This company alledgedly is a sub company of PDSA but work out of hours for the public at reduced costs! the care you receive from Vets now and PDSA is the difference between switching a light off, one cares one doesn,t. We unforetunately had to take our 2 yr old Pekingese to Oldbury on Saturday 13th April 2019, and was given an appointment for 8:00pm but didnt get seen until approx 10:00pm. Our dog was haunching his body seeming like he was trying to poo, which we explained to the foreign vet. she immediate asked has he eaten a bone, we said we dont give hime bones. She called me stupid. then procceeded to put him on fluids and would assess him nex day has his stomache was severely bloated. We went home! Sunday 14th we were contacted very early by another vet who said storm was severely ill and would not make the next hours if he did not operate, or he could euthanase. he continued to say he did not want to do this has Storm was 2 yrs old and wanted to operate..... We told him to continue. ^ yrs later we were contacted by him telling us Storm was up, eating and well and he had to drain 2 kg of water from his stomache and found 5 stones. he reassured us he would be home tommorow or the very next day after the lab had diagnosed the stones as he thought thay were to do with his metabolisim.... We thanked him very much and began to feel better. then on Monday 10:00 ish the abrupt lady vet phoned saying Storm is critical and didnt you get phoned last night around 1:00am we said no we didn't, and went on to say we need to considere euthaniasia. We argued why were we told yesterday that he would be home today.... she continued saying he's very poorly and has severely health issues. We attended at there given time in the afternoon, they took me, son and daughter to the cages where he was. On arrival it was apparent he was dehydrated and no water was present, there was no mediacation being administered, on seeing us he tried to raise his body and kept collapsing i broke down upset asking what has gone wrong since yesterday and also asked why he had no water to drink because his tongue was stinking out approx 10" in length..... the vet siad he seemed like he did not want any water, I shouted get some water she brought it and we gave storm comfort and he lifted his frail body and began to drink. She also came back perturbed with food. But the damage was already done! Storm began screaming in severe pain, the noise was horrific and did not stop. its a pain i have seen in humans and can only explain as septic shock in the body! The abrupt vet who telephoned us earlier decided to show herself and say we need to terminate.... we argued about what i have stated above. She said he has numerous health problems and something may have gone wrong with hos castration and asked me who did the operation. snapped at her you did the operation at Wolverhampton and she walked away as she was inundated with other dogs in need of immediate attention and she was the only senior vet visible to us as a family, may be it was because it was there were understaffed, not sure but it was very evident she was under duress. The girl vet who fetched our water and food totally disregarded the others words and said we will keep going as long as we can with him and this gave us more hope that he would come home. Within 2 hours the Abrupt lady vet called our home again, the scream from Storm were eveident in the room and were even more disturbing. she said we need to euthanaise. I got in the car and drove to PDSA Oldbury that VETS NOW frequent as A seperate company but they use the same contact numbers etc, in fact its alledged they are the same company but keep things seperate because of public funding! On my arrival I booked in I could here the screams from Storm from the reception and it was even more horrific and other custermers were concerned at the noise. I asked the lady on reception not to move hom but she said they are busy and we could not go to the back again and also they need to find a room for him to be terminated. the noise and waiting continued for another 15-20 minutes. it is my opinion they had moved him hours before because they needed the cage for other paying customers. I could here the screams coming towards where I was sitting by room 6 and someone opened the door and said the words I had been craving for 30 mins STORM WHEELER. I got up turned around and everyone in the waiting room who had been commenting about the noise reailised it was our dog who had filled their ears with screams of pain. On entering the room their was only a lady present and Storm was flailing around in agony. i grabbed him because I wanted to comfort him and ease his pain. He clearly didn't recognise me and immediately bit onto my hand on contact with his body and locked on to ease his pain. Tears, worry, pain etc continued I asked the lady where was the Vet. She said theres none available. I continued for over 5-10 mins trying to console Storm and shouted angrily at the lady get a Vet now, She was visibly suffering along with me and kept leaving the room on several occasions to console herself and try to get a vet. eventually Someone enetered the room and said sign here.... I said was you the one who did storms operation, he said no. and began unfolding a drip bag with a needle on the end of the tube and put it into storms rear end and i screamed waht are you doing because Storm began screaming even more and was in more pain. I call him the man because he was clearly not a Vet, Why was Storms canula sealede up with plaster tape and was earlier in the afternoon when we visited as a family, 3 of us saw this! We have taken several pets to be put to sleep and other Vets have used canula in the vein and its over in seconds, easing the pet and the families pain, but not the man he continued squeezing violently on the drip bag, Storm screamed even more and the tutrture continued. The man was clearly out of his depth and decided to do end our beautiful 2 yr old Pekingese life in this most barbaric way. Obviously I was crying, perturbed, upset, bewildered at what had happened in this institution that proffeses to be the ultimate carer of pets and begs for peoples donations, even more so people leave their homes and bank accounts to them on condition they take care of the pets they have left behind. I have always said if I was wealthly when i die I would do the same but not now!!........ We are now in the last few days of September and after contacting PDSA I have been banded around their systems being pushed from pillar to post begging for answer as to what and why it happened. The PDSA main commander has recently intervened by telling us to take them to court, After months of being sidelined and passified by area manager Hazlegrove, Who has produced a report to us saying waht happened and asking us to visit the centre of execelence to console us!!!! Mr Hazlegrove neglected to put in the letter what he told me over the telephone that the people that looked after Storm have gone on SICK and the man that barbaricaly terminated him as left the company. Basically they all poo in the same pot, because RCVS have said they cant intervene, the charity solicitors/mediations have said we can only speak with them. Mr Hazlegrove and PDSA have sent me several leaflets telling me to go to mediation, so has mentioned above, charities and their subsiduories and colleagues who poo in the same pot are closing us down and we as a family are devasted, disgusted, and are determined to get justice and answers what has happened under the umbrella of this caring pet charity. Needless to say our fight goes on, we have inquired with several solicitors and no one will assist in these cases. If anyone with a conscience who works within these practises or are involved with them agree with what has happened would you kindly get in touch to explain, because we need closer and has mentioned PDSA have closed ranks against us with everyone and VETS NOW have never acknowledged our emails, phone calls. It beggars belief. Kind Regards Adrian Wheeler