Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was amazing. Friendly vet and staff who explained issue clearly and calmly. Would be 5/5 if not for extortionate cost- £180app (114 first dog +60 second dog). Treatment extra total £400.”

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Posted 7 years ago

“It was reassuring to be able to visit a vet out of normal hours but I think it would be extremely useful if vets were provided with a tool to measure ocular pressure as I would deem high eye pressse and potential loss of sight an emergency.”

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Posted 7 years ago

“They were very informative at the start, very practical and understanding of my wishes at a difficult time and patient when it came to giving us space to say goodbye”

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Posted 7 years ago

“Very helpful, fixed my cat’s fractured jaw, but expensive. Just as well I have insurance!”

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Posted 7 years ago

“Happy with the service but when my dog had to go for a jag I was not impressed that she had to go alone. I would have preferred to accommony her.”

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Posted 7 years ago

“They were truthful but very caring”

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Posted 7 years ago

“Because the service is 24hr meaning you don’t have to wait until the next morning”

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Posted 7 years ago

“Lovely people quick efficient service very expensive !”

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Posted 7 years ago

“Expert advice, service and comfort.”

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Posted 7 years ago

“Gave me advice on what was wrong and how to keep an eye on my cat when I got home”

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Posted 7 years ago

“Pleasant staff very helpful vet Very expensive have to pay up front even when insured”

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Posted 7 years ago

“Excellent caring service.”

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Posted 7 years ago

“Staff where helpful and friendly, helped calm my dog down .”

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Posted 7 years ago

“Cured our pet”

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Posted 7 years ago

“Great 24 hour emergency service, the vet I saw was nice and helpful w/ my poor rat Skye.”

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Posted 7 years ago

“Vet was very friendly and explained things thoroughly and gave lots of care tips.”

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Posted 7 years ago

“Receptionists and vets, helpful, professional”

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Posted 7 years ago

“Attended my dog quickly and were very caring . My own Vet had full report when I phoned the next morning to get her checked as advised.”

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Posted 7 years ago

Hi there, I'm very happy to hear this. Thank you for taking the time to leave your review - Rebecca

Posted 7 years ago

“The level of care given to our dog warrants 5 stars but the price was in our opinion somewhat excessive, hence a 4 star review. Our own vets took over at 7am and looked after her for a further 48 hours but charged us a third of what we were charged by Vets Now for a period of 12 hours. I appreciate they treated her initially but still feel it was excessive and more than the maximum quote we had been given when she was admitted.”

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Posted 7 years ago

Hi Robin, I'm glad we were able to help your pet in an emergency. I'm sorry you feel our prices are too high. We offer an emergency, out-of-hours service which means our dedicated staff work there through the night, at weekends and bank holidays to care for the sickest of pets. This dedicated service can be expensive, just as seeking medical treatment for human health emergencies would be without the NHS which is why we always encourage the highest level of pet insurance possible. Kind regards - Kirsty

Posted 7 years ago

“The staff were very friendly and polite and made us welcome. My only gripe, and this is not directed at the staff, is the actual cost the appointment.”

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Posted 7 years ago

Hi Mr Townsend, I'm so pleased to hear that you feel this way. With regards to cost, our prices reflect the fact that we offer an emergency out-of-hours service. However, we do actively encourage our customers to have pet insurance to help cover this. If you feel you were wrongly charged, please contact our Client Care team at clientcare@vets-now.com and they'll be more than happy to look into your case for you. Many thanks - Rebecca

Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews