Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful & kind & service was quick & well organised”

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Posted 3 years ago

Hi Wendy, your wonderful feedback and rating mean a lot to us. Thanks for your praise and kind comments about our team. Take care!

Posted 3 years ago

“I brought my dog in who had ingested something toxic the vet I dealt with was great she explained to me her thinking after taking a history of my dog , she was precise and to the point , she contacted me to let me know how my dog was doing after a couple of hours , then contacted me again to let me know the dog was ok and ready to come home , the treatment of the dog , and the communication to us was nothing short of first class and would have no hesitation recommending the practice”

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Posted 3 years ago

Hi Mr Hornby, thank you for taking the time to leave a review for us at Vets Now Warrington. We're happy we could meet your expectations! Hope you have a wonderful day.

Posted 3 years ago

“Friendly , honest and very helpful give good details that you understand”

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Posted 3 years ago

Hi Matthew, thank you for sharing your positive experience!

Posted 3 years ago

“I bought in 1 week olds baby rabbits after been attacked by other rabbits, I am very grateful for them stitching the babies wounds up , kept me updated hourly , they saved the babies”

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Posted 3 years ago

Hi Jade, thank you for taking the time to leave a review for us. We're happy we could meet your expectations!

Posted 3 years ago

“Lovely staff was so worried about leo but they looked after him well”

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Posted 3 years ago

Hi Lisa, thanks so much for your lovely feedback, it’s great to hear our team were able to help. We hope that Leo is doing well.

Posted 3 years ago

“Very professional and quick when dealing with my sick dog, very grateful the vet could see her.”

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Posted 3 years ago

Hi Michelle, we are very happy to have provided you with such a positive experience. Take care!

Posted 3 years ago

“Quick and professional thank you Jack!”

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Posted 3 years ago

Hi Mrs Gilraine, we hope to be of service to you again in the future. Have a wonderful day!

Posted 3 years ago

“Very lovely and explained everything to me. Kept me updated over the weekend with his progress. Even washed his blanket for him.”

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Posted 3 years ago

Hi Mrs Williamson, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Posted 3 years ago

“Staff were excellent despite having an extremely anxious & stressed dog. They dealt with her as quickly as possible to minimise her anxious state. They were very quick & responsive with insurance forms. All in all i was very appreciative of the care which my dog received”

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Posted 3 years ago

Hi Angeline, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Posted 3 years ago

“Very friendly helpful and efficient”

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Posted 3 years ago

Hi there, we really appreciate your feedback! Thank you, and have a fantastic day!

Posted 3 years ago

“Thanks 🙏 for all your help”

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Posted 3 years ago

Hi Mr Byron, we're glad to hear you enjoyed your visit. We hope you have a great day!

Posted 3 years ago

“Just want to thank the vet how was there when my guniea pig dead 😭”

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Posted 3 years ago

Hi Laura, thank you so much for the positive review!

Posted 3 years ago

“The staff were absolutely amazing with my dog and were so understanding and helpful. The staff understood how scared I was about my dogs health and they really helped him get better. Couldn't thank them enough”

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Posted 3 years ago

Hi Talia, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Gateshead. We do hope we can be of assistance in the future. Take care!

Posted 3 years ago

“My dog was treated quickly and was happy with the outcome”

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Posted 3 years ago

Hi Christine, thank you for taking the time to leave a review for us. We're happy we could meet your expectations!

Posted 3 years ago

“Very satisfied with the care provided to our very poorly dog ... vets kept us updated about her progress regularly. Unfortunately she did not survive. Very expensive though as we did not have insurance!”

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Posted 3 years ago

Hi Mr Cooper, I’m so sorry for your loss, I hope you’re doing ok at this difficult time. Also just wanted to say thank you for sharing your positive experience!

Posted 3 years ago

“Our cat needed an emergency procedure at the weekend. VetsNow were able to take him in immediately and provided all the care he needed, and probably saved his life. He was discharged to his regular vet after 2 nights and is now doing well. We were given regular updates by phone and a detailed report when he was discharged. The staff we spoke with were professional and attentive (we could not really see them due to Covid restrictions). It is a costly service but in these circumstances it is a life saver.”

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Posted 3 years ago

DearPeter, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.

Posted 3 years ago

“I found VetsNow to be thoroughly professional. They kept me informed as to his condition and they undoubtably saved my dogs life.”

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Posted 3 years ago

Dear Ian, thanks for sharing your feedback. I’m so pleased our team could be there for you when you needed us most.

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Dear Sally, it’s great to hear you had a good experience at our pet emergency service.

Posted 3 years ago

“Really happy and grateful for the care you provided to my cat. The triage process was quicker than expected. Due to the pandemic we had to wait in the car but we were given details of nearby shops and toilet facilities. My cat was admitted for 3 days and during that time I was kept informed twice a day. The vet always spent as much time as I needed on the phone and I never felt rushed. When my cat was discharged, I got a full discharge summary with detailed instructions for the medications I’d been given, and details of what I could do next if my cat didn’t recover. Fortunately she made a full recovery at home after the supportive care she has received. In terms of fees, everything was sorted out directly with the insurance company which saved me a lot of extra stress. If my cat had to be referred back to Vets Now I would feel confident that they would give her the best care and keep me informed, which is a big relief to know.”

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Posted 3 years ago

Hi, we’re happy we could be there for you and your pet when you needed us. Thank you for your kind review of our service.

Posted 3 years ago

“Very friendly helpful staff, they guide you all through your pets stay and treatment”

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Posted 3 years ago

Dear Leslie, it’s great to hear you had a good experience at our pet emergency service.

Posted 3 years ago

Vets Now is rated 4.3 based on 2,805 reviews