Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really caring with Duke, dealt with swiftly and very professionally. The only reason not to give excellent is the consultation price for out of hours is really high.”

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Posted 6 years ago

“The staff were very friendly and helpfully”

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Posted 6 years ago

“Lovely place and service..bit costly but hey he's worth it!!”

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Posted 6 years ago

“I felt Riley got the best care I could have wanted for him. Everyone very friendly and reassuring.”

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Posted 6 years ago

“Excellent healthcare for my cat and rabbits. Quick respo se.”

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Posted 6 years ago

“Caring staff great service although expensive”

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Posted 6 years ago

“Took in a very unwell dog and got back a dog that was back to her old self. However on the night of admission we got the impression that there was only one vet on duty & he was over stretched with the amount of patients to look after. In addition, we really did not appreciate to be given a prognosis as a definite outcome on a procedure that had been carried out by our usual vet earlier that day based purely on assumption only.”

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Posted 6 years ago

“Service was good and understand we would have to wait for vet to come out of theatre. Website needs updating as no mention of booking appointments prior to attending hospital but were informed on arrival that we should have booked an appointment.”

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Posted 6 years ago

“Very helpful and considerate”

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Posted 6 years ago

“Vets are good but cost is extreme.. £140 for an out of hours appointment plus the injection came to over £215.. when the vet and staff are there anyway it is just taking advantage of owners who are worried about the animal..”

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Posted 6 years ago

Hi Mr Kelly, I'm so sorry to hear you have left with a negative experience of us, given that you have mentioned the high standards of care you felt you and your pet received. Certainly, it's true that out of hours emergency and critical care for pets is expensive, just as it would be within private human A&E. When thinking about value for care, it is important to consider that our highly qualified clinical teams are on hand throughout the night and at weekends, ready to respond to pet emergencies, whether we treat one pet or several. While it might appear that the cost of individual clinical items can be delivered for less, we have to also include the delivery of that treatment, within a high response clinic environment. We do understand that when you are experiencing an emergency with your pet this can see disproportionate and we have an article which we hope gives a bit more context to our pricing here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/. I hope this helps address your concerns but please do get in touch with client care on clientcare@vets-now.com to discuss your case in more detail. Kind regards, Kirsty

Posted 6 years ago

“Prompt friendly support out of hours, quick assessment and treatment. A little expensive but it’s an emergency service provided at times when regular vets are unavailable so I would expect to pay a small premium”

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Posted 7 years ago

“We felt like Fozzy’s interests were front and foremost in the staffs approach. We absolutely trusted the team and felt that they did the best for him.”

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Posted 7 years ago

“They dealt with my emergency dogs care in professional caring manner.”

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Posted 7 years ago

“Nurses and lady vet fussed and sweet talked Robbie which was the best treatment .”

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Posted 7 years ago

“Very professional and caring for my dog I appreciate it that it’s an emergency service the consultation cost is through the roof, because of this I’m giving 4 stars”

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Posted 7 years ago

“Really worried having to use an emergency vet but could not have wished for a kinder vet who made a very difficult decision easier to bear. The reason I have only given 4 stars is the cost. The vet gets 5 stars.”

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Posted 7 years ago

“Compassionate delivery of bad news.”

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Posted 7 years ago

“Staff were simperthetic and knowledgable which helped with a very difficult decision, we can only thank them for there support Regards Steve & Christine Tench”

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Posted 7 years ago

“Happy with the service however £149 just to have an appointment is just too much. I feel that many people will not take their pet because of the financial side of things even when they really need treatment”

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Posted 7 years ago

“Quick professional clean helpful”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews