this was the first time i had to deal with the death of a family dog and the experience i had with your staff was just shocking. From being told "he will be put in cold storage" to being hand a leaflet of costs with no compassion, empathy or explanation of what to expect. I will never use Petsnow ever again or recommend to any of my family or friends. I now months later i have a new puppy and the first thing i checked was who they sent their referrals to, and it is not Vetsnow. I have also given my complaint to the Glasgow office so they are well aware of my feelings.