Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

“This is my e-mail to Vets-Now....it speaks for its self. Use this company at your peril :- THE APPAULING MANOR IN WHICH I WAS TREATED OR NOT TREATED. No Salutation, Sunday the 6th October 2019 I had the misfortune to have to bring my dog “Max” to your Ilford practice. The service I received from the vet was good and max was taken straight into the vet as he was very, very ill. After around 10 minutes or so I was called into a consulting room and told of his condition and what it would cost:- The first 24 hours care would be just short of £1000.00 and after that I would have to arrange with my own vet further care if needed. I paid £600.00 and went home and waited for a call from the vet as to how things were progressing. I called sometime in the afternoon and was informed that there was no change but he was stable but after around an hour or so I cannot remember the vet called and basically informed that he had crashed, and both his kidneys had totally failed. It was decided between the vets advice and my love for him that it was best to put him to sleep. About an hour or so later I was called by the nurse and she requested what my instructions were as to too what would happen next. I was at this stage very, very upset and shocked because the night before we were playing ball and now 12 or so hours latter he was dead. I told the nurse that before giving any instructions in dealing with him, I wanted to speak to the vet with the regards to having an autopsy. The vet called me back and we discussed that matter and I decided with her saying that in her opinion, an autopsy would not bring him back, it would not change anything. She asked me what sort of cremation I wanted (I didn’t know that there were different kinds) to which I was informed communal or singular. I told her that I wanted singular and his ashes in a casket with a brass plaque with his name on. The vet was going to sort it out with me over the phone but my judging about how busy the surgery was that morning; I told her to get the nurse to call me as I knew she was very busy and probably owners there really needing her assistance. Sunday evening came and went with no phone call. Monday morning, I called and spoke to a female, I informed her what had happened and asked what was going to happen about Max’s cremation, when would it be, how long etc, to her reply “don’t worry, it has been arranged and added to your bill” THAT WAS THE LAST THING I NEEDED TO HEAR. The female assistant told me that she would e-mail the practice and I would be called back. I waited and waited and at three o’clock in the afternoon, I telephoned again and spoke to a gentleman, told him the whole story again and he came back and informed me that the person I spoke to in the morning said that the call back would be that evening, I replied that I didn’t hear that part that it would be the evening and I apologised. He said that he would e-mail the practice again. MONDAY EVENING CAME AND WENT AND STILL NO TELEPHONE CALL. I am 68 years old and SUDDENLY I have lost my best friend of 12 years, one minute he is there the next he has gone, I had no chance to prepare, if he was ill and gradually I was going to lose him then I would have had some sort of time to get used to the idea but I didn’t, he was taken from me and that hurt very, very much indeed. Tuesday morning, I went to the practice and spoke to the practice manager but this time she was employed by the PDSA and not Vets Now. She was very sympathetic and said she would telephone and e-mail and request for them to call me. At 7pm, I went on-line to see what time the PDSA closed and it turned out to be 6pm. By around 7:30pm I still haven’t received any calls , but you have received 3 telephone calls (2 from me and one from the PDSA) and also 3 e-mails two from your own team and one from the practice manager of the Ilford PDSA. At that point I telephoned and spoke to a female receptionist who after some confusion as she couldn’t understand English, found my (Max’s) records. She first informed me that the clinic was waiting for me to contact them with my wishes (I will come back to that in a minute) and secondly, I was a PDSA client and that I had paid a nominal amount….is £600.00 a nominal amount? Now please have a look at the statement she sent me and it clearly states by the vet herself and I copy and post her comments/recordings in highlighted yellow below:- 06/10/2019 04:51:00 PM angela spatz ARF Urine sample shows only 6ml urine gross appearance normal. Normal SG. Uraemic breath and moribund at 4pm despite showing initial signs of improvement. Sediment shows not antifreeze crystals. Abdo tender on palpation. Liquid pouring from mouth. Discuss with o advise can attempt to treat ARF aggressively but grim prognosis O opt for euthanasia with private crem and ashes returned in casket. O will not be present. And so I ask, how can your receptionist state that it is recorded on your records that you are WAITING FOR MY TELEPHONE CALL AND INSTRUCTIONS. To sum up, I had no bill of any kind shape or form, no invoice and no knowledge of what had actually happened to Max, what treatment he had received, and what arrangement had been made (time frame) for his cremation after giving my instruction to the vet personally over the telephone. ALL I DID HAVE WAS A VISA MACHINE RECEIPT FOR £600.00. To conclude, the service I received from your company’s staff is nothing less than disgraceful, unforgivable which only adds to the hurt and Bereavement. You or your staff show no feelings or thought of what I or any owner is going through especially in sudden bereavement. In all honesty, I would not treat my worst enemy the way your company has treated me. Also, I have looked your company up on the website and the first 19 reviews are dreadful and ALL GIVE 1 STAR OUT OF 5. This e-mail will also be posted on your website reviews. You charge me just under £1000.00 for the first 24-hour care to which I paid £600.00 deposit. My Max was in your care for around 6 hours therefore I demand a revised bill with an 18 hour refund and nothing less. NO VALEDICTION,”

Helpful Report

Posted 5 years ago

“I have only given 1 star because I had to, please do not use out of hours vets now if you want your pet to survive, my dog went to them and was told they thought it was pancreatitis but would be scanned etc, she was sent home as fit and well,after no improvement ,took her back to Pdsa to be told she was really ill with pyo and needed emergency surgery and vets now had not scanned her as stated, I had to take her straight to Bradford for vets now to operate urgently, low n behold they sent her home saying she was fine till morning , I told them I wasn’t happy that she needed emergency surgery they stated she was perfectly fine till morning, she passed in pain in my bed, they let her down twice and we lost our sweet sweet girl, the foreign vet didn’t even want to come to phone to talk to me, the service was horrific, there’s so much more they failed on, my beautiful girl died through needless negligence, this has to stop”

Helpful Report

Posted 5 years ago

“vets now belong to pdsa I took my dog to ooh vets now vet Eleanor Forbes she did not know what she was doing supposed to drain her and stabilize her left 9 hours to suffer before giving her blood clotting plasma ended up having to be put to sleep never use either companies”

Helpful Report

Posted 5 years ago

“This company alledgedly is a sub company of PDSA but work out of hours for the public at reduced costs! the care you receive from Vets now and PDSA is the difference between switching a light off, one cares one doesn,t. We unforetunately had to take our 2 yr old Pekingese to Oldbury on Saturday 13th April 2019, and was given an appointment for 8:00pm but didnt get seen until approx 10:00pm. Our dog was haunching his body seeming like he was trying to poo, which we explained to the foreign vet. she immediate asked has he eaten a bone, we said we dont give hime bones. She called me stupid. then procceeded to put him on fluids and would assess him nex day has his stomache was severely bloated. We went home! Sunday 14th we were contacted very early by another vet who said storm was severely ill and would not make the next hours if he did not operate, or he could euthanase. he continued to say he did not want to do this has Storm was 2 yrs old and wanted to operate..... We told him to continue. ^ yrs later we were contacted by him telling us Storm was up, eating and well and he had to drain 2 kg of water from his stomache and found 5 stones. he reassured us he would be home tommorow or the very next day after the lab had diagnosed the stones as he thought thay were to do with his metabolisim.... We thanked him very much and began to feel better. then on Monday 10:00 ish the abrupt lady vet phoned saying Storm is critical and didnt you get phoned last night around 1:00am we said no we didn't, and went on to say we need to considere euthaniasia. We argued why were we told yesterday that he would be home today.... she continued saying he's very poorly and has severely health issues. We attended at there given time in the afternoon, they took me, son and daughter to the cages where he was. On arrival it was apparent he was dehydrated and no water was present, there was no mediacation being administered, on seeing us he tried to raise his body and kept collapsing i broke down upset asking what has gone wrong since yesterday and also asked why he had no water to drink because his tongue was stinking out approx 10" in length..... the vet siad he seemed like he did not want any water, I shouted get some water she brought it and we gave storm comfort and he lifted his frail body and began to drink. She also came back perturbed with food. But the damage was already done! Storm began screaming in severe pain, the noise was horrific and did not stop. its a pain i have seen in humans and can only explain as septic shock in the body! The abrupt vet who telephoned us earlier decided to show herself and say we need to terminate.... we argued about what i have stated above. She said he has numerous health problems and something may have gone wrong with hos castration and asked me who did the operation. snapped at her you did the operation at Wolverhampton and she walked away as she was inundated with other dogs in need of immediate attention and she was the only senior vet visible to us as a family, may be it was because it was there were understaffed, not sure but it was very evident she was under duress. The girl vet who fetched our water and food totally disregarded the others words and said we will keep going as long as we can with him and this gave us more hope that he would come home. Within 2 hours the Abrupt lady vet called our home again, the scream from Storm were eveident in the room and were even more disturbing. she said we need to euthanaise. I got in the car and drove to PDSA Oldbury that VETS NOW frequent as A seperate company but they use the same contact numbers etc, in fact its alledged they are the same company but keep things seperate because of public funding! On my arrival I booked in I could here the screams from Storm from the reception and it was even more horrific and other custermers were concerned at the noise. I asked the lady on reception not to move hom but she said they are busy and we could not go to the back again and also they need to find a room for him to be terminated. the noise and waiting continued for another 15-20 minutes. it is my opinion they had moved him hours before because they needed the cage for other paying customers. I could here the screams coming towards where I was sitting by room 6 and someone opened the door and said the words I had been craving for 30 mins STORM WHEELER. I got up turned around and everyone in the waiting room who had been commenting about the noise reailised it was our dog who had filled their ears with screams of pain. On entering the room their was only a lady present and Storm was flailing around in agony. i grabbed him because I wanted to comfort him and ease his pain. He clearly didn't recognise me and immediately bit onto my hand on contact with his body and locked on to ease his pain. Tears, worry, pain etc continued I asked the lady where was the Vet. She said theres none available. I continued for over 5-10 mins trying to console Storm and shouted angrily at the lady get a Vet now, She was visibly suffering along with me and kept leaving the room on several occasions to console herself and try to get a vet. eventually Someone enetered the room and said sign here.... I said was you the one who did storms operation, he said no. and began unfolding a drip bag with a needle on the end of the tube and put it into storms rear end and i screamed waht are you doing because Storm began screaming even more and was in more pain. I call him the man because he was clearly not a Vet, Why was Storms canula sealede up with plaster tape and was earlier in the afternoon when we visited as a family, 3 of us saw this! We have taken several pets to be put to sleep and other Vets have used canula in the vein and its over in seconds, easing the pet and the families pain, but not the man he continued squeezing violently on the drip bag, Storm screamed even more and the tutrture continued. The man was clearly out of his depth and decided to do end our beautiful 2 yr old Pekingese life in this most barbaric way. Obviously I was crying, perturbed, upset, bewildered at what had happened in this institution that proffeses to be the ultimate carer of pets and begs for peoples donations, even more so people leave their homes and bank accounts to them on condition they take care of the pets they have left behind. I have always said if I was wealthly when i die I would do the same but not now!!........ We are now in the last few days of September and after contacting PDSA I have been banded around their systems being pushed from pillar to post begging for answer as to what and why it happened. The PDSA main commander has recently intervened by telling us to take them to court, After months of being sidelined and passified by area manager Hazlegrove, Who has produced a report to us saying waht happened and asking us to visit the centre of execelence to console us!!!! Mr Hazlegrove neglected to put in the letter what he told me over the telephone that the people that looked after Storm have gone on SICK and the man that barbaricaly terminated him as left the company. Basically they all poo in the same pot, because RCVS have said they cant intervene, the charity solicitors/mediations have said we can only speak with them. Mr Hazlegrove and PDSA have sent me several leaflets telling me to go to mediation, so has mentioned above, charities and their subsiduories and colleagues who poo in the same pot are closing us down and we as a family are devasted, disgusted, and are determined to get justice and answers what has happened under the umbrella of this caring pet charity. Needless to say our fight goes on, we have inquired with several solicitors and no one will assist in these cases. If anyone with a conscience who works within these practises or are involved with them agree with what has happened would you kindly get in touch to explain, because we need closer and has mentioned PDSA have closed ranks against us with everyone and VETS NOW have never acknowledged our emails, phone calls. It beggars belief. Kind Regards Adrian Wheeler”

Helpful Report

Posted 5 years ago

“DO NOT TAKE YOUR PETS TO THESE NASTY PEOPLE IN SWINDON I have a beautiful 15 year old Shi-tzu girl called Lily, and she has a beautiful daughter called Petal. A few months ago, lumps on her mammary glands grew quite rapidly, and under our vets advice, due there her age, it was against their advice to operate, due to her age. Still full if fun and life, the tumours didn’t bother Lily, and were not cancerous, so other than the weight of them, she was a happy girl, and she was still living life, in the fullest possible way. Thursday she went out for her walk, with her daughter Petal, and our new puppy, Frankie. Lily went over rough ground, and had a tiny graze on her lump, which she started to lick. We thought nothing if it, but she licked it so much, that by tonight I got in from work, it looked like someone had stubbed a cigar on the tumour, and it was leaking water consistent blood and fluid. I panicked, and rang my vets in Faringdon, and their out of hours vets, were based in Swindon, so when we rang them and explained, they said bring her in, but the consultancy fee, just for looking at her, was going to be £223 !!!! Omg I nearly had a fit, but my baby girl is my world, so I gulped, then agreed to this. I Took Lily to the vets, and went inside, to be greeted by a young receptionist who told someone we’d arrived. I don’t think this person was a vet, we didn’t get called into get called a room for the consultancy, she looked at her in reception, walking around, saw the wound, announcing that they couldn’t do anything, she either had the operation (which we just couldn’t afford nor would she survive at 15) or “call it a day” !!! Go to your vets tomorrow. What do you mean call it a day ? She said it with absolutely no empathy, compassion, care or emotion, in fact this woman was a total cow. She dismissed us to leave, and then said she wouldn’t charge us for the £223 consultancy, so I breathed a sigh of relief, but was leaving with a very sad and heavy heart. My dogs are my world, and this woman was ruthless and vile, at a very distressing time, peering her head around the door , had to pay £88 for that piece of advice !!! Have an operation she can’t survive or have her put to sleep, but go to your vets in the morning and see what they say!!!! I could have just done that anyway, but my baby was leaking fluid, she needed attention, and they just told us to leave !!!! She didn’t look at the wound properly, or anything, didn’t even leave the reception sofa, that wasn’t advice, it was a statement, how could something that occurred in reception, by some woman in a blue scrub uniform, who hadn’t even taken her time to look at my fur baby:(:(:( or announce her name, or role in the establishment. If this is the out of hours services for local vets, then they should be shut down, I paid £88 for nothing, they didn’t even dress the wound, what was I paying for, we were no better off than before we arrived, but £88 poorer, and very distressed at the lack of empathy and support. Don’t take your pets anywhere near this money making racket, I now have to stay awake all night with my baby, until my vets open in the morning, because she’s loosing fluid and very distressed. I’m taking this complaint further, I’m not prepared to be treated like this. People who are vets should be compassionate towards animals and their owners, this is their jobs. What a traumatic experience, I’ll never forget, please please please don’t take your pets here, they are rip off merchants, and other words that shouldn’t be put to print. Nasty Nasty nasty franchise who aren’t fit for looking after the welfare of animals, and money making pigs THIS WILL NOT BE THE LAST THEY HEAR FROM ME I CAN ASSURE YOU THAT”

Helpful Report

Posted 5 years ago

“700 complaints about this company who cause distress to all these animal lovers who have lost their loved fur babies and outrageous charges for OOH don't use them”

Helpful Report

Posted 5 years ago

“I understand that vets study for many years and are highly qualified professionals. And I also understand that we should pay well for the services of these professionals. But the fees charged here are off the scale and really take advantage of someone who is distressed about a sickly vet out of hours. Total lack of compassion, I had to make endless calls to find out what was happening, no invoice and 3 months later got a demand letter for an extra £300 that we knew nothing about. Customer Care are useless and I just gave in and paid it. Unless it is an absolute emergency out of hours, hang on until the morning and see a vet whose main purpose is not to rip off their customers.”

Helpful Report

Posted 5 years ago

“Our hamster was having a tough time of it with breathing difficulties and objectively, I knew it wasn't going to make it. But speaking with my fiancé, we agreed to take it to the vet to see if there was anything to be done or to offer it a painless death. I already knew the out of hours was around £100+, but I thought it was worth a try. We arrive swiftly, having called ahead and giving an ETA (which is exactly what it took me to arrive). Once in, we waited upwards of 35 minutes to be seen, in a little consultation room, watching our hamster dying. Eventually, the vet arrived and confirmed it would be best to put our hamster down (funnily enough, we'd come to this conclusion during the agonising wait). Of course, we agreed. At no stage did money come up, i.e. how much the consultation fee was, the cost of euthanasia, the cost of the (promoted by the vet) 'cremation'/disposal. I was just told they'd see to our hamster and to see a colleague at the front desk when ready. I was greeted with a £160 bill, no invoice. I asked for one, curious to see a cost breakdown - and guess what? There wasn't one. I still have no clue what I paid for, but I wasn't in the mood to have a fuss around in front of my partner, late at night. Paying £160 to put a rodent down (which I could have done equally painlessly at home) is crackers, but you do these things for your pets. Money is fine; what isn't fine is opaque pricing and offering choices but not being clear about what is chargeable, what isn't, etc. Equally, waiting as long as we did was not acceptable. Bottom line, I wouldn't use again. If it was my cat or dog, and they needed out of hours emergency care, I would find another service in my city, as there wasn't one redeeming feature on that night. Slow service, high prices, opaque pricing structure and minimal empathy.”

Helpful Report

Posted 5 years ago

“My two year old cat started having seizures and I phoned Vets Now to see if I should bring her in (out of hours emergency is £150 just for consultation), the receptionist said the vet would call me back but two hours later I was still waiting. I phoned them again and the receptionist had taken my number down wrong even though I had given it to her TWICE. No apology even though seizures are very time sensitive. The care is good and their vets are extremely knowledgeable but the prices are insane. We were quoted £600-900 for a one night stay, full biochemical blood work and some medications. She needed to be monitored and after three nights the vet bill was £2,259.44. She had a relapse 6 days later and had to go in for another night at a cost of £505.70. Vets Now have a very close working relationship with the PDSA, and If Vets Now really cared about animals they would have informed me that because I am on universal credit (just graduated, waiting to start new job), I could have taken her to the PDSA emergency practice in the East End and get treated there at a much lower cost. We are at the point where we have tested for everything and still don't know what is wrong, the only option for diagnosis is an MRI (quoted £2500-3000) which I can no longer afford. Another point to mention is that their onsite laboratory is not UKAS accredited (which you think it should be for the prices they charge) and therefore when you get a result that is unexpected they have to send a sample to an external lab for confirmation, so essentially you are charged twice for the same test because of their inadequate facilities. I do not have a bad word to say about the veterinary staff who work at Vets Now, they are exceptional and I am grateful we have this service available in Glasgow, but the organisation itself is making a hefty profit at the expense of animals and their owners, while driving up the price of pet insurance at the same time.”

Helpful Report

Posted 5 years ago

“Took my daughters 12 week old puppy here after injuring her paw on Saturday 17th August. Agreed £150.00 first consultancy due to her being in severe pain. Upon being took into a room we were told to weigh her and she had her temperature taken. We were told that she had to stay in till Monday morning and quoted a £1200.00 fee for care. On telling her we could not afford this she said to either pay the money or euthanise her. We were then told we could not take the dog due to her being in pain. I told her we were going elsewhere and she gave her a injection of morphine. Had to pay the princely sum of £180.00. we took her to another vet's who were much cheaper. She had my 17 year old daughter in floods of tears and she is a disgrace to the profession. How they can justify the quoted fee is astounding. Vet's now Liverpool are a disgrace. Do not go there. Daylight robbery.”

Helpful Report

Posted 5 years ago

“My mum took a phone call from Vets Now yesterday saying that they had our cat in their care and that it was a black and white cat, when our cat is black. She rang them back later to confirm that it was indeed our cat they had, to be told very bluntly by the receptionist 'Yes the cat is dead'. That is not the compassionate way to tell someone their beloved pet has passed away. I didn't find out for several hours but when I did I rang to ask to go and see our cat and to find out what had happened. I was told that I couldn't see her as she has been put in cold storage and the bag was sealed up. again I think these things could have been phrased in a much more considerate way. Then when I went there to pay for the cremation I was told there was no need for me to have come to the practice. I asked again if I could see her and was told I could request to take the bag outside and open it in the car park and then bring it back inside to say I had changed my mind and wanted a cremation. I was told that it was to do with health and safety and that 'fleas would be jumping off the body.' I have had cats my whole life I wouldn't have minded having a couple of fleas jump on me if it meant I got to see my cat inside at the vets with a private space to go through my feelings, not outside in a car park with people around. Also they have no notes on why my cat was taken to them so we have just received a phone call from them firstly regarding a cat that is not ours and then one to very bluntly tell us the cat has passed away. What sort of vets do not even make a minimal note to allow an owner the closure of knowing why their poor animal has ended up there. I'm glad they are not my vets and after the service we received I would not recommend them.”

Helpful Report

Posted 5 years ago

“My dog became ill and I had to take him to the emergency vet at Vets Now. The vet had no empathy or interest in my boy, all she was interested in was ramping up the bill and checking I could pay. My poor dog ended up being put to sleep and I was devastated. I have now changed vets to one with its own out of hours service as I cannot ever face going to Vets Now again.”

Helpful Report

Posted 5 years ago

“Absolutely disgraceful company I had to take my dog this weekend for treatment and he ended up being put to sleep. No empathy whatsoever and all they were interested in was if you could pay the extortionate bill they charged. Vets really need to look at this service because it’s well below what should be received. They are money grabbing parasites and should not be allowed to practice. I’m not even confident that they gave the treatment they charged for I’m absolutely heartbroken at the loss of my lovely boy and advise anyone to steer clear of Them. I will be taking my concerns to my vets tomorrow and will be moving my other pets to somewhere with their own out of hours service as I don’t want to go through this shoddy money grabbing company again.”

Helpful Report

Posted 5 years ago

“I would advise to avoid VetsNow at all costs if you can but it's difficult when your normal vet use this cowboy outfit for their out of hours service. Our Goldie was with them overnight during which time they charged £1,100, including £20 for incorrectly filling out a Pet Plan claim form. As it turned out, when she went to our specialist vets the following morning, we found out the course of action VetsNow had suggested was completely wrong. So not only are they cowboys but they are also incompetent and, in our case, potentially negligent.”

Helpful Report

Posted 6 years ago

“Took my 3 week old puppy in early hours of Saturday morning told she had respiratory pneumonia gave her painkiller and antibiotic injection and told she will be sleepy for 24 hours and to take her to own vet for more antibiotics on Monday paid the £400 bill. Sunday morning we called them as felt she was getting worse to be told she will be sleepy it’s been a traumatic night, by 4pm we are panicking as she was becoming very limp, called again and said we wanted her seen again, on arrival we had to wait for a quote before they would even look at her, the vet said it will be between £1,000-£1,200 and she had a 50% chance of survival, we took those odds as thought that was good chance then exactly 1 hour and 17 mins later they called to say she’s worse and needs to be put to sleep, that short time is NOT 50% I have spoken to 2 vets and google and all said she should have been kept in the first night. They are now trying to charge us another£239.00 on top of the £500 deposit we had to pay on the night. We are now changing our vets to 1 that offers 24 hour care which is a shame because we were happy there but unless they stop using vets now they loose our pets and from all the reviews and gossip I’m hearing I wish to god I had gone else where and paid extortionate price but had a better service”

Helpful Report

Posted 6 years ago

“I had my first experience with VetsNow 5 years ago and vowed never again for just a painkiller to be given to my rabbit and their prices were £1200 as they make up "other" things that it needs too. Again last Friday 00:10 I was desperate as a rabbit we rescued had just had maggots hatch. I cleaned the few that I saw but know I needed urgent Vet medical help. The response was "you can bring the rabbit in now or wait till 08:30 when your normal practise operates. And also, we are like ER for the animals if something more urgent comes in, you will have to wait" Really!! Flystrike is urgent! Do these delinquents know what they are doing other then like the mafia charging made up ££ depending on the desperation of the client. Please check for 24hr Vet medicle centres near you, do not trust these vets.”

Helpful Report

Posted 6 years ago

“My dog had to be put to sleep because of vet eleanor forbest did not give her blood clotting plasma for 9 hours full of blood and then given more”

Helpful Report

Posted 6 years ago

“Took my 3 week old puppy in early hours of Saturday morning told she had respiratory pneumonia gave her painkiller and antibiotic injection and told she will be sleepy for 24 hours and to take her to own vet for more antibiotics on Monday paid the £400 bill. Sunday morning we called them as felt she was getting worse to be told she will be sleepy it’s been a traumatic night, by 4pm we are panicking as she was becoming very limp, called again and said we wanted her seen again, on arrival we had to wait for a quote before they would even look at her, the vet said it will be between £1,000-£1,200 and she had a 50% chance of survival, we took those odds as thought that was good chance then exactly 1 hour and 17 mins later they called to say she’s worse and needs to be put to sleep, that short time is NOT 50% I have spoken to 2 vets and google and all said she should have been kept in the first night. They are now trying to charge us another£239.00 on top of the £500 deposit we had to pay on the night. We are now changing our vets to 1 that offers 24 hour care which is a shame because we were happy there but unless they stop using vets now they loose our pets and from all the reviews and gossip I’m hearing I wish to god I had gone else where and paid extortionate price but had a better service and compassion”

Helpful Report

Posted 6 years ago

“this was the first time i had to deal with the death of a family dog and the experience i had with your staff was just shocking. From being told "he will be put in cold storage" to being hand a leaflet of costs with no compassion, empathy or explanation of what to expect. I will never use Petsnow ever again or recommend to any of my family or friends. I now months later i have a new puppy and the first thing i checked was who they sent their referrals to, and it is not Vetsnow. I have also given my complaint to the Glasgow office so they are well aware of my feelings.”

Helpful Report

Posted 6 years ago

“These people should be shut down.... yesterday. My friend had a horrendous money grabbing experience at the Staines branch recently. It’s far from a one off it seems. Preying on vulnerable people. Lowest of the low IMHO.”

Helpful Report

Posted 6 years ago

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