But they still charged over £800 for service. Was told dog needed to be kept in overnight as so severe but they didn't explain dog needed to be collected by myself at 0730 Monday morning and transported to own vet.”

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Posted 6 years ago

Hello Claudine. Sorry to see you were not happy with the service you received at Vets Now. I would ask if you have any concerns regarding the service then please contact our client care team at clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“I called late on a sat night explained I was unable to get to a vet with my dog as I was alone with 4 children and no help was advised needed to get to get and quoted prices. Due to stressful situation a bit of empathy and understanding would of helped not a robot. Will never call for help again”

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Posted 6 years ago

Hi Carlie, I am sorry to see you were not happy with the service you got from Vets Now. If you would like to email our client care team at clientcare'vets-now.com then we can look into this for you. Regards Ruth

Posted 6 years ago

“Our dog was given unnecessary medicine that made him worse. The vet insisted on giving him.an opiate pain killer, despite me saying I didn't think he needed them. He reacted very badly with rapid breathing and panting for hours afterwards. The vet admitted the reaction was due to her musjudginghis pain levels so too much drug was given. We went to the emergency vet to hekpoyr dog and instead he left in a worse state and cost us £170.”

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Posted 6 years ago

Hello Pia, I am sorry to see read this, if you have any concerns regarding the treatment you received then please email our client care team at clientcare@ets-now.com and we will be happy to look into this for you Regards Ruth

Posted 6 years ago

“Super hard time for me vet wasnt so warming towards this i also had a oustanding bill what was going to be paid 2 days later but kept saying this needs to be paid for wasnt very nice at the time to here also felt rushed id drive furter if needed out of hours again altho the 1st time we went in the lady was nice”

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Posted 6 years ago

I am sorry to hear you were not happy with the service you received on this visit. If you would like to email our client care team then we can look into this for you. clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Charged us for something not even mentioned when completing the paperwork and my dog has since had to go back to the vets as something was missed with his injury”

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Posted 6 years ago

Hello Elese, if you believe there is something that was missed at your visit and you are not happy with this service then please email clientcare@vets-now.com and we can look into this for you Regards Ruth

Posted 6 years ago

“Misdiagnosed my dog with life threatening results. After 2 appointments less than hour apart and overnight observation told dog had spontaneously developed epilepsy. Told no need for MRI or further investigation. We organised an MRI despite their advice. Transpired dog was in complete heart block and needed pacemaker fitted. Delay had worsened situation. Touch & go whether dog would make it. To top it off felt unfairly overcharged. First visit charged £149.01, 2nd visit 30 mins later supposedly £77.29 but again charged £149.01. Second, when calling when we could pick dog up told 09.00, had been admitted 18.50. On being discharged realised they charge in blocks 7 hours so by saying 09.00 meant they could charge 3 blocks not 2. Finally I noted they charged a 4th block but I noticed their ‘mistake’. Total charges between Saturday evening and Sunday morning £824.86.”

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Posted 6 years ago

Good afternoon, I am sorry to read this and see you were not happy with our service. I would ask that you email our client care team at clientcare@vets-now.com and we will look into your concerns for you Regards Ruth

Posted 6 years ago

“Only saw a nurse. Records falsified.”

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Posted 6 years ago

Good afternoon. I would ask that if you think this is then case then please contact our client care team at clientcare@vets-now.com and we can look into this matter for you. Regards Ruth

Posted 6 years ago

“He said my cat was stable and ok to go home. Got my cat to his own vets the next day he died in my arms riddlled with cancer. Vets now will be hearing from my legal team. Left my cat in agony.”

Helpful Report

Posted 6 years ago

Thank you for taking to time to leave a review Syliva. I am sorry to see you were not happy with the service you received at our clinic. If you would like to get in touch with our client care team then you can do this by emailing clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“My French bulldog was admitted with a suspected broken leg vets now kept her over night for a bill of approx £900 knowing my insurance only covered £1000 and my dog was still to have an op. The operating surgeon advised that they should not have racked up this bill for treatment including a drip for a dog that was not dehydrated knowing further treatment was required the following day! I was advised it would have been not detriment to my dog to have been given strong painkillers and sent away until the vet was open the following day. I do appreciate the help that was given but feel they should have thought more about the long term and been more frugal with the funds available.”

Helpful Report

Posted 6 years ago

I am sorry to hear you were not happy with the service you received when you were at our clinic. I do hope your dog is on the meds now and I am glad we were there to help at the time. If you would like us to look into this for you then please email our client care team at clientcare@vet-now.com Regards Ruth

Posted 6 years ago

“Terrible. My dog was bitten by an adder, they had no anti venom which on their website clearly states they have access to. £1000 spent just for them to “babysit” him over night. 4 hours sat in the waiting room as only one vet working. Very limited knowledge on snake bites. I will never use again.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. I do hope your dog is feeling better now. If you would like to contact our client care team you can do so my emailing clientcare@vets-now.com and we can look into your concerns for you. Regards Ruth

Posted 6 years ago

“Vet we visited , didnt seem to listen to our concerns . She didnt do anything different to what we already were. Vet looked tired and not interested. £206. 00 later we went home, not happy.”

Helpful Report

Posted 6 years ago

I am sorry that you were not happy with the service your received. If you would like to contact our client care team at Vets Now you can do so by emailing clientcare@vets-now.com and we can look into your concerns for you Regards Ruth

Posted 6 years ago

“I took my daughter's rabbit, who was clearly dying, to vets now, to be put to sleep. After the pet was put down, I was left to wait for nearly half an hour, holding the dead pet, before I was billed and able to leave. Fortunately my daughter was not there to suffer this cruelty. I cared enough for this creature, to pay, what for me, is half a weeks wage, to give him a dignified death. I was absolutely appalled by the callous way I was treated and will avoid vets now, at all costs.”

Helpful Report

Posted 6 years ago

I am sorry to read that your daughters rabbit had to be put to sleep and they you were not happy with the service. If you would like to email the client care team then we can look into this for you. Our email address is clientcare@vets-now.com Regards Ruth

Posted 6 years ago

“Terrible service, what they charge is terrible more interested in money than animal welfare!!”

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Posted 6 years ago

I'm sorry you feel our service is too expensive. Our dedicated vets and nurses work through the night, and weekends and on public holidays to provided dedicated emergency and critical care for pets, whether we see one case a night or several, and our prices reflect this. To make a formal complaint, please email clientcare@vets-now.com - kind regards, Ruth

Posted 6 years ago

“Absolute rip off , extortionate fees , wouldn't attend to my daughter's dog (18 yr old student with no income) after it had been attacked by another dog , unless she paid a £300 deposit , in the end the total bill was £515 to clean a few wounds and to perform stitches on one of the areas, also have to pay to have stitches removed, wouldn't offer a service to pay the bill in installments, THIS LOT SHOULD BE WEARING MASKS INSTEAD OF SCRUBS IF THEYRE CONTINUALLY GOING TO ROB PEOPLE.”

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Posted 6 years ago

Thank you for taking the time to write your review. I am sorry to hear your daughter wasn't happy with the service received at our clinic. If you would like to make a formal complaint you can do so by emailing clientcare@vets-now.com and one of my colleagues will look into this for you. Regards Ruth

Posted 6 years ago

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