Completely missed that my dog was suffering from HGE ( hemorroragic gastrointesteritis) which can kill a dog without prompt vetenary intervention. Took my dog to the out of hours service. I assume the phonecalls are recorded as if so this will completely verify my complaint.. I awoke to find my dog vomiting and passing dark loose stools. I rang my usual vet and waited to be put though the out of hours in Hull. While on the phone my dog was now being sick Infront of me a mixture of pure blood and saliva.. I was in a panic and told the person on the end of the phone.... All she was concerned with was wether I had the £300 in cash I would need before I could attend with my now seriously ill dog...during the journey by car again my dog vomiting copious ammount of blood onto her light fluffy blanket. On arrival I met the assistant who was disinterested with the blood. Saying . We are not concerned with that. It has to be dark blood. I took a stool sample with me and offers her it. Again she said. We have no use for that we don't provide that service. I asked if my dog would need a blood test to find out the nature of this illness. Again telling me. There will be no need. She just didn't seem to care. Had to wait a short while until being called into see the vet... Explained everything. She was very nice. But it seems nothing of my phonecall or information given at the desk seem to have been passed on. The dog was given the standard paste. An antisickness and stomach protector ratidanine injection. And a can of dog food.... I asked the vet what about all the blood and where is it coming from. She said my dog had probably scraped her throat will she was being sick....How wrong they all were . At the desk I was given a bill for £291 pounds. £40 pound of that was for medication. Which doubled in price on the bill due to administering injections by the vet. I don't have a problem with that. But a £10 tube of paste was then doubled by their extortionate prices and I was charged £11 for them to pass me it over the counter. Diabolical. Only then did the receptionist say. If she deteriorates come back... How could I they had taken every penny I had. I return home and my dog was now loosing pure blood from her back end. It was horrific. The crying and shaking went on for hours. She was two week to drink from her bowl of water. Had I not spent the day and night helping her lap it off my finger. I doubt very much she would be here..... They misdiagnosed the serious nature of her illness. No antibiotics given. No pain killer given. Total neglect. My dog suffered till I could get her back in at the PDSA. It has taken almost two weeks for her to now be one the road to recovery. After needing to see the vets at PDSA for for almost two weeks as she needed either morphine or methadone injections for the pain. The suffering she has endured made me question the need to have her put to sleep. Thank goodness I didn't as now two weeks on she is finally returning to her normal happy self.... You VETSNOW service is appalling as are your extortionate prices. I would have lost by beloved dog thanks to your ineptitude. I will never forgive you for the suffering my dog had endured. There is no justification for the appalling service. Nothing will change when cash is a priority over care. You got it so wrong on every level.